26 to 50 of 275 ITSM Jobs in England

Proven BI development experience with ServiceNow expertise. o Familiarity with relational databases. o Proficiency in data modeling and reporting tools. o Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. • Skills: JavaScript, MySQL, HTML, CSS, AngularJS. more »

with an analytical mind and outstanding problem-solving skills. Great awareness of cybersecurity trends and hacking techniques. Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL). Understanding of IT standards and controls Excellent understanding of application development methodologies and infrastructure and network architecture So more »

Controls, Audit Results, Risk Register & IT Security Packs. GRC - Risk Management - Security, Audits & Controls-based Risk Management. GRC - IT Risk Management - SAP GRC, IRM & ITSM toolset experience. Risk Management Platforms - such as IRM i.e., Diligent. NIST Framework - have an understanding. ISO 27001, GDPR - have knowledge, or experience. SAP Access & Role more »

with internal and external stakeholders. • Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. • Familiarity with ITSM tooling • Strong track record in leading application support and maintenance engagements • Value focused with strong business acumen. • Analytical and methodical with keen attention to detail more »

Item (CI) data mapping between business processes, inventory system and CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. more »

Experience of using OpenShift or other Kubernetes based platforms - ideally in a DevOps or Administrative manner. Understand Cloud Native Concepts, incl. Containerization & Microservices Architecture. ITSM knowledge TO BE CONSIDERED…. Please either apply by clicking online or emailing me directly to For further information please call me on more »

and provide regular updates to senior management. Service Delivery: Ensure a high level of IT service delivery and customer satisfaction. Develop and implement IT service management best practices, policies, and procedures. Monitor and analyse service performance metrics and take corrective actions as necessary. Team Management: Lead and mentor a small more »

Experience of managing and coordinating internal and third party partners to agreed support strategies and service levels Vendor management knowledge and experience ITIL/ITSM v3 Certification desired Experience of support operation across a range of core technologies Web App This is an excellent opportunity to create a digital centre more »

environment Excellent background running CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM Tools (ServiceNow/FreshDesk/etc.) Stakeholder management at varying levels of seniority with the ability to present Excellent documentation and reporting skills The Benefits more »

and compliance with service transition quality plans and processes Line management responsibilities and the opportunity to grow out the team Experience needed: Strong IT Service Management background, with relevant experience in SD&T Experience in leading and driving an SD&T function forward Manager IT Services, using recognised frameworks, methods more »

developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients’ existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like more »

shared drives, file systems, mailboxes, mobiles devices, and other IT assets. You will process access requests and tickets allocated to you through the ServiceNow ITSM and use tools such as Active Directory, Exchange, Office365, InTune, and SharePoint working closely alongside the IT support and security teams of the business, in … the access management team with ad hoc tasks, documentation, communications, and admin duties. Monitoring Access Management SharePoint workflow Updating requests via service management tool ITSM (ServiceNow) Excellent communication skills. Liaising with other IT teams. Supporting Access Management Team Lead and escalating issues to IT Support Manager where necessary Ensure we … Awareness of the joiners, leavers, movers process (JML) and basic IT security principles Experience with Active Directory and Microsoft Office365 user administration Experience using ITSM ticket management software (ideally ServiceNow) General IT & Windows troubleshooting experience helpful Exposed to ITIL processes and best practices. Strong attention to detail with Knowledge of more »

service landscape, serving as a stand-in for the IT manager and team. Leveraging the clients IT guidelines and standards, as well as IT service management processes, they focus on enhancing business processes and continuously improving end-user satisfaction with IT services and demands Key skills: Previous IT Demand Management more »

developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. * Leverage and maximising our clients' existing investments in ITSM tools and frameworks * Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like more »

External Services and Apex calls. Strong working experience with KCS (Knowledge-Centered Service) Strong experience with integrations of Onmi Chanel, Live Chat and ChatBot ITSM, Service Management experience Must be a Solutionist. Provide solutions and improvement ideas. Take requirements from the business, understand and make recommendations Follow clear processes for more »

Change Configuration role within Financial Services sector - essential Familiarity with ITSM tools and technologies Strong understanding of ITIL principles and their application in IT service management Knowledge of configuration management databases (CMDB) and their role in maintaining accurate configuration information. Familiarity with current infrastructure technologies such as networking, servers, storage more »

responsible for the technical documentation for system processes, specifications, and configuration management for a product team. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided to the IT Service Management team to enable continued support for changes in the products, which more »

opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. … modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing …/Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job more »

The Opportunity: We are currently looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a real time … a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service more »

EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the IT Service Management (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment of the more »

will have experience working within high-paced Front Office environments and have a knowledge of Figaro. Alongside this any experience working with an IT Service Management tool such as ServiceNow, Jira or IVANTI would be highly beneficial. The ideal candidate will have experience working within the Financial Services sector. Key … working with Figaro is essential. Knowledge of Wealth Dynamix, JIRA/Confluence Administration or Microsoft Dynamics CRM would be preferred. Knowledge of any IT Service Management tool would be highly beneficial. Experience working within the Financial Services sector is essential. Cornwallis Elt is an Employment Agency & Employment Business and has more »

in providing technical support and resolving customer queries, in line with service levels with a proven track record of success. • Previously worked with an ITSM System. • Experience of server based database environments, including reporting such as SQL, Mongo, Cosmos, Power BI, Databricks, IoT Edge etc. and be comfortable reviewing logs … to support issues. • Some technical knowledge, ideally with web applications, APIs and databases. • Experience leading and managing a technical team. • Strong understanding of IT service management principles (e.g., ITIL). • Strong planning and organisational skills. • Strong investigation/troubleshooting skills, with the ability to solve or suggest solutions to resolve more »

We are seeking an enthusiastic and dynamic Sales Account Executive to drive our expansion across Europe. This is an exciting opportunity to join a growing division in the industrial sector. Job Description: As part of our Sales team, reporting to more »

as we continue to scale our business together. Job Description: We are seeking a motivated and detail-oriented Delivery Consultant to join our IT Service Management division. The ideal candidate will have a passion for recruitment and a strong understanding of the ITSM/technology market. As a Delivery Consultant … you will play a crucial role in sourcing, engaging, and placing top IT Service Management professionals with our clients. Key Responsibilities: Candidate Sourcing: Identify and attract high-quality candidates through various channels, including job boards, social media, networking, and referrals. Screening and Assessment: Conduct thorough interviews and assessments to evaluate … ensuring a deep understanding of their needs and expectations. Market Expertise: Stay up-to-date with the latest trends and developments in the IT Service Management market to provide informed advice and insights to clients and candidates. Collaboration: Work closely with the ITSM team and other divisions within La Fosse more »

Purpose of Position An exciting opportunity has arisen for an experienced ITSM Consultant to join Pantheon’s Technology Operation Team to support specifically on an ongoing DORA project. We are currently on a journey to make sure that we are compliant with the recently released DORA regulations. The purpose of … Technology Operations within Pantheon’s Technology Department. They will be supported with the relevant materials and processes that Pantheon have developed. Key Responsibilities The ITSM Consultant is expected to assume the following key responsibilities plus any other reasonable duties as required: Develop a clear understanding of the project, including objectives more »