a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Description : We are seeking a seasoned and well-rounded Senior DeliveryManager to join at an exciting and dynamic time for our Cloud Capability. This role would suit a professional with a strong background in agile, waterfall and hybrid … environments and who thrives leading complex deliveries. The Senior DeliveryManager will manage the delivery of Cloud-based deployments and ensure they are governed effectively, including supporting account, commercial and resourcing activities where necessary. They will maintain the relationship between the client and the delivery team; working with the team to plan, manage, and deliver user … centred outcomes. The Senior DeliveryManager will track and communicate progress, serving as an escalation point to resolve obstacles, and work to deliver within scope, on schedule and budget. They will be expected to ensure that delivery is high quality, whilst also within cost. The ideal candidate will have experience across both the public and private sectors More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service DeliveryManager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between the … client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and client requirements. Service … Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead service management processes for incidents, proactively identify More ❯
West Malling, Kent, United Kingdom Hybrid / WFH Options
Lumina Energy
to £53,393 per annum Contract type: Permanent Hours: Full time, 37 hours per week Closing Date: Monday 21st July 2025 This is an exciting opportunity for a Service DeliveryManager to join a dynamic, customer-led organisation that values innovation, collaboration, and high-quality service delivery. As a Service DeliveryManager, you'll play a … than 86 countries. CSG delivers critical services across 33 trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As a Service DeliveryManager, you will play a critical role in aligning IT services with business priorities by building strong, service-focused relationships with senior stakeholders. You will be responsible for … ensuring consistent, high-quality service delivery that meets or exceeds agreed performance levels. Acting as the key point of contact for all service matters, you will proactively manage performance, drive continuous improvement, and support strategic goals, making you central to maintaining customer satisfaction and operational excellence. What you'll be doing Build and maintain strong relationships with customers, suppliers More ❯
Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
Wickes
We're created a new permanent position for an experienced and strategic Technical Delivery Product Manager to join our Platform Engineering Tech team. Join us and shape the future of platform engineering, you'll empower the engineering teams and ensure they have the tools and infrastructure they need to build and deploy applications with unprecedented speed and security. … a tangible difference, empowering people to build and improve. Imagine the satisfaction of knowing your work directly contributes to this positive impact. The Role: As an experienced Technical Product DeliveryManager, you will be delivering in a Retail environment or similar faced-packed customer focused organisation. You'll have a strong technical background, product acumen, and project management … excellent trouble-shooting skills, self-motivated and possessing of a high sense of urgency and personal integrity. Does this sound like you? You'll be an experienced Technical Product DeliveryManager with a proven track record, preferably focused on developer platforms, infrastructure, or cloud services. With proven strong project management skills, you'll have experience in Agile/ More ❯
Chorley, Lancashire, United Kingdom Hybrid / WFH Options
Telent
Service DeliveryManager Telent are looking for x2 Service DeliveryManager(s) to join the Network Services Contracts team - x1 Service DeliveryManager designated to Maritime CA/Blue Light contracts, and x1 Service DeliveryManager designated to Enterprise/Government contracts. This Agile/Hybrid working role that involves working from … be part of something bigger-keeping critical networks connected and protected in a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service DeliveryManager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures … maintenance schedules and track delay impacts Own chargeable incidents outside of contract and ensure demand planning is in place Attend customer performance meetings and manage key customer relationships Manage delivery through internal and 3rd party teams to meet contractual obligations Monitor commercial risks, ensuring budget, profitability, and cash flow targets are met Identify and help deliver opportunities for contract More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Telent Technology Services Ltd
Location: Flexible (Agile working) Job Type: Full-time, Permanent Ref: 1457 Telent are looking for x2 Service DeliveryManager(s) to join the Network Services Contracts team - x1 Service DeliveryManager designated to Maritime CA/Blue Light contracts, and x1 Service DeliveryManager designated to Enterprise/Government contracts. This Agile/Hybrid … be part of something bigger-keeping critical networks connected and protected in a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service DeliveryManager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures … maintenance schedules and track delay impacts Own chargeable incidents outside of contract and ensure demand planning is in place Attend customer performance meetings and manage key customer relationships Manage delivery through internal and 3rd party teams to meet contractual obligations Monitor commercial risks, ensuring budget, profitability, and cash flow targets are met Identify and help deliver opportunities for