6 of 6 Remote Freshdesk Jobs in England

VPNs) Ability to support Apple technology confidently Full UK driving licence and own transport Based in or near Harrogate Desirable: Windows Server administration RMM tool experience (e.g., Datto, Zendesk, Freshdesk) Knowledge of patch management, scripting, and automation Experience with Microsoft CRM, SQL, or .NET Previous work in healthcare or regulated industries What's in it for me? Hybrid working More ❯

Requirements Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Previous experience working with engineering teams. Familiarity with at least one of the reporting requirements: COREP/FINREP/LIQUIDITY/IFR/MAS610. Basic knowledge of More ❯

issue management. Technical Skills (Desirable): Experience with data collection tools and modern data processing technologies (e.g. cloud tools, Pandas etc.) Experience with helpdesk and ticketing systems (e.g., Jira, ZenDesk, Freshdesk), with a willingness to learn. Soft Skills (Essential): Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders. Strong problem-solving abilities with meticulous attention to detail. Effective More ❯

a tech environment. Strong troubleshooting skills for SaaS platforms and integrations. Experience with APIs, integrations, and cloud-based solutions. Familiarity with CRM and support ticketing systems (e.g., Zendesk, Intercom, Freshdesk). Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms. A detail-oriented, problem-solving mindset. A genuine passion for technology and helping More ❯

thrive in this role if you: Have 5+ years of customer support experience in a fast-moving B2B SaaS environment Have experience setting up or scaling tools like Zendesk, Freshdesk, HelpScout Write clearly, calmly, and efficiently under pressure Know how to recreate and specify technical bugs Are organised, pragmatic, and care deeply about end-user experience Enjoy working cross-functionally More ❯

At Person Centred Software, we're committed to improving the quality of life for people in social care through innovative technology. As a Customer Support Advisor, you'll be the welcoming first point of contact for our customers - answering questions More ❯