8 of 8 Remote/Hybrid Genesys Jobs in England

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech ...

JR111180Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency … capability and operational maturity# What You Bring* 10+ years of experience in enterprise SaaS, Professional Services, consulting, or customer transformation leadership.* Strong preference for Genesys experience or expertise in enterprise CX, AI, or adjacent cloud platforms.* Proven success leading complex commercial engagements and transformation programmes.* Experience driving AI-led customer ...

deflection or automation at scale.* Hands-on experience with conversational AI platforms in a client servicing context. Experience with tools such as Intercom, Zendesk, Genesys or Salesforce Service Cloud is a strong indicator. You should be able to speak to configuration decisions, not just strategic direction.* The ability to lead ...

landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected industry leader with a visible online … stories and messagingIt would be a bonus if you had:Experience working with at least one of these platform providers –Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google DialogflowWe don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values ...

landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected industry leader with a visible online … stories and messagingIt would be a bonus if you had:Experience working with at least one of these platform providers –Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google DialogflowWe don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values ...