6 of 6 Remote/Hybrid Genesys Jobs in England

decisions.Familiarity with data privacy obligations relevant to AI, including UK GDPR.DesirableExperience with AI/CX platforms such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar.Awareness of large language models (LLMs), prompt engineering, and generative AI use cases in a service context.Project management certification (e.g. PMP, PRINCE2 ...

cross-functional teams.Proficiency with Microsoft Excel and PowerPoint; familiarity with Jira, Azure DevOps, or similar Agile tools.Nice to Have:Knowledge of NICE, Nexidia, Calabrio, Genesys, or similar workforce optimization platforms.Familiarity with reporting and analytics tools such as Power BI, Tableau, or SQL.Additional InformationWe offer:Culture of Relentless Performance: join ...

better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit www.hcltech.com Job Title : Genesys Cloud CX – Level 3 Engineer (Senior/SME) Location: London, Uk ( Hybrid mode at client location ) Role Summary: We are seeking a Genesys Cloud CX Level … critical incidents for mission-critical enterprise Run Units (RUs). This role serves as the final escalation point and provides deep technical leadership across Genesys Cloud CX architecture, voice media, integrations, and cloud dependencies. The engineer will lead cross-functional triage, perform deep root-cause analysis, guide platform stability initiatives ...

escalate issues when necessary.Technical Aptitude: Proficiency in using real-time monitoring tools, analytics platforms, and software systems. Knowledge of workforce management software (Assembled, Calabrio, Genesys) is beneficial.Time Management: Ability to prioritise tasks, manage multiple streams of real-time data simultaneously, and work under pressure to meet tight deadlines and service ...

building capabilityExperience working across global delivery models (US, India, nearshore, offshore)Experience in BFSI/Healthcare & Life Sciences/Manufacturing ecosystem partners (AWS, Google, Genesys, etc.) is a plusAdditional InformationWe offer:Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than ...

full-time professionals, and our annual growth rate exceeds 25%.Job DescriptionAs a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel … purpose of this role.Qualifications10+ years of experience selling products and services within CX/Contact Center ecosystems.5+ years of professional services experience with Genesys Cloud and at least one of the following CCaaS products. (Amazon, Five9, Google, NICE, TalkDesk)Experience with cloud platforms such as GCP and/or AWS.2+ ...