the ultimate responsibility for meeting the customer requirements and completing the project. Role Summary We are looking for a Solution Architect with deep expertise in Dynamics365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering end-to … clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture Own the end-to-end solution design for CCaaS implementations on Dynamics365, covering customer service, omnichannel engagement with handoff to live agents from Copilot Studio bots , and AI capabilities. Lead the design of the Copilot Service Workspace, configuring … of Intelligent IVR leveraging Azure Communication Services or integrated CCaaS platforms. Platform Integration & Governance Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics365 via certified connectors or custom middleware. Working with the Data Architect to define data strategy and architecture for interaction history, customer profile unification More ❯
Brighton, East Sussex, South East, United Kingdom Hybrid / WFH Options
83zero Limited
Solution Architect - MicrosoftDynamics365 & Power Platform | Brighton (Hybrid) | Up to £85k DOE + Benefits Are you a seasoned Solution Architect with a passion for designing scalable, high-impact MicrosoftDynamics365 and Power Platform solutions? We're working with a forward-thinking consultancy that's … dental, vibrant team socials, and a people-first culture. What you'll be doing: Leading discovery workshops and engaging with stakeholders to understand business needs. Designing secure, scalable Dynamics365 and Power Platform solutions aligned to client goals. Collaborating with Sales, PMs, and Delivery teams to define scope, timelines, and success criteria. Overseeing solution testing and … UAT to ensure seamless adoption. Staying ahead of Microsoft's latest tech and sharing insights across the team. What we're looking for: Strong experience in MicrosoftDynamics365 and Power Platform architecture. Proven track record of delivering end-to-end solutions across multiple industries. Excellent stakeholder engagement and workshop facilitation skills. Ability to bridge technical More ❯
Solution Architect - MicrosoftDynamics365 & Power Platform Brighton (Hybrid) Up to £85k DOE + Benefits Are you a seasoned Solution Architect with a passion for designing scalable, high-impact MicrosoftDynamics365 and Power Platform solutions? We're working with a forward-thinking consultancy that's More ❯
team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Groups Business Applications team is hiring now and were looking for our next MicrosoftDynamics365 CE Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to deliveri click apply More ❯
- Brighton (1-2 days a week). Our client is an established MS Partner who has a broad pipeline of large projects in which they need a Dynamics365 CE Solutions Architect to come in and lead the business by demonstrating their technical expertise, handling challenging requirements, and doing so with a … work. Take charge of system testing and support UAT. Skills & Qualifications Experience in delivering a variety of D365 CE & Power Platform projects. Ability to match client requirements to Dynamics365 CE capabilities. Hands-on experience designing 3rd-party application integrations to D365 and Power Apps Deep knowledge and understanding of core business applications and license requirements. More ❯
- Brighton (1-2 days a week). Our client is an established MS Partner who has a broad pipeline of large projects in which they need a Dynamics365 CE Solutions Architect to come in and lead the business by demonstrating their technical expertise, handling challenging requirements, and doing so with a … work. Take charge of system testing and support UAT. Skills & Qualifications Experience in delivering a variety of D365 CE & Power Platform projects. Ability to match client requirements to Dynamics365 CE capabilities. Hands-on experience designing 3rd-party application integrations to D365 and Power Apps Deep knowledge and understanding of core business applications and license requirements. More ❯
Outside IR35, Hybrid,Solution Architect, Digital Architecture, D365, Azure, CE, CRM, F&O, Azure Logic Apps, Functions, Power Platform Architecture, Enterprise Application Builds, Digital Architecture, Regulatory Environments. Healthcare, Utilities, Financial Services, Retail, Data Models, My leading client is looking an … immediately available Solution Architect who can help them on a journey to support the design, architecture, and documentation of enterprise-grade solutions across the MicrosoftDynamics365 ecosystem (across CE/CRM, FO/FinOps and the Power Platform.) You must be an expert in translating complex business requirements into scalable, secure, and … the target architecture and collaborate with stakeholders across business, IT, drive innovation, ensure compliance, and deliver measurable business value. Core Skills Proven experience designing and architecting solutions in Dynamics365 CE and FO. Excellent Azure services including Logic Apps, Functions, API Management, and Azure DevOps. Expertise in Power Platform architecture and governance. Excellent documentation skills including More ❯
Job Title: D365 CE & Power Platform Solutions Architect Location: Hybrid, UK Salary … per year Visa Sponsorship: Not available About the Role: We're seeking a skilled Solutions Architect to join a forward-thinking team delivering innovative MicrosoftDynamics365 and Power Platform solutions. You'll work closely with clients and internal teams to design scalable, secure, and high-performing systems that solve real business challenges. … current with the latest Microsoft technologies and trends, sharing knowledge with the team Support pre-sales activities and technical proposals as needed Skills & Experience: Proven experience with MicrosoftDynamics365 and Power Platform Strong understanding of CRM, ERP, and cloud-based business solutions Experience designing scalable and secure solutions for enterprise clients Excellent communication and stakeholder More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Nigel Frank International
Job Title: D365 CE & Power Platform Solutions Architect Location: Hybrid, UK Salary … per year Visa Sponsorship: Not available About the Role: We're seeking a skilled Solutions Architect to join a forward-thinking team delivering innovative MicrosoftDynamics365 and Power Platform solutions. You'll work closely with clients and internal teams to design scalable, secure, and high-performing systems that solve real business challenges. … current with the latest Microsoft technologies and trends, sharing knowledge with the team Support pre-sales activities and technical proposals as needed Skills & Experience: Proven experience with MicrosoftDynamics365 and Power Platform Strong understanding of CRM, ERP, and cloud-based business solutions Experience designing scalable and secure solutions for enterprise clients Excellent communication and stakeholder More ❯
One of my clients are looking for a D365 F&O Solution Architect to join their team. They are a non-corporate Microsoft consultancy who operate across … 10+ European countries. After several years of impressive expansion within Microsoft Business Applications, this is an opportunity to join a collaborative team that’s passionate about delivering MicrosoftDynamics solutions. Your role will be crucial in leading decision-making, ensuring best practices, and delivering high-quality, scalable solutions that meet client needs. You will also have the opportunity … to delivery and support. Guide and mentor functional teams, ensuring high coding standards and efficient solution development. Skills & Experience Required: Proven experience in delivering D365 F&O (or Dynamics AX ) projects in a Solution Architect role. Retail experience - working on F&O project implemnetations for the retail sector Experience with integrations, extensions, and customisations in More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer lifetime More ❯
D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role Purpose As a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer More ❯