6 of 6 Remote/Hybrid Escalation Management Jobs in England

required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement … global critical situations process. This position requires excellence in communication, stakeholder management, and cross team coordination. Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK. Key Responsibilities Critical Situation Ownership Lead and manage critical customer escalations, ensuring adherence ...

required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement … global Critical Situation process. This position requires excellence in communication, stakeholder management, and cross team coordination. Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK. Key Responsibilities Critical Situation Ownership Lead and manage critical customer escalations, ensuring adherence ...

strong analytical skills Must be proficient with analyzing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging Code debugging and troubleshooting Network and Operating System debugging skills ...

with a real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. … Incident Management: Manage and resolve high-priority incidents, ensuring minimal downtime and disruption. System Administration: Maintain and administer critical IT systems, including servers, networks, storage solutions and applications. Project Involvement: Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations and client onboardings. Shift Working: Work ...

Generation Firewalls (NGFW) * Troubleshooting Fortinet deployments (FortiManager, FortiGate, SASE) * Routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST) * ITIL-aligned change management and incident resolution You're someone who: * Certified on Fortinet NSE7 or FCSS SD-WAN * Strong analytical and troubleshooting skills * Excellent communication and stakeholder … management abilities * Able to multitask and remain calm under pressure * Team player with adaptability and quick learning ability * Growth mindset focused on continuous improvement * Comfortable working 24x7 rotational shifts in UK time zone The role: Take ownership of escalated incidents on Fortinet SDWAN solutions supporting multi-national customers. ...

. Configure and manage APIs, web services, and middleware for seamless data exchange. Lead complex integrations such as CMDB reconciliation, auto-ticketing, and identity management . Own technical delivery across multiple projects , ensuring governance and quality standards. Conduct risk assessments , manage dependencies, and implement mitigation strategies. Balance customization vs. … delivery planning, timelines, and resource allocation . Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations. Provide status reporting, stakeholder communication, and escalation management . Validate solution performance through E2E testing, UAT, and go-live readiness . Implement monitoring and health checks for CMDB and ITSM ...