contract More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service DeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the … delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with business strategies Proven leadership in managing service delivery teams and organizational change Interpersonal skills for working with diverse teams and stakeholders Problem-solving skills for complex service issues Commitment to continuous improvement and high-quality IT services … Experience in managing change initiatives aligned with business goals Responsibilities include: Managing day-to-day service delivery within the Digital Workspace Handling escalations and ensuring SLAs are met Collaborating with development, architecture, operations, and business teams Monitoring service performance and reporting to leadership Overseeing operational change processes and risk management Participating in planning and prioritization of IT initiatives Leading More ❯
it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Policing Department as a Digital Product and Delivery Manager. Reporting directly to the Head of Digital Futures and as a key member of the Digital Policing Senior Management team, the Digital Product & DeliveryManager will … portfolio within Digital Policing. This role involves leading a team of IT professionals and overseeing all aspects of planning, product management, portfolio management, and technical delivery. The Digital Product & DeliveryManager is crucial to the successful implementation of the digital change portfolio and the ongoing transformation across the Force. This position entails comprehensive oversight of all digital delivery … improvement of product and portfolio management frameworks to ensure effective resource utilisation and meet demand. What you'll do Develop and implement long-term strategic plans that capture technical delivery and align with the Force's vision and objectives, including clear plan definition, dependency management, and resource constraints. Optimise the allocation of resources, including financial, human, and technological assets More ❯
If you have exceptional communication skills, can build strong stakeholder relationships as well as evolve strategies that make a difference to service delivery, then the NHS Business Services Authority has an opportunity for you. You will need to be able to plan, coordinate and lead on service related activity across multiple business areas, motivating teams who are not in … directorate and is responsible for delivering the Healthy Food Schemes, Baby Loss Scheme and Medical Examiners Service. H&CS has an opportunity to join their team as a Service DeliveryManager (SDM) on a 12 month secondment. You will be responsible for overseeing the successful delivery of a service area/s, its continuous improvement, goal achievement … well as demonstrating composure when under pressure. You will promote continuous improvement with a high focus on customer/stakeholder experience, service efficiency and service uptake to achieve service delivery goals. You will have excellent organisational skills with the ability to prioritise multiple workstreams, identify risks, manage mitigation and progress. There may be occasions for UK travel. About us More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
Were Hiring! Principal IT Service DeliveryManager Location: Morley/Hybrid Department: IT Services At EVRiwe lead the way in delivery, and always on the lookout for new talent! Were market leaders and we invest to keep on growing. We aim to think inside and outside the box, striving to be the carrier of choice for every … consumer in the UK. We have an exciting opportunity for a Principal IT Service DeliveryManager to join the Evri IT team. Your Mission As our Principal IT Service DeliveryManager , youll be the driving force behind how we design, deliver, and continuously improve IT services across Evri. Youll lead with vision and purpose, ensuring our … and customers. Interested? Then here is what you need to be successful at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. Drive Operational Readiness: Ensure all new More ❯
Morley, England, United Kingdom Hybrid / WFH Options
Evri
Were Hiring! Principal IT Service DeliveryManager Location: Morley/Hybrid Department: IT Services At EVRiwe lead the way in delivery, and always on the lookout for new talent! Were market leaders and we invest to keep on growing. We aim to think inside and outside the box, striving to be the carrier of choice for every … consumer in the UK. We have an exciting opportunity for a Principal IT Service DeliveryManager to join the Evri IT team. Your Mission As our Principal IT Service DeliveryManager , youll be the driving force behind how we design, deliver, and continuously improve IT services across Evri. Youll lead with vision and purpose, ensuring our … and customers. Interested? Then here is what you need to be successful at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. Drive Operational Readiness: Ensure all new More ❯
If you're dynamic, confident, and excited by challenges, this is your chance to be part of something truly game-changing Role Overview: We're looking for a Product DeliveryManager who will be responsible for building and maintaining a consistent delivery cadence across our development teams. You'll take ownership of our product backlog, collaborate with … the highest standards. Sitting at the intersection of business, design, and engineering, you'll ensure alignment, clarity, and efficiency in execution. This is an exciting opportunity to drive product delivery in a fast-paced startup environment! What You'll Be Doing: Product Backlog Ownership: Manage and prioritize the product backlog to ensure that the team is focused on high … cycle, proactively identifying potential risks to release scope and product quality. Work with the team to implement strategies to mitigate risks and ensure successful product releases. Data-Driven Product Delivery: Use data insights to track the success of new features, iterating based on performance to maximise impact. Continuously refine the product to meet both short-term milestones and long More ❯
