1 to 25 of 273 Remote/Hybrid ITSM Jobs in England

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

Experience translating technical concepts for non-technical audiences Desirables Formal project management certification (PMP, PRINCE2, Agile/Scrum certifications) Experience with ServiceNow or similar ITSM platforms for change and incident management Knowledge of Windows Server technologies and enterprise infrastructure Experience with Ping AM/Ping DS Identity product ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

cross-functional dependencies Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service ...

Microsoft Intune. SaaS & Identity Administration: Strong background administering Google Workspace and SSO/Identity platforms, including security controls, JML processes, and least-privilege access. ITSM & Atlassian: Hands-on experience configuring and managing Jira Service Management (JSM), Jira Software, and Confluence. AV & Meeting Room Support: Confident in managing and troubleshooting ...

supporting security monitoring and incident response, including the use of SIEM tooling, escalation, root‐cause analysis and preventative action A practical understanding of IT service management, including incident, problem, change and asset management Experience creating and maintaining clear technical documentation, operational procedures, asset information and system records Experience working effectively ...

level and low‐level designs, implementation procedures, runbooks, support documentation, control evidence and technical standards. Integrate PAM with Active Directory, identity‐management workflows, SIEM, ITSM, cloud services, databases and applications, including the development and support of custom web connectors and third‐party application connectors. Investigate platform incidents, failed rotations, authentication ...

enterprise architecture. Knowledge of SaaS, IaaS, PaaS, Microsoft 365, Azure, automation, AI and modern digital platform technologies. Strong knowledge of software delivery lifecycles, IT service management and Agile, Lean and Waterfall delivery approaches. Excellent written, verbal and presentation skills, with the ability to influence executive, senior, technical and non-technical ...

support teams for resolution Adhere to customer's and Computacenter's Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

DHCP, DNS, IP addressing, subnetting, VLANs; configuration of routers, switches, and wireless access points. Experience with RMM tooling (e.g. NinjaOne, N-able) Experience with ITSM platforms (e.g. ServiceNow, Autotask). Patch management across software and operating systems. Excellent technical documentation skills, able to write clearly for both technical ...

Management or a closely related discipline. Strong practical understanding of asset lifecycles, CMDB governance, data quality controls and service management processes. Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow. Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting. ...

willingness to learn. Commercial experience in a corporate IT support environment, ideally within a 1st or 2nd line support role. Experience working with ITSM platforms such as Freshservice, ServiceNow, Jira Service Management, or similar. Familiarity with cloud‐first Microsoft environments and exposure to ITIL practices. Experience within a regulated industry ...

observability data to drive service improvement, automation, and shift-left opportunities. Own observability tooling, platform governance, onboarding standards, and lifecycle management. Ensure integration with ITSM, CMDB, and service mapping to strengthen service models and impact assessment. Track platform usage, costs, KPIs, and outcomes, providing clear reporting to technology and business ...

REST/SOAP APIs, middleware). Knowledge of IT security principles, data encryption, and compliance frameworks (e.g., GDPR, ISO27001). Strong experience in IT service management (ITIL), change control, and release management. Ability to design and implement scalable, secure, and resilient solutions. Work collaboratively with the internal IT Infrastructure Team ...

process mapping and optimisation. Experience with Agile, DevOps and modern software delivery practices. Knowledge of cloud technologies including Microsoft Development technologies. Understanding of IT service management, data governance, analytics and business intelligence. Strong knowledge of IT governance, enterprise architecture, risk management and regulatory compliance. Up-to-date understanding of emerging ...

business reviews Build and maintain executive relationships with customer C-level and senior IT leadership Qualifications 5-8+ years in IT operations, IT service management, IT strategy, or related enterprise IT leadership roles Demonstrated expertise in IT operating models, process redesign, and organisational change management Track record of leading ...

Active Directory and Microsoft Entra ID (Azure AD) Virtualisation technologies, particularly Hyper‐V Storage, backup and disaster recovery solutions PowerShell scripting and automation IT Service Management processes Excellent problem-solving and troubleshooting skills. Strong communication and stakeholder management abilities. Experience of one or more of the following would be advantageous ...

Technical Architect (Preferred) Certified System Administrator Certified Application Developer Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Please note successful candidates must currently have UK SC Clearance. Additional Information Why Version 1? At Version 1, we believe in providing our employees ...

need Ability to obtain or hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. ...

team. Experience with the following would be advantageous: Microsoft Entra ID and Active Directory Microsoft Intune Microsoft Autopilot HaloITSM or another IT service management platform Jamf Azure Virtual Desktop Microsoft Teams telephony Laptop hardware diagnosis and repair About Us Forward thinking and future focused, we champion social mobility, ethical governance ...

role covers a broad range of operational IT responsibilities. Working knowledge of Microsoft Entra ID, Intune, Autopilot, SharePoint and Teams administration. Experience with IT service management tools and ITIL-aligned working practices. Experience supporting SaaS applications and coordinating managed service, cyber security or other specialist partners. Relevant technical or service ...