Remote Desktop Support Jobs in England

1 to 25 of 30 Remote Desktop Support Jobs in England

Desktop Support Analyst - Energy & Commodities Trading

London, England, United Kingdom
Hybrid / WFH Options
Tempestvanepartners
My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe. They are currently looking for a Desktop Support Analyst to ensure the smooth operation of their end-user computing environment. What You'll Get An opportunity to work in one of the most exciting and … A market leading compensation package including basic salary and annual bonus. Benefits including pension contribution, healthcare, life assurance and 25 days annual leave. What You'll Do As a Desktop Support Analyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide timely … and effective technical support for hardware, software, and networking issues across a hybrid work environment. Provide 1st and 2nd line desktop support for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users. Deploy, configure, and maintain end-user hardware and software More ❯
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Desktop Support Analyst - Energy & Commodities Trading

London, England, United Kingdom
Hybrid / WFH Options
ZipRecruiter
My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe. They are currently looking for a Desktop Support Analyst to ensure the smooth operation of their end-user computing environment. What You'll Get An opportunity to work in one of the most exciting and … A market leading compensation package including basic salary and annual bonus. Benefits including pension contribution, healthcare, life assurance and 25 days annual leave. What You'll Do As a Desktop Support Analyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide timely … and effective technical support for hardware, software, and networking issues across a hybrid work environment. Provide 1st and 2nd line desktop support for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users. Deploy, configure, and maintain end-user hardware and software More ❯
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Desktop Support Engineer

Tewkesbury, England, United Kingdom
Hybrid / WFH Options
Ontic
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Desktop Support Engineer to join our team. This role will be based at our Tewkesbury site but will also be responsible for supporting all UK Sites. Ontic is a more than just a business, we're … committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. Job Purpose: We are seeking a skilled and proactive Desktop Support Engineer to join our IT team. Based out of our new Tewkesbury office, you will provide technical IT support to users across multiple sites in the … and assisting with IT projects. This role requires excellent troubleshooting skills, a customer-focused approach, and the ability to work independently when visiting other locations. Key Responsibilities Provide IT support for hardware and software issues, escalating complex problems where necessary. Diagnose and resolve incidents and service requests in a timely and efficient manner, ensuring minimal disruption to business operations. More ❯
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Desktop Support Engineer

Manchester, England, United Kingdom
Hybrid / WFH Options
MWH Treatment
About The Role We are looking to strengthen our IT team with a Desktop Support Engineer based at Hattersley. You will report directly to the Head of IT and your role will cover all IT Desktop support tasks. Key Responsibilities: Provide highly skilled IT support, providing resolutions to user issues. Respond and self-management of … IT support tickets within the SLM tool. Track, route, and redirect problems to correct resources if required. Keep users informed of progress. Talk users through problem-solving processes. Follow up with customers, provide feedback, and see problems through to resolution. Utilize excellent customer service skills and exceed customers' expectations. Ensure proper recording, creating or updating documentation. Preserve and grow … your knowledge of the companies procedures, products, and services. Manage and support hardware and software installations, configurations, and troubleshooting. Provide support for all Line of Business (LOB) applications. Technical Requirements: Expertise in hardware and software support. Support experience of Windows 10 & 11, network protocols, M365 apps. Experience using Microsoft Intune, Application Packaging, PowerShell and Autopilot. Experience in More ❯
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Desktop Support Engineer

Tewkesbury, England, United Kingdom
Hybrid / WFH Options
Ontic Engineering and Manufacturing, Inc
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Desktop Support Engineer to join ourteam. This role will be based at our Tewkesbury site but will also be responsible for supporting all UK Sites. Ontic is a more than just a business, we're a … committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. Job Purpose: We are seeking a skilled and proactive Desktop Support Engineer to join our IT team. Based out of our new Tewkesbury office, you will provide technical IT support to users across multiple sites in the … and assisting with IT projects. This role requires excellent troubleshooting skills, a customer-focused approach, and the ability to work independently when visiting other locations. Key Responsibilities Provide IT support for hardware and software issues, escalating complex problems where necessary. Diagnose and resolve incidents and service requests in a timely and efficient manner, ensuring minimal disruption to business operations. More ❯
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1st Line IT Support Engineer - Desktop, SaaS, Applications - Hybrid