here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in our London office. As a Service DeliveryManager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the … SLAs, as well as developing and supporting them day-to-day Working closely, collaboratively and effectively with other Two Circlers in Technical and Business Enablement roles to ensure the delivery of the best possible Technology Experience Supporting with creation and management of useful documentation and training materials Managing suppliers and key partners involved in delivering our services Proactively monitoring … and reviewing service performance metrics and taking action where appropriate Communicating with stakeholders and user communities as the "owner" of Workplace Tech, including updates on service delivery and performance, upcoming changes and improvements, escalations and concerns, and availability and major incident notifications Owning services across the lifecycle, from agreeing acceptance criteria at Design and Transition, supporting through incident and More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Anson Mccade
Technical DeliveryManager £70,000 - 100,000 GBP Hybrid WORKING Location: Newcastle Upon Tyne, North East - United Kingdom Type: Permanent Role: Technical DeliveryManager Salary: £85,000 - £115,000 DOE Additional Package: 10% Bonus, Extensive Benefits Package Location: Newcastle upon Tyne Are you a Technical DeliveryManager looking for your next challenge? This is … an exciting opportunity to join a forward-thinking, customer-focused organisation at the forefront of IT service delivery and digital transformation. You'll be part of a collaborative, high-performing team that values innovation, ownership, and strong leadership. The environment is global, dynamic, and committed to continuous learning and improvement. As a Technical DeliveryManager , you'll … if you're passionate about technology, love solving problems, and excel at managing cross-functional teams while building trusted relationships with stakeholders at every level. Role Requirements: Lead IT delivery teams to provide reliable, high-quality technical services. Collaborate with customers and partners to design and deliver tailored solutions. Manage technical escalations, incidents, and troubleshooting with speed and precision. More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Corecom Consulting
Service DeliveryManager Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line DeliveryManager to join their support function and help drive operational excellence across their incident and problem management lifecycle. The Role: You'll lead … cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as an incident commander during high-priority events Identify and address training needs across the support team Champion customer-centric support and process automation About You: Strong technical … understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences What's on Offer: 32 days holiday (plus Bank Holidays) Enhanced parental leave policies and return-to-work More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Randstad Technologies
Service DeliveryManager - Insurance Sector Location: London (Hybrid - 3 days on-site) Type: Permanent Salary: £90,000-£95,000 per annum (CTC) Are you an experienced Service DeliveryManager with a strong background in IT infrastructure and a deep understanding of the insurance sector? We're working with a leading player in the industry to find … the insurance or reinsurance sector - this is essential Hands-on experience in IT infrastructure engineering (3+ years) Proven success managing complex, multi-year global projects Strong knowledge of Agile delivery methodologies Experience working with third-party vendors to deliver technology solutions Technical & Functional Expertise: High-level understanding of frontend development (ReactJS, Webpack, HTML5, CSS, Bootstrap, jQuery) Familiarity with UI …/UX best practices , responsive layouts, and accessibility standards Experience with insurance/reinsurance systems and data platforms Strong grasp of product lifecycle development and enterprise software delivery Ability to work across business and technical teams , translating customer needs into clear delivery roadmaps You'll bring: A background in the insurance industry or a closely related domain The More ❯
Agile DeliveryManager Location: East Midlands Industry: IT Salary: £55,000 - £65,000 per annum + Pension, Hybrid Posted: 01/08/2024 Description We are seeking a passionate Agile DeliveryManager to lead a growing software team within a global software house experiencing change and expansion. This role involves managing and coaching an established … team, driving agile process maturity, and shaping the software delivery landscape. Responsibilities: Lead and manage a team of software and test engineers Foster team growth in soft skills and technical abilities Implement and refine agile/lean tools and techniques Collaborate with Product Management and Engineering teams on roadmaps, sprint planning, and feature inception Facilitate agile ceremonies (standups, sprint More ❯
