frog - Customer Service Transformation Consultant/Senior Consultant
- Hiring Organisation
- Capgemini
- Location
- Greater London, United Kingdom
- Employment Type
- Full Time
user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI). Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming … would be a bonus if you had: Experience working with at least one of these platform providers –Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow Need to know We don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values ...