Sheffield, England, United Kingdom
Hybrid / WFH Options
VoiceWorks
estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role At a Glance 1st Line IT Support Engineer - Desktop, SaaS, Applications Location: Sheffield (S8)/Hybrid … Hours Per Week Culture: Embrace Innovation and Change Company: Award-winning SaaS company & leading provider of vending and coffee management software Pedigree: Award-winning for our products and services, Support, UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging, and managing clients' use of our vending management system to enhance their profitability and efficiency. Your Background/Skills … Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us We are SB Software. Our vending management software was created to make things Simply Better. From vending to office coffee, and micro markets, we aim to provide the best management systems to help our clients' businesses thrive. Over a decade, our growth More ❯
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1st Line IT Support Engineer - Desktop, SaaS, Applications - Hybrid - 19353

Sheffield, England, United Kingdom
Hybrid / WFH Options
RecruitmentRevolution.com
Social network you want to login/join with: 1st Line IT Support Engineer - Desktop, SaaS, Applications - Hybrid - 19353, Sheffield col-narrow-left Client: Location: Sheffield, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 92955aec7c70 Job Views: 33 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: We are the makers … estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8)/Hybrid 2 Fixed … EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software. Our vending management software was created right from the outset to make things More ❯
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Desktop Support Engineer

Warrington, Cheshire, United Kingdom
Hybrid / WFH Options
CPS Group (UK) Limited
Desktop Support Engineer Role: Desktop Support Engineer Specialism(s): Windows 11, Device Rollout, User Support, Intune, Autopilot, First Line Support, Troubleshooting, Active Directory, Exchange, Office365 Type: Contract, Inside IR35 Location: Warrington (hybrid w/some travel to other sites required) Duration: 3 Months (Initial Duration - extensions applicable) Start Date: ASAP/Urgent Pay Rate … per day Desktop Support Engineer CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned Desktop Support Engineer for an initial 3-month contract, with possibility of further extension per project needs. The Desktop Support Engineer will play a key role in a device rollout project, whilst also … assisting BAU users, taking calls and handling support tickets and escalating technical issues where required. The Desktop Support Engineer must possess excellent soft/user-facing support skills and have experience in both an IT support environment and supporting device rollout projects. The Desktop Support Engineer will be required to work at the More ❯
Employment Type: Contract
Rate: £200 - £255/day
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Desktop Support Engineer

Liverpool, England, United Kingdom
Hybrid / WFH Options
Prism Digital
Digital My client is a world-leading independent production and distribution group that produces some of the most popular TV programmes in the world. They are looking for a Desktop Support Engineer who will support 30 internal companies with approx. 1,800 users with general setup and daily 1st line support. You will operate in a fast … you gain invaluable experience to grow within your career and the company. You need to bring your personality with excellent customer service skills to take ownership of any Tech support issues. You will be working for a fun organisation with a diversity-focused and dress-down culture, based in their Childwall offices in Liverpool . This is an on … team, the arrangement will shift to three days in the office and two from home . Office 365 Exchange Online Active Directory management Key Skills and Technologies used: Tech support for various technologies and systems 1st line support by email, phone or in person New device setup Onboarding Logistics Maintenance Technologies: Office 365 Google Drive SharePoint Microsoft Active More ❯
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Desktop Support Engineer

