151 to 175 of 275 ITSM Jobs in England

desktop service delivery and boost efficiency Ensure compliance with IT security policies and industry regulations related to desktop computing. Key Skills Background in IT service management or related field with a focus on desktop services Proven track record in delivering IT services effectively Familiarity with endpoint management tools like Endpoint … Manager, SCCM, and JAMF Proficient understanding and application of ITIL principles. Hands-on experience with IT service management (ITSM) tools Ability to manage multiple tasks efficiently Proficient in team management and fostering a collaborative work environment Excellent communication skills for effective stakeholder management Strategic thinker with problem-solving capabilities Benefits more »

Change and Configuration Analyst - £55k (CAB/CMDB/Asset control) - London - 2-3 days onsite per week. Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team … a Change and Configuration Manager who is a highly motivated and eager individual with strong communication skills, to join their team. Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings Services offered by Computappoint Limited are those of an Employment Business and/or Employment more »

support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune including Autopilot laptop provisioning. Apple iPhone/iPad enrolment Understanding/Awareness of ITIL support more »

process to promote fixes and changes in line with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation … Ability to work both in a team and independently, while prioritising and owning work assigned to you. Experience using IT support tools (Project Management, ITSM, Development, and Deployment). What You’ll Get in Return: An annual bonus to share in the company’s success. 25 days’ paid holiday. Pension more »

to join our multinational corporation with a focus on excellence in delivery management. The ideal candidate will bring a wealth of experience in IT service management, project stakeholder management, planning and delivery. This role is pivotal in ensuring the successful execution of projects, enhancing customer satisfaction, and driving continuous improvement … in our delivery processes. Essential Skills: Experience: Senior Experience required Required Skills: IT Service Management, Delivery Management and Project Stakeholder experience required Management Domain Skills: Planning and Delivery If you wish to apply kindly send your profile to christina.ioannidis@cognizant.com more »

technical requirements Qualifications Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. To excel in this role, you should have: A Bachelor’s degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field more »

skills. Excellent communication and collaboration abilities. Service management experience is highly important. It would be advantageous to hold any of the following certifications: ITIL, ITSM, V3, SCRUM, PMP. Please send your CV for consideration. BI Consultant (Power BI/Qlik Sense) Sheffield (Hybrid working, 2 days per week onsite … skills. Excellent communication and collaboration abilities. Service management experience is highly important. It would be advantageous to hold any of the following certifications: ITIL, ITSM, V3, SCRUM, PMP. Please send your CV for consideration. more »

Job Description Capita are recruiting a Service Architect to join us in our Professional Services team. The Service Architects provide IT Service Management, IT Service Design and IT Service Architecture consultancy services to clients (both internal to Capita and external) and to Capita TSS What you will be doing Champion … processes and procedures within Capita TSS, operating within the ITIL frameworks and aligned with ISO2000, for which they are subject matter experts Provide IT Service Management consultancy services to Capita, its businesses and clients Negotiation and renegotiation of customer contracts relating to IT Service Management, including service models and associated … teams across IT Services Participate in cost model development, cost modelling and new business governance Take a lead role in the design of IT Service Management services, demonstrating a high level of understanding with respect to commercial drivers for both the customer and Capita, customer drivers, customer requirements, contractual agreements more »

a globally leading aerospace and defence consultancy that offer development and clear career progression. You will be responsible for troubleshooting technical issues through a ITSM toolset and providing specialist IT application support services to the Engineering userbase. Role - Incident and Request Management through our ITSM toolset Service Now Contribute to more »

Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational more »

desirable as a Digital Support Analyst. Experience working in a housing related organisation Experience of Housing Management Systems ITIL v3 Foundation Certificate in IT Service Management certification Experience in Door Access systems Service Desk Institute Service Desk Analyst certification Career Progression At LHP, we are committed to investing in the more »

environment. Preferred Qualifications: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with IT service management tools and ticketing systems. Familiarity with remote desktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities for professional more »

We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the more »

service assurance, service operations, and change enablement. Skills and experience Experience and thorough knowledge of ITIL Framework and ITIL v4. Thorough knowledge of IT service management principles, procedures, and optimal methodologies Strong experience with ITIL Tools and CMDB Expertise in Service Integration & Management Operating Models. Experience managing IT Outsourced Suppliers more »

components, Microsoft product expertise will be advantageous: O365 (Power BI, Power Apps workflow configuration, SharePoint internal site creation), D365 (CRM/PDM/ERP) ITSM, ITIL expertise: tools, method of work. Practical knowledge how to adapt organization, process, tool to manage user request, resolve incident and handle changes. Proven experience more »

deliver an exceptional customer experience. Support requests for client oversight and due diligence. Your Experience Essential Proven Client Relationship Management and/or IT Service Management experience Proven ability to work across organisational boundaries to deliver for the business and our clients Knowledge of technology best practices and standards Strong more »

a key point of contact for IAM related issues through escalation as part of security incidents • Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's Identity & Access Management Analyst/IAM Analyst Attributes/Skills: • Experience with Microsoft Active Directory, Office more »

Requirements Demonstrate significant experience (minimum 5 years) in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITSM/ITOM. Hold relevant and current ServiceNow certifications (e.g.: CMA, CTA, CSA, Implementation Specialist etc.). In depth knowledge of integrations between ServiceNow and multiple more »

Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives. Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution more »

mainly comprised of £250m-£4b businesses New practice recently closed deal with world-leading Airline Role: Key figure in new practice specializing in leading ITSM vendor Visible pathway to management New business, strong technical support and delivery and warm accounts to go after Global Center of Excellence in UK Superb more »

are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery and Major Incident Management disciplines across the IT technology landscape. This role will … Delivery and MI Management Processes (Availability, Incident, Problem, Knowledge, Change, Configuration etc.) and for supporting the leadership and direction of the newly created IT Service Management function and will be expected to contribute to the formation of a service management culture within Brambles. This role may also act as Global …/collaboration, client services, voice & data networks, application technology services, and IT service management. ITIL v.3 or v.4 Specialist Qualification; detailed knowledge of IT Service Management and its impact on creating effective IT organisations. Essential Languages English As an inclusive employer, Brambles wants to see every candidate performing at their more »

Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day … activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ServiceNow implementations to take place in the UK. Duties/Responsibilities: Managing the day … to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of IT Service Management practices including Configuration more »

dedicated digital resilience team who support our clients through following types of engagements: Assess Digital resilience capability assessment- review and benchmark client’s IT service management processes, architectural management approach, service development method and technologies that contribute to their IT Resilience capability. End to end IT service risk maps –we … journey. Digital resilience capability support – we support clients with the delivery of their Digital resilience roadmap, including end-to-end Disaster recovery and IT service management, drawing on our experience of successful implementations. Assure Ongoing assurance – we assure clients’ Digital resilience programme, helping them maintain its capability. Technical testing - we … career development. Preferred Skills Broad understanding of IT infrastructure from both a cloud and on prem perspective IT service architecture experience and understanding IT service management understanding ITDR programme build, operation and testing experience Strong delivery experience and track record Strong verbal and written communication skills (Desirable) Experience in the more »

About NTT DATA Business Solutions: About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We more »

Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in IT Service Management, and experience of successful Service Design and Transition. You will be joining a number of other Service Design and Transition Managers (SDTMs) working within more »