1 to 25 of 281 Remote/Hybrid ITSM Jobs in England

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

multi-site, complex environment * Strong leadership experience managing and developing support teams * Excellent stakeholder engagement and customer service skills * Strong experience with ITSM tools (ServiceNow essential) * Solid understanding of ITIL practices (Incident, Problem, Change Management) * Experience with Microsoft environments (M365, Azure AD/Entra ID, Intune, Windows 10/ ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations and reporting ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations and reporting ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations and reporting outcomes ...

without close supervision in a fast‐paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

initiative and without close supervision in a fast-paced environment.Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance.Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management.Understanding of AI-enabled workplace technologies and automation opportunities that ...

technology platforms.Demonstrable experience managing CMDB governance, asset lifecycle management, configuration audits, and data quality initiatives to ensure accurate and reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service ...

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … transformation goals.Supporting the design and delivery of compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Helping clients understand how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … transformation goals.Supporting the design and delivery of compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Helping clients understand how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … efficiency, and digital transformation goals.Designing and delivering compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Advising clients on how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

Service Collection, encompassing Jira Service Management, Customer Service Management, and Assets, is a global leader in providing robust platforms for IT Service Management (ITSM) and Enterprise Service Management (ESM), enabling efficient service operations and exceptional customer experiences. Our practice works with clients across all industries to assess, design, implement, optimise … efficiency, and digital transformation goals.Designing and delivering compelling Atlassian Service Collection demonstrations tailored to client challenges, showcasing practical use cases and business outcomes for ITSM, ESM, and customer service.Advising clients on how Atlassian Service Collection solutions integrate with Jira Software, Confluence, and broader enterprise ecosystems to improve service request fulfilment ...

device deployment. Excellent communication, organisation and problem-solving skills, with the ability to remain calm and professional under pressure. Experience working with IT service management tools and third-party suppliers; multi-site, Group, financial services or investment experience would be advantageous. Technical Knowledge Microsoft 365 administration and end-user support. ...

risks and actions Support strong governance and ensure contractual/service commitments are being met Technical/Service Management Skills Core: ITIL/IT Service Management SLA and KPI management Incident, Problem & Change Management Service reporting and governance Ticket management and operational performance Service wrapper/multi‐supplier service management ...

accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:• Experience working within IT Service Management, Service Operations, Service Delivery or a similar technology environment • Experience analysing data and identifying trends, risks and opportunities to improve service performance and customer outcomes ...

accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring: • Experience working within IT Service Management, including service delivery via 3rd party telecoms providers• A base knowledge of networking technologies including IP addressing, switching and routing, firewalling principles • Experience analysing data ...

exception and risk acceptance process: assess compensating controls, document residual risk, and obtain formal sign-off. • Integrate VM tooling with SIEM (Splunk, Microsoft Sentinel), ITSM (ServiceNow VR module), and CMDB for automated ticket creation and asset correlation. • Automate vulnerability reporting and remediation tracking using Python, REST APIs (Qualys/Tenable ...

Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable. The following technical skills would be beneficial: Understanding of ServiceNow or related ITSM tool Windows-based Applications experience Advanced SQL skills in SQL Server and knowledge of SSRS Active Directory Understanding of operating systems, cloud platforms and basic ...

clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous ...

operational risk through disciplined service management, endpoint compliance, access and asset controls, patching, software governance, vendor management, incident management, and recovery planning.Strong knowledge of ITSM processes and tools, including incident, request, problem, change, knowledge, asset, and configuration management, with experience improving service maturity and reporting.Demonstrated experience using service metrics, dashboards ...

scoped applications from scratch and delivering enterprise workflows across multiple ServiceNow product areas, such as Security Operations, Workplace Service Delivery, Contract Management, Discovery and ITSM, including CMDB and external data integration where relevant.Experience configuring or implementing ServiceNow AI capabilities is desirable. Candidates should otherwise demonstrate a strong understanding ...

supporting mobile technologies, including Android and iOS devices. Good understanding of remote support technologies such as RDP, VPN and Terminal Services. Experience using IT Service Management or Service Desk systems to manage incidents, requests and changes. Strong fault-finding and diagnostic skills, with the ability to analyse complex technical problems ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...