1 to 25 of 91 Remote/Hybrid ITSM Jobs in England

multi-site, complex environment * Strong leadership experience managing and developing support teams * Excellent stakeholder engagement and customer service skills * Strong experience with ITSM tools (ServiceNow essential) * Solid understanding of ITIL practices (Incident, Problem, Change Management) * Experience with Microsoft environments (M365, Azure AD/Entra ID, Intune, Windows 10/ ...

Proven ability to work within an operational support environment, maintaining professionalism during high-volume or high-impact situations Experience with Atlassian Jira JSM/ITSM tools ITIL Foundation Certification is desirable and beneficial for ongoing development Clearance Requirements: BPSS Pre-screening required to start SC required for the role Must ...

negotiation. Excellent problem‐solving and critical‐thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026 #J-18808-Ljbffr ...

Experience with application deployment and packaging Solid networking fundamentals including VLANs, routing and secure access Familiarity with monitoring, automation and scripting (PowerShell) Experience with ITSM tools such as ServiceNow Desirable: Microsoft Defender and security tooling Certificate based authentication (SCEP, PKCS, Cloud PKI) Modern networking or SASE platforms Microsoft Graph automation ...

Operating Systems - Deployment, configuration, and support. Experience in cloud bases solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS. Knowledge of ITSM tools. Desirable Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential. Disclosure and Barring Service Check This post ...

Active Directory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able). Familiarity with system monitoring, patching, and backup solutions. Excellent problem-solving skills and ability to mentor ...

typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support ...

integrator environment Proven experience delivering multiple full lifecycle implementations Deep understanding of ServiceNow platform architecture and data model Module Exposure (Strong Experience Across Multiple) ITSM (Incident, Problem, Change, Request, CMDB) ITOM (Discovery, Service Mapping, Event Management) ITBM/SPM (Demand, Project, PPM) CSM HR Service Delivery SecOps/GRC (desirable ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

performance and capability. What you'll bring ITIL 4 Foundation (minimum), ITIL 4 Managing Professional is preferred. Experience working in a Service Operations or ITSM environment. Experience of Jira Service Management and Confluence. Experience of delivering processes at ISO/IEC 20000 standards. Strong communication, stakeholder engagement, and analytical skills. ...

minimum); experience with ITIL principles, incident/problem/change management, and reporting frameworks. · Resilient under pressure and adept at prioritisation. · Familiarity with ITSM tooling. · Eligibility for or existing SC clearance. Nice to have/bonus to have; · Prior dedicated account role experience · Operational delivery in cybersecurity sub-sector · Confidence ...

practices, APIs, and identity/access management. Strong commercial awareness, with experience in vendor engagement and aligning IT with business needs. Background in IT Service Management frameworks and delivering complex transformation or change programmes. Working knowledge of Agile delivery methodologies such as Scrum or Kanban. Experience supporting or collaborating with ...

methodologies Exposure to cloud networking (AWS, Azure, Google Cloud) and hybrid-cloud connectivity solutions Competence in project tools (Microsoft Project, JIRA, Confluence) and ITSM platforms (ServiceNow) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland ...

background who enjoys problem-solving and working across multiple technologies. At least 2 years experience in an IT Helpdesk environment using a PSA/ITSM tool Strong knowledge of Microsoft 365 and Windows/MacOS environments Experience supporting server technologies (Active Directory, DNS, DHCP, Group Policy) Understanding of networking fundamentals ...

Google Cloud) and hybrid-cloud connectivity solutions Experience of Cybersecurity solutions, compliance regulations, and frameworks Competence in project tools (Microsoft Project, JIRA, Confluence) and ITSM platforms (ServiceNow) Cybersecurity experience, including managing solution implementation in one or more of the following areas: o Identity and Access Management (IAM) tools like ...

some experience supporting Windows 10, 11, Office and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops ...

contract management experience. Experience within a regulated or complex industry (utility sector preferred). ITIL Foundation (v3 or v4). Experience working with ServiceNow ITSM/CSM. Desirable ITIL Foundation v5. Further qualifications such as SIAM, Lean, Agile, or similar frameworks. Understanding of regulatory frameworks relevant to water utilities (resilience ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

applications, cloud offerings and cyber tools. Flexibility to travel between BRUSH sites. Strong understanding of ITIL frameworks and hands-on experience implementing ITSM best practices. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles ...

Knowledge Management. Degree in Information Technology, Business Information Systems, or a related field, or equivalent experience. ITIL Foundation or higher certification preferred. Experience with ITSM tools (e.g. ServiceNow) is an advantage. What you'll get in return Basic salary up to £58K Hybrid working (2-3 days in the office ...

knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service management frameworks - desirable Calm and structured when handling incidents or customer queries Strong at prioritisation and managing multiple tickets effectively Customer-focused with a professional ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

platform optimisation initiatives Key Skills: 8+ years’ experience as a Product Owner or Business Analyst on ServiceNow Strong knowledge of ServiceNow modules such as: ITSM ITOM HRSD CSM Solid understanding of: ServiceNow platform capabilities (workflows, Flow Designer, CMDB, integrations) Licensing and platform constraints Proven experience in: Backlog management and prioritisation ...

stakeholder management skills Preferred Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering ...