Service Desk Team Lead
- Hiring Organisation
- SER (Staffing) Ltd
- Location
- Clitheroe, Lancashire, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
remaining technically involved on a day-to-day basis. Youll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base. The Role: Act as the first point of escalation … Line support issues Lead from the front by actively handling support tickets across the Microsoft stack Mentor and support the development of a junior engineer Assist with workload management, prioritisation, and service desk efficiency Deliver excellent customer service and maintain strong client relationships Contribute to continuous ...