7 of 7 Remote/Hybrid Freshdesk Jobs in England

hybrid work environments Experience supporting IAM, MFA, MAM and BYOD solutions Familiarity with endpoint management and device compliance Experience using ITSM tools such as FreshDesk or ServiceNow Understanding of SaaS applications and enterprise systems Knowledge of security and compliance standards (e.g. Cyber Essentials, ISO) Ability to analyse service data ...

hybrid work environments Experience supporting IAM, MFA, MAM and BYOD solutions Familiarity with endpoint management and device compliance Experience using ITSM tools such as FreshDesk or ServiceNow Understanding of SaaS applications and enterprise systems Knowledge of security and compliance standards (e.g. Cyber Essentials, ISO) Ability to analyse service data ...

inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required and meet SLA targets Collaborate with internal teams to improve customer experience Required Experience Strong ...

someone who is hands-on, reliable, and confident working in a fast-paced environment. You should have: Experience with Microsoft 365 , Intune , and Freshdesk Strong troubleshooting and technical support skills Experience supporting remote users Previous involvement in technical projects or system rollouts Knowledge or experience of CCTV systems (Hikvision desirable ...

inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required and meet SLA targets Collaborate with internal teams to improve customer experience Required Experience Strong ...

troubleshooting, and image/video editing Extras that make you shine: ISO 9001/27001 knowledge, SQL, asset management experience, or support portal experience (Freshdesk etc.) Apply! If this role sounds of interest, click apply to send your CV or if you have any questions please contact Kirk at Pertemps ...

Support Operations and Customer Experience Lead our 24/7 global customer support operation, including ticket handling, live chat, email, and social channels. Use Freshdesk as the core tool for support, ensuring it is set up for efficiency, reporting, and scale. Build and manage internal and third-party agent workflows … Must-Haves 5+ years of experience in customer support or customer experience, ideally in a digital-first, global business. Strong hands-on knowledge of Freshdesk (or similar platforms like Zendesk or Intercom). Proven track record in leading support operations in a 24/7/365 environment. Data-driven ...