Bristol, Avon, England, United Kingdom
Hybrid / WFH Options
Juice Recruitment Ltd
Enterprise Desktop Support Engineer/Analyst Hybrid - Bristol | Full-time, Fixed-Term (3 Months) | £35,000 - £45,000 per annum Juice Recruitment is proud to be working with a fantastic organisation as they look to recruit an Enterprise Desktop Support Engineer/Analyst for an exciting short-term project. This is a brilliant opportunity to join … a supportive Infrastructure Team and play a key role in delivering essential IT upgrades and desktop support across a hybrid working environment. The Role: Provide 2nd line desktop support and technical troubleshooting Build, configure, and upgrade Windows-based systems (Windows 10/11) Support the deployment of operating systems both in person and remotely Assist … re Looking For: Experience with Windows 10/11 , Active Directory , Group Policy Knowledge of endpoint deployment tools (ideally ManageEngine Endpoint Central ) Comfortable with both remote and on-site support Full UK driving licence and own vehicle required (essential) Strong troubleshooting, communication, and team collaboration skills Job Details: Start date: ASAP Duration: 3 months, with potential to extend Hours More ❯
Employment Type: Full-Time
Salary: £30,000 - £40,000 per annum
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Desktop Support Engineer - Investment - £50k

London, England, United Kingdom
Hybrid / WFH Options
Saragossa
Direct message the job poster from Saragossa Consultant at Saragossa - Creating competitive advantage for investment technology organisations Support all users in this global investment firm as part of a small IT team that covers all IT issues. You’ll be joining the London office as part of a small IT team, so you’ll get plenty of variety and … will be the go-to IT generalist. You will need to be an all-rounder. You’ll need to be ready to support anything from fixing a printer through to writing PowerShell scripts to automate frustrating monotonous tasks. You’ll have full access to systems admin, so you won’t have to escalate through other teams to get your More ❯
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Desktop Support Engineer

London, England, United Kingdom
Hybrid / WFH Options
eTeam
AM to 7:00 PM. 2) Candidates must be able to work occasional after-hours and weekends in the office, ideally once or twice every two months, to support Infrastructure teams with validation checks. Job Details Detailed Job Description: Over 8 years of experience in Desktop Support Expertise in O365, Teams, Outlook, OneDrive, and other Office applications … Support for O365 cloud environments Perform installation, configuration, and deployment of operating systems and standard software for laptops and desktops Audio/Video conference support (Crestron, VoIP, Skype for Business, Microsoft Teams, meeting room equipment) VPN, printer support, Wi-Fi, and network troubleshooting Desk-side support role for VVIP clients Experience working with Asia-based offshore … support teams European client-facing experience preferred Seniority Level Mid-Senior level Employment Type Contract Job Function Information Technology Industry Information Services Referrals increase your chances of interviewing at eTeam by 2x. Get notified about new Desktop Support Engineer jobs in London Area, United Kingdom . #J-18808-Ljbffr More ❯
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Desktop Support Engineer

England, United Kingdom
Hybrid / WFH Options
Fortray Global Service Limited
Job Title: IT Support Engineer Position Overview We are looking for a proactive and skilled IT Support to join our dynamic team. In this role, you will play a key part in maintaining and optimizing our clients’ network infrastructure. Your expertise will be essential in troubleshooting issues, enhancing performance, and delivering top-tier technical support.. The ideal candidate … will have previous IT support experience and exceptional knowledge of Microsoft Technologies and IT security policies. A good working knowledge of software and operating systems would also be beneficial. You will be reporting directly to the IT service desk manager, delivering IT support services for the wider organization and its clients. Key Responsibilities of the Role Ensure SLAs … customer and ticket are updated with the ticket resolved where possible or assigned to the next resolving group in a timely manner. Provide a professional and high-quality customer support service adhering to service management principles. Troubleshoot desktops, laptops, Servers, hardware, software, and network faults. Provide support to 1st line to help upskill and improve knowledge. Identify recurring More ❯
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Desktop Support Engineer

London, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: We are looking for a proactive and skilled IT Support to join our dynamic team. In this role, you will play a key part in maintaining and optimizing our clients’ network infrastructure. Your expertise will be essential in troubleshooting issues, enhancing performance, and delivering top-tier technical support.. The ideal … candidate will have previous IT support experience and exceptional knowledge of Microsoft Technologies and IT security policies. A good working knowledge of software and operating systems would also be beneficial. You will be reporting directly to the IT service desk manager, delivering IT support services for the wider organization and its clients. Key Responsibilities of the Role Ensure … customer and ticket are updated with the ticket resolved where possible or assigned to the next resolving group in a timely manner. Provide a professional and high-quality customer support service adhering to service management principles. Troubleshoot desktops, laptops, Servers, hardware, software, and network faults. Provide support to 1st line to help upskill and improve knowledge. Identify recurring More ❯
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Deskside Support Engineer

Cambridge, England, United Kingdom
Hybrid / WFH Options
Arm
Join to apply for the Deskside Support Engineer role at Arm Join to apply for the Deskside Support Engineer role at Arm Get AI-powered advice on this job and more exclusive features. Job ID 2025-14431 Date posted 25/06/2025 Location Cambridge, United Kingdom Category IT Job Overview Could you work as part of … their technical ability. Supporting Linux, Windows and Mac, as well as mobile devices, striving to continually excel in everything you deliver. The deskside engineering team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to support of sophisticated desktop issues. This includes … covering our Cambridge Office Tech Hub on a rota basis. Responsibilities Proactive and reactive support across the key geographic locations. You will represent the human face of technology to all office users in our key offices. Working as a team providing a global support function across all Arm offices and time zones. Supporting 7,000 users on Linux More ❯
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Desktop Support Specialist

Northampton, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced … technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Troubleshoot break/fix issues of Windows and Mac computers. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT team members … on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train and mentor junior support technicians as needed. Ensure compliance with IT policies, security protocols, and best practices. Perform routine maintenance and inspections to More ❯
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Desktop Support Specialist

London, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced … technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Troubleshoot break/fix issues of Windows and Mac computers. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT team members … on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train and mentor junior support technicians as needed. Ensure compliance with IT policies, security protocols, and best practices. Perform routine maintenance and inspections to More ❯
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Desktop Support Specialist

Woking, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced … technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Troubleshoot break/fix issues on Windows and Mac computers. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT team members … on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train and mentor junior support technicians as needed. Ensure compliance with IT policies, security protocols, and best practices. Perform routine maintenance and inspections to More ❯
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Desktop Support Specialist

High Wycombe, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and … resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Troubleshoot break/fix issues of Windows and Mac computers. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT … team members on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train and mentor junior support technicians as needed. Ensure compliance with IT policies, security protocols, and best practices. Perform routine maintenance and More ❯
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Desktop Support Specialist

Bath, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and … resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Troubleshoot break/fix issues of Windows and Mac computers. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT … team members on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train and mentor junior support technicians as needed. Ensure compliance with IT policies, security protocols, and best practices. Perform routine maintenance and More ❯
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Desktop Support Specialist

Warrington, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Desktop Support Specialist, Warrington, Cheshire Client: SISL Global Location: Warrington, Cheshire Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to … end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and … and VPN. Collaborate with IT team members on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train and mentor junior support technicians as needed. Ensure compliance with IT policies, security protocols, and best More ❯
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Desktop Support Specialist

Wrafton, Devon, UK
Hybrid / WFH Options
SISL Global
Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and … resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate … with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine More ❯
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Desktop Support Specialist

Guildford, England, United Kingdom
Hybrid / WFH Options
SISL Global
Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and … resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate … with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine More ❯
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Desktop Support Specialist

Longbenton, Tyne and Wear, UK
Hybrid / WFH Options
SISL Global
Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and … resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate … with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine More ❯
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Desktop Support Specialist

Longbenton, England, United Kingdom
Hybrid / WFH Options
SISL Global
Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and … resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate … with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine More ❯
Posted:
Desktop Support
England
10th Percentile
£27,750
25th Percentile
£29,750
Median
£33,000
75th Percentile
£40,500
90th Percentile
£50,500