3 of 3 Escalation Engineer Jobs in England

VAST Data is looking for a Technical Escalation Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future … is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history. Summary As a Technical Escalation Engineer, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters. You will work in a 24/7 network … The Role Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly. Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes. Perform initial investigation and diagnosis of problems, escalating complex issues to support. Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system. Collaborate with More ❯

expands, the complexity and criticality of the issues we encounter have grown. To ensure we maintain our high standards of technical support and customer satisfaction, we have introduced the Escalation Engineer role. This role will be the go-to expert for our most challenging and critical customer issues, managing incidents, and elevating the capabilities of our entire Technical … role in shaping the future of our technical support experience. IN THIS ROLE, YOU'LL: Provide advanced technical support and guidance both internally and to customers as an internal escalation point for the Technical Customer Experience organization. Lead the investigation and resolution of critical issues, including managing incidents and ensuring effective communication and resolution. Collaborate closely with engineering teams … such as creating/refining internal support processes, automating tedious and repetitive tasks with the help of AI, raising our efficiency across the board, and driving improvement to the escalation and incident processes. Keep abreast of new technologies and methodologies to continuously improve our technical support standards. Foster a culture of inclusiveness, empathy, and continuous improvement, encouraging innovation and More ❯

thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration. We're looking for a passionate and highly skilled Escalation Engineer to join our Customer Experience (CX) organization in London. Escalation Engineer is the highest level of technical support at Our Escalation Engineers act as … knows how to build trust with technical and business teams, and can identify and drive areas of opportunity - we'd love to meet you. About The Role As an Escalation Engineer , you'll be the go-to technical expert for a specific domain within the platform. You'll own escalated cases from our support teams, collaborate closely with More ❯