16 of 16 Remote Escalation Management Jobs in England

our organization. This role is critical in ensuring system stability, performance, and usability that support business operations. It is a hands-on role, acting as a technical expert and escalation point, bridging gaps between IT, users, and vendors while driving high service standards. The role will be part of the Application Support team. Key Responsibilities: Provide advanced technical support … for enterprise applications across Windows, macOS, and Linux platforms. Configure network protocols and troubleshoot network layer issues. Serve as the escalation point for complex incidents and application issues, driving resolution end-to-end. Collaborate with development teams, infrastructure, and vendors to diagnose and resolve bugs, performance issues, and outages. Lead application upgrades, patch management, UAT, and post-deployment … cross-functional collaboration with business units, IT teams, and external vendors. Strategic thinking with a focus on immediate issues and long-term process improvements. Conflict resolution skills and professional escalation management. Ability to lead meetings, conduct training, and participate in broader IT initiatives. Adaptability in fast-paced, high-stakes environments. Proactive approach to identifying system gaps and opportunities for More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in a continuous … Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also proactively … supporting the Service Catalogue and Tooling function, ensuring accurate identification, control, and auditing of services within the catalogue. You will contribute to the development and enhancement of IT Service Management tools, offering 2nd line support for Incident Management, Service Requests, Release and Change Management, and analysing requirements for tool improvements. You will also support continual improvement activities More ❯

global financial institution? Then bring your knowledge in Counterparty Credit Risk and your skills in data analysis & problem-solving to Citi's Product Development team, focused on Institutional Credit Management (ICM). Team/Role Overview Institutional Credit Management provides integrated end-to-end credit underwriting and credit risk management for Citi's wholesale businesses. This data … whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Risk Management Job Family: Portfolio Credit Risk Management Time Type: Full time Most Relevant Skills Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and More ❯

continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About you: Strong … project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As a last More ❯

Service Delivery Manager/Account Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In this dual Service Delivery and Account Management role, you will: •Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing services. •Drive customer satisfaction, retention … end service lifecycle for assigned client accounts. •Proactively manage service performance, SLAs, and KPIs. •Lead service reviews and regular check-ins with clients. •Act as the first point of escalation for service-related issues. •Ensure timely resolution of incidents, problems, and change requests. Account Management: •Build deep, trusted relationships with client stakeholders at all levels. •Understand clients’ business … upsells, and client satisfaction metrics. •Identify risks to retention or growth early and develop mitigation strategies. About You •3–6+ years experience in service delivery, client success, technical account management, or similar roles within technology or consultancy. •Strong background in SaaS, cloud, infrastructure, or enterprise software services. •Exceptional client relationship management skills. •Ability to manage multiple client accounts More ❯

Service Delivery Manager/Account Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In this dual Service Delivery and Account Management role, you will: •Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing services. •Drive customer satisfaction, retention … end service lifecycle for assigned client accounts. •Proactively manage service performance, SLAs, and KPIs. •Lead service reviews and regular check-ins with clients. •Act as the first point of escalation for service-related issues. •Ensure timely resolution of incidents, problems, and change requests. Account Management: •Build deep, trusted relationships with client stakeholders at all levels. •Understand clients’ business … upsells, and client satisfaction metrics. •Identify risks to retention or growth early and develop mitigation strategies. About You •3–6+ years experience in service delivery, client success, technical account management, or similar roles within technology or consultancy. •Strong background in SaaS, cloud, infrastructure, or enterprise software services. •Exceptional client relationship management skills. •Ability to manage multiple client accounts More ❯

Service Delivery Manager/Account Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In this dual Service Delivery and Account Management role, you will: •Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing services. •Drive customer satisfaction, retention … end service lifecycle for assigned client accounts. •Proactively manage service performance, SLAs, and KPIs. •Lead service reviews and regular check-ins with clients. •Act as the first point of escalation for service-related issues. •Ensure timely resolution of incidents, problems, and change requests. Account Management: •Build deep, trusted relationships with client stakeholders at all levels. •Understand clients’ business … upsells, and client satisfaction metrics. •Identify risks to retention or growth early and develop mitigation strategies. About You •3–6+ years experience in service delivery, client success, technical account management, or similar roles within technology or consultancy. •Strong background in SaaS, cloud, infrastructure, or enterprise software services. •Exceptional client relationship management skills. •Ability to manage multiple client accounts More ❯

