IT Service & Platform Manager
London, South East, England, United Kingdom
Michael Page Technology
science industry. Description The IT Service & Platform Manager leads the technology service team to deliver a seamless digital workplace experience. This role drives adoption of digital tools, enhances user productivity, and ensures high-quality, secure, and resilient IT services. The manager fosters a customer-focused culture, drives continuous service improvement, and partners with stakeholders to optimise technology use. Key … Responsibilities: Strategic Leadership: Define and execute the digital employee experience (DEX) strategy, processes, and tools. Team Management: Lead, hire, coach, and develop a high-performing technology team in a matrix environment. Budget Oversight: Manage and optimise an annual operational technology budget (~£1.5m). Vendor & Partner Management: Oversee technology suppliers, SaaS vendors, and strategic partners to maximise value. Service Excellence … SaaS applications). Application & Platform Management: Ensure enterprise applications and workplace platforms are secure, optimised, and aligned with IT standards. User-Centric Innovation: Gather feedback to simplify workflows, enhance productivity, and promote adoption of digital workplace tools. Roadmap Delivery & Automation: Lead multi-year platform roadmap, implement automation, and explore AI opportunities to improve service efficiency. Risk & Compliance: Ensure resilient More ❯
Employment Type: Full-Time
Salary: £55,000 - £65,000 per annum
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