13 of 13 Remote Genesys Jobs in England

with MS Office tools (Word, Excel, Outlook, PowerPoint) and Salesforce CRM. Technologies CRM systems (Salesforce required; knowledge of reporting and opportunity dashboards a plus). Contact Centre platforms (e.g. Genesys, NICE, Twilio, Five9, Avaya). Cloud infrastructure and platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools … commercial and contractual frameworks within enterprise accounts. Certifications Salesforce Administrator or equivalent CRM certification (preferred). Sales Methodology Certification (e.g. MEDDPICC, Challenger, SPIN Selling) advantageous. Relevant vendor certifications (e.g. Genesys, NICE, AWS, Azure) beneficial. Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits More ❯

large, complex organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales, Marketing, or a More ❯

TOGAF or BCS Certification (Desirable) Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

complex prompts Experience working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services such More ❯

and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services such More ❯