as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service... more »
knowledge of enterprise-grade integration architecture, including modern RESTful API approaches and traditional messaging and web services. Familiarity with infrastructure and security architecture, ITservicemanagement frameworks (e.g., ITIL), and IT governance frameworks (e.g., COBIT). Understanding of secure design and development practices and frameworks, preferably ISC2 CSSLP or CISSP more »
the organisation to understand and tailor support requirements. Key skills: Ability to use diagnostic tools and software to identify and resolve issues. Familiarity with ITSM tools/platforms for managing incidents and requests through to completion. Proficiency in Microsoft Office tools/products including Office 365, AutoPilot and InTune, and more »
through rigorous process adherence and governance.Responsibilities Responsible for doing regular releases with SaaS based products like SAP 4 HANA, Success Factors, Degreed etc. Ensure ITSM and release process is integrated into the wider EWT processes and governance to release quality products. Ensuring projects/programs are held accountable and responsible more »
convey findings and recommendations to stakeholders. Detail-oriented with strong organizational skills to manage and prioritize multiple tasks. Familiarity with ManageEngine or similar ITservicemanagement software is a plus. 3 months initially Circa £300 per day inside IR35 Peterborough - on site more »
an administrative role Microsoft Office 365 skills Excellent customer service Excellent collaboration skills with both internal and external partners Qualifications: Familiar with ITIL and ITSM processes. Familiarity with Service Now & Intune. Manage complete assignments. more »
Konversational - The ServiceNow Customer Workflow Experts
for if you have: Proficient understanding of ServiceNow’s Customer ServiceManagement (CSM) products & services (or similar) as well as digital based technologies. Certified ITSM and/or CSM Implementation Specialist. Experience of working in CSM/Customer Experience environments. Experience working in an Agile/Scrum environment. Development and more »
Experience in ServiceNow and Sage platforms, with the ability to architect solutions utilizing these systems and others. - Strong understanding of ITIL framework and ITservicemanagement principles. - Excellent communication and interpersonal skills, with the ability to interact effectively with clients, vendors and internal teams. more »
Some important characteristics we are looking for: 5+ years of experience in a similar role. Knowledge and hands-on experience with: Cyber security and ITSM principles.SOC, NIST and ISO27001 standardsManagement of ICT infrastructure, networking, and the support thereof.Risk Management practices.Financial understanding and acumen.Vendor management.Cloud platforms (Azure and AWS). This more »
in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow • Knowledge of multiple ServiceNow applications across the platform - ITSM and more • Understanding of ServiceManagement best practice - ITIL • Adept and providing and delivering feedback • Delivering work using agile methodologies • Able to take responsibility for more »
Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping ITServiceManagement and ITIL Product Ownership and Management Product Centric operating models Benefits: Base Salary: £55,000 - £85,000 (DoE) Discretionary Bonus DV Bonus Flex Fund more »
all cloud offerings (specifically Azure and Microsoft 365) to promote innovative solutions. Additionally, you will also work with the wider IT security, Applications and ITSM teams to ensure a coherent approach to security, policies and frameworks. You will own the enterprise infrastructure architecture, covering hosting/cloud, networks, servers, platforms more »
Greater London, England, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
and compliance with service transition quality plans and processes Line management responsibilities and the opportunity to grow out the team Experience needed: Strong ITServiceManagement background, with relevant experience in SD&T Experience in leading and driving an SD&T function forward Manager IT Services, using recognised frameworks, methods more »
queries, and accelerates the resolution of issues. We're recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over more »
Description: Our Tier 1 banking end client are looking for an experienced Senior ServiceNow Developer for a long term project of theirs. Skills: Servicenow Itsm itam IRM TPRM SecOps CSDM Virtual Agent Mobile App Please note this role will require 3 days in office working per week. Job Title: ServiceNow more »
Service Desk Team Leader - ITServiceManagement Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of more »
managing large people organisations Proven experience in a leadership role within an IT managed service company and Service Desk operations. Strong knowledge of ITservicemanagement frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experience managing a geographically dispersed and diverse team. Strong communication … work in a fast-paced, dynamic environment and manage multiple priorities. Proven track record in driving operational excellence and continuous improvement. Understanding of ITservicemanagement tools and technologies. About usWith over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy more »
3. Collaborate in process flow analysis and redesign alongside Project Managers. Preferred: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. Visionary in ServiceNow architecture, with a talent for weaving ITSM, CSM, ITOM, FSM, and Domain Separation into a masterpiece. … degree or higher in any subject covering Engineering, Mathematics, Computer Science, or Business. ServiceNow Certified System Administrator (CSA) ITIL Foundation ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) ServiceNow Certified Application Developer (CAD) – advantageous To apply please click the “Apply” button and follow the instructions. For a further discussion, please contact more »
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based ServiceNow ITSM and CSA certification is required. Do you hold SC level Security Clearance or have the … and proven background in ServiceManagement technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior … 18+ months (and/or similar ITSM toolsets for 3+ years) • Experience in providing creative solutions to business problems and working with ITServiceManagement (ITIL) processes, metrics and key performance indicators • Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML more »
ServiceNow Technical Solutions Architect Permanent – Remote – UK candidates only SERVICENOW ITSM + CSA Certification required. SC Clearance We are recruiting for an Elite Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise ServiceManagement or … SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of the Solution Architect is …/value propositions for customer software implementations. • Knowledge of IT and Enterprise ServiceManagement is critical. • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. • ServiceNow Certifications in all areas are more »
HEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering more »
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £27,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/ more »
performing this role and exposure across a number of different projects in both the private and public sector. Good knowledge and experience of both ITSM and ITOM operating models and tooling capabilities, with an emphasis on ServiceNow . Good experience in workflow mapping, process modelling and process design in the … back office service delivery space, with experience of configuring ITSM tools to catalogue, publish and fulfil service offerings. more »
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We’re the first software more »
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We’re the first software more »
