London, England, United Kingdom Hybrid / WFH Options
Tri-County Ambulance Service, Inc
work experience gained from a role within a business or IT-related study – (Essential) Experience of working on an IT Service Desk environment within ITIL framework (Desirable) General understanding of current technologies e.g. Windows 10, Office 365, Active Directory, Server administrator and POS. Excellent customer service skills Good analytical … printing, MS Office and user connection issues Able to follow the Incident Management and Request Fulfilment Process Perform initial diagnosis on all incident reports ITILFoundationcertificate is advantageous About Fenwick Fenwick is the UK’s largest family-owned department store group with a rich heritage and More ❯
Didcot, England, United Kingdom Hybrid / WFH Options
Civil Nuclear Constabulary
or applications, preferably Oracle Fusion, HCM, and related modules. It would be a plus if you hold or are willing to work towards the ITILFoundationCertificate to enhance your experience. You must have a high degree of accuracy and attention to detail and be able to More ❯
Coventry, England, United Kingdom Hybrid / WFH Options
EA First Compass House
case persuasively upwards, downwards and externally in a confident manner. Ideally, you will hold a LEAN, IT and/or Change Management Qualification. An ITILFoundationCertificate (or equivalent) will also be considered. Please note, qualified by experience will also be accepted. Experience in creating various functional More ❯
Bedford, England, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
Employment Type: Permanent
Salary: £33000 - £37000/annum 20 days holiday, Pension
Bedford, England, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
methodical, and able to work independently as well as part of a team. Exposure to low-code platforms or intelligent automation tools. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at More ❯
Bristol, England, United Kingdom Hybrid / WFH Options
AXA Group Operations
Join to apply for the ITIL Global Process Owner role at AXA Group Operations 2 days ago Be among the first 25 applicants About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for … entities and products. About You Experience: Experience with global IT operations teams. Training delivery experience. Experience working remotely. Process ownership in multi-location teams. ITILfoundation certification. 1-3 years in process design, measurement, and improvement. Experience with ServiceNow (3+ years). Understanding procurement processes for external suppliers. … Skills: Problem-solving and analytical skills. Knowledge of ITIL and service management practices. Quality management skills. Fluent English proficiency. Proficiency in MS Office tools. Strong communication and stakeholder management skills. Preferred Skills ServiceNow expertise, SLA management. Agile methodologies (Scrum, Kanban, UX, Jira). Lean or Six Sigma methodologies. Soft More ❯
Haywards Heath, England, United Kingdom Hybrid / WFH Options
First Central
in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITILFoundation Certification Agile Ways of working Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
First Central
in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITILFoundation Certification Agile Ways of working Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and More ❯
and quality-driven service to Calderdale & Huddersfield NHS Trust and the local informatics customer community (including external application tenants), specialising in IT Infrastructure Library (ITIL) best practices support, planning and architecture. This role also requires BMC Helix ITSM Service Management Reporting domain experience. While the post offers the flexibility … required. Main duties of the job Maintain a current working knowledge of our customers business and their objectives, in particular Calderdale and Huddersfield NHS Foundation Trust. Keeping up to date with Organisational change, where it may impact the service. Keep up to date with technological change in the realm … are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to More ❯
Stratford-upon-avon, Warwickshire, United Kingdom Hybrid / WFH Options
NFU Mutual
business stakeholders during high-impact incidents • Experience and confidence in leading technical bridge calls with multiple resolver teams and/or vendors. • Knowledge of ITIL frameworks, with ITILFoundation certification (essential) At NFU Mutual, we support an inclusive workplace and value all the differences that make us More ❯
Ipswich, England, United Kingdom Hybrid / WFH Options
Willis Towers Watson
or Process Improvement. Master’s degree may be preferred for senior roles. Familiarity with quality management principles and methodologies such as Six Sigma, Lean, ITIL, or ISO standards. Experience in data analysis, statistical tools, and process mapping. Knowledge of customer feedback analysis and improvement strategies. Strong analytical and problem … to lead improvement projects. Attention to detail and the ability to work independently and as part of a team Certified as a minimum in ITILfoundation Certification in quality management or process improvement (e.g., ITIL, Six Sigma Green Belt, Lean, Certified Quality Analyst) is a plus but More ❯
Lincoln, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Walsh Employment
with experience across networks, OS, and security protocols Incident response and threat analysis expertise Familiar with Azure/Microsoft Defender and best practice frameworks ITILFoundation certified (v3 or later) or experience in an ITIL environment Awareness of GDPR and ISO27001 Desirable: Security qualifications (e.g. CISSP , CEH More ❯
Epsom, England, United Kingdom Hybrid / WFH Options
Volaris Group
/SSIS a plus. SaaS application support. Calm under pressure and always professional in approach Comfortable with Microsoft 365 and standard service desk tools ITILFoundation certification and a degree (2:2 or above) in a relevant field Why Join Us? Be part of a collaborative, forward-thinking More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
First Central
Expert Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Azure DevOps Engineer Expert Microsoft Certified: Azure AI Engineer Associate (desirable) TOGAF 9 Certification (desirable) ITILFoundation Certification (desirable) Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of More ❯
City of London, England, United Kingdom Hybrid / WFH Options
Harvey Nash Group
Conferencing Industry-recognized qualifications such as MCSA Windows 7/10, MCSE, MOS Knowledge of Apple Desktop/Laptop/OSX is an advantage ITILFoundation certification is a plus Ability to work under pressure, take ownership, and meet deadlines Excellent communication skills Flexible team player comfortable in More ❯
London, England, United Kingdom Hybrid / WFH Options
DFS
Directory, G Suite, OSX, Android, ChromeOS, Windows 7/10, antivirus, remote desktop, Jira or similar ITSM platforms, and basic hardware diagnostics is beneficial ITILfoundation certification is advantageous; training will be provided You demonstrate excellent problem-solving skills and a willingness to learn and grow DFS Benefits More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
practices. At a technical level, an awareness of the following would be beneficial: - Active Directory user administration - Google Gsuite experience, OSX skills, Android, ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform … Basic hardware diagnostics/triage ITILfoundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to learn and grow. DFS Benefits Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
Harvey Nash
excellence and team development What you’ll bring: Strong leadership in IT service delivery, ideally in a higher education or large public sector environment ITILFoundation certification (higher-level ITIL qualifications desirable) Proven ability to manage complex services and influence a wide range of stakeholders A collaborative More ❯
London, England, United Kingdom Hybrid / WFH Options
Sophos Group
end to end experience. Support and input to our IT strategy. What You Will Bring Leading service focused teams and functions. Strong knowledge and foundation within ITSM. People management of local and global teams including managing differing cultures. Project management experience. Organisational change management experience. ITILFoundationMore ❯
Stratford-upon-Avon, England, United Kingdom Hybrid / WFH Options
NFU Mutual
delivery. • Strong communication and interpersonal skills. • Proven ability in project execution and delivery, managing resources effectively. Qualifications: • Degree or equivalent industry experience (Essential). • ITILFoundation certification (Desirable). At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate More ❯
Bristol, England, United Kingdom Hybrid / WFH Options
Capgemini
skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯
London, England, United Kingdom Hybrid / WFH Options
Capgemini
skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Capgemini
skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯
Woking, England, United Kingdom Hybrid / WFH Options
Capgemini
skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