Service DeliveryManager - Accounting Software Location: Hybrid - 3 days per week onsite in Victoria, London Contract Length: 6+ months Day Rate: Competitive A leading software company is seeking a Service DeliveryManager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a high-impact, customer … facing role ideal for someone with a background in accountancy or bookkeeping and strong experience in software delivery and customer success. Key Responsibilities: Act as the primary point of contact for onboarding and supporting sales partners. Manage the delivery of services to customers, ensuring high satisfaction and product adoption. Lead strategic onboarding processes and training sessions for partners … solutions. Collaborate closely with internal stakeholders across sales, support, and product teams. Support with accountancy-related queries alongside the internal accounting team. Required Skills & Experience: Proven background in service delivery, customer success, or onboarding roles. Excellent relationship management skills and the ability to handle technical or complex issues. Strong written, verbal, and presentation communication skills. Experience training users or More ❯
Digital DeliveryManager – Lead Transformation at a London Council Flexible & Hybrid Working Shape Digital Change Across the Council Salary: up to £75,000 MGB Grade Location: Council Civic Centre/Hybrid Contract: 18 months FTC Closing Date: 24 July 2025 Interviews: Week Commencing 28 July 2025 About the Role This London Borough Council is seeking an accomplished Digital … DeliveryManager to lead the transformation and delivery of digital change initiatives across our council. Reporting to the Head of Digital & Products, this pivotal role will have responsibility for developing our Digital Delivery Team and shaping the digital project management landscape. You’ll play a key role in managing our digital project portfolio, embedding effective processes … work with a mix of permanent staff and experienced contractors, supporting professional growth and developing robust governance for all digital programmes. Main Responsibilities Lead, manage, and develop the Digital Delivery Team—including project managers, service designers, PMO analysts, architects, and others—to deliver digital projects on time, within budget, and to high standards. Oversee and develop the Digital PMO More ❯
City of London, London, United Kingdom Hybrid / WFH Options
London Office of Technology & Innovation (LOTI)
Digital DeliveryManager – Lead Transformation at a London Council Flexible & Hybrid Working Shape Digital Change Across the Council Salary: up to £75,000 MGB Grade Location: Council Civic Centre/Hybrid Contract: 18 months FTC Closing Date: 24 July 2025 Interviews: Week Commencing 28 July 2025 About the Role This London Borough Council is seeking an accomplished Digital … DeliveryManager to lead the transformation and delivery of digital change initiatives across our council. Reporting to the Head of Digital & Products, this pivotal role will have responsibility for developing our Digital Delivery Team and shaping the digital project management landscape. You’ll play a key role in managing our digital project portfolio, embedding effective processes … work with a mix of permanent staff and experienced contractors, supporting professional growth and developing robust governance for all digital programmes. Main Responsibilities Lead, manage, and develop the Digital Delivery Team—including project managers, service designers, PMO analysts, architects, and others—to deliver digital projects on time, within budget, and to high standards. Oversee and develop the Digital PMO More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Zebra People
An innovative, fast-growing tech company at the forefront of machine learning and automotive design is looking for a Software DeliveryManager to join their collaborative team. Backed by major investors and recognized in multiple industry awards, they offer a flexible, supportive environment where you can truly make an impact. The client My client is a diverse team … technology and active learning. Offer hybrid working with 1 - 2 days required in the office in Cambridge. The role In this role, you'll drive efficient and predictable software delivery across multidisciplinary teams. You'll work closely with Product and Engineering to optimize delivery processes, champion agile methodologies, and use data-driven insights to enhance project forecasting, planning … and execution. Key Responsibilities: Build and manage robust delivery processes to improve efficiency and predictability. Develop project and capacity plans, sprint forecasts, and three-month release plans. Champion agile methodologies (Scrum, Kanban) while optimizing delivery workflows. Track and report on delivery metrics, project progress, and team performance using Jira. Collaborate closely with stakeholders across Product, Engineering, Business More ❯
Oxford, Oxfordshire, England, United Kingdom Hybrid / WFH Options
Reed
Assessment Delivery Lead Location: Oxford, UK Job Type: Permanent, Full-time 2 days per week working onsite in Oxford. 3 days per week working remotely. Division: Technology & Operations A new exciting permanent opportunity has become available for an Assessment Delivery Lead to play a pivotal role in the delivery of my clients English Language Teaching (ELT) Assessment … digital products globally. This role is crucial as digital becomes the core of their future, focusing on both internal and external suppliers to ensure agile delivery of agreed scope. Day-to-day of the role: Manage and oversee internal and third-party engineering and delivery teams to deliver application development, enhancements, and maintenance activities. Partner with Divisional Product … Strategy teams and other Technology and Business functions to define and develop Value Stream commitments. Work with delivery partners to embed continuous improvement driven by data and comprehensive delivery processes. Ensure product solutions are delivered on time and within budget, focusing on quality, cost, engineering rigour, standards alignment, and compliance. Collaborate with the architecture team to deliver applications More ❯
Cheadle, Staffordshire, United Kingdom Hybrid / WFH Options
Thales Group
start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service DeliveryManager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer … services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer More ❯