new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through … in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You will engage at multiple levels, from orchestrating the resolution of … Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take the helm in leading More ❯

ideal candidate has had experience working with multiple partners/vendors and maintaining partner relationships. You have demonstrated experience leading small to medium projects. You have experience in project management and agile development methodologies with a proven track record of delivering results. Qualifications and Experience Bachelor's degree with 7-10 years of Program Management experience in the … technology realm Lead planning, execution and delivery of highly strategic & complex programs with many dependencies across multiple teams (product and technology) around the world Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs to speed execution of the most important projects first. You can begin planning and executing parts of an ambiguous program even as you drive More ❯

engagements Build and maintain executive-level relationships across cloud partners Own forecasting, pipeline development, and revenue targets for the partnership Create and implement scalable processes for partnership operations, including escalation management and reporting Provide strategic market intelligence and competitive insights to inform product and business strategy Design and execute segment-specific sales plays and enablement programs Lead cross … environments Strong executive presence and demonstrated ability to influence senior stakeholders Track record of developing and executing successful co-selling strategies Excellence in strategic planning, business operations, and program management Deep understanding of enterprise sales motions and channel dynamics Ability to balance strategic thinking with tactical execution Experience working with technical products and translating complex capabilities into business value More ❯

per day (inside IR35) Key Responsibilities Lead end-to-end delivery of cybersecurity projects, including remediation and risk mitigation. Manage internal and vendor resources, ensuring clear communication and escalation paths. Coordinate geographically distributed teams and collaborate with scrum masters and tower leads. Ensure delivery of business benefits by validating business cases, financials, and risk assumptions. Produce timely and accurate … project status reports and “route to green” updates. Identify and escalate project blockers, risks, and issues effectively. Facilitate workshops and ensure alignment with Arm’s change management and CAB processes. Key Requirements Proven experience delivering cybersecurity projects and managing complex, multi-stream programmes. Strong background in risk, issue, and escalation management. Solid experience using Jira for project planning More ❯

per day (inside IR35) Key Responsibilities Lead end-to-end delivery of cybersecurity projects, including remediation and risk mitigation. Manage internal and vendor resources, ensuring clear communication and escalation paths. Coordinate geographically distributed teams and collaborate with scrum masters and tower leads. Ensure delivery of business benefits by validating business cases, financials, and risk assumptions. Produce timely and accurate … project status reports and “route to green” updates. Identify and escalate project blockers, risks, and issues effectively. Facilitate workshops and ensure alignment with Arm’s change management and CAB processes. Key Requirements Proven experience delivering cybersecurity projects and managing complex, multi-stream programmes. Strong background in risk, issue, and escalation management. Solid experience using Jira for project planning More ❯

full product life cycle using agile methodologies, thriving in a fast-paced environment while solving complex problems. **Job Responsibilities:** - Manage and motivate a team of developers - Oversee performance and escalation management - Lead scrum activities and remove blockers for the team - Monitor progress and ensure task completion within deadlines - Conduct code reviews and ensure compliance with design standards - Collaborate More ❯

and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives. Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance. Develop relevant domain knowledge required to perform job (e.g., Networking Protocols, Payments Infrastructure, OS Ecosystem, Release … Management, Cloud Computing). Demonstrate technical understanding to the degree required and comfortability working with engineers and with technology. Responsibilities: Communications management Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders. … project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating More ❯

and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives. Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance. Develop relevant domain knowledge required to perform job (e.g., Networking Protocols, Payments Infrastructure, OS Ecosystem, Release … Management, Cloud Computing). Demonstrate technical understanding to the degree required and comfortability working with engineers and with technology. Responsibilities: Communications management Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders. … project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating More ❯

and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives. Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance. Develop relevant domain knowledge required to perform job (e.g., Networking Protocols, Payments Infrastructure, OS Ecosystem, Release … Management, Cloud Computing). Demonstrate technical understanding to the degree required and comfortability working with engineers and with technology. Responsibilities: Communications management Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders. … project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating More ❯