1 to 25 of 53 Remote Journey Map Jobs in England

templates that accelerate product development while maintaining design excellence User-Centered Design Process Conducting visual design research, including competitive analysis, trend research, and brand perception studies Creating user journey maps, wireframes, and prototypes that prioritize usability alongside visual appeal Testing visual design concepts through user feedback sessions and iterating based on data-driven insights Collaboration and Leadership Partnering More ❯

Service Design activities including facilitating stakeholder workshops, identifying customer pain points, business/technology opportunities and constraints in order to design excellent customer and colleague experiences Develop customer journey maps, service definitions, service safaris, service blueprints and user flows and work with the wider UX team and Business Analysts to design end-to-end services Collaborate with cross More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

2+ years experience in UX/UI design with a portfolio that shows it Mastery of Figma (Adobe XD, Photoshop, Illustrator = bonus points) Experience with user research , personas , journey mapping , and A/B testing Strong understanding of interaction design , prototyping , and information architecture A proactive mindsetyoure not just a designer, youre a problem solver ?? Bonus Skills: Agency More ❯

for leading companies and global brands. What You'll Do Work with design leads to create compelling interactive experiences Perform user research and develop information architecture, user goals, journey maps, and design wireframes and visual interfaces Collaborate with developers to ensure pixel perfect execution across all project deliverables Work with strategy consultants to gain insights into clients' business More ❯

markets (UK, France, Spain, Poland). You'll be instrumental in shaping our go-to-market strategy, leveraging cutting-edge AI and automation to build a frictionless customer journey from the very first lead to successful cash collection. We're looking for a visionary leader who thrives on transforming complex processes into seamless, scalable solutions. You'll own … implement an AI-driven roadmap that automates GTM workflows, reducing manual intervention and identifying high-impact opportunities across sales, marketing, and customer success. Architect the Customer Journey: Map and optimize our end-to-end customer journey, eliminating bottlenecks and boosting conversion rates from lead generation to cash collection. Be the Business Owner of Our Tech More ❯

UI design, ideally across both consumer-facing and business-facing environments. We’re after someone who’s hands-on across the full design process—from user research and journey mapping to wireframes, prototypes, and high-fidelity designs. You should be confident designing for mobile, web, and app platforms, and comfortable working with tools like Figma or Sketch . More ❯

UI design, ideally across both consumer-facing and business-facing environments. We’re after someone who’s hands-on across the full design process—from user research and journey mapping to wireframes, prototypes, and high-fidelity designs. You should be confident designing for mobile, web, and app platforms, and comfortable working with tools like Figma or Sketch . More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring Strong background More ❯

researchers, and engineers, leading the charge in translating intricate business challenges into elegant, user-centred service designs. Your responsibilities will include conducting comprehensive research , creating service blueprints and journey maps , and developing prototypes to test and refine solutions. You'll also be expected to mentor more junior designers and champion service design best practices across the organisation. Experience More ❯

to market trends and business needs, with proficiency to address challenges and continuously offer new solutions. Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements. Knowledge of content management More ❯

Journey Transformation Analyst page is loaded Journey Transformation Analyst Apply locations Cannon Street, London time type Full time posted on Posted 5 Days Ago job requisition id R_14960 Job Title Journey Transformation Analyst Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who … in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the team As a Journey Transformation Analyst, you'll be working directly alongside the Head of T&O Journey Transformation as a small core team, playing a pivotal role in establishing our … exposure to both senior business stakeholders and technical teams as we diagnose user friction, design solutions, and guide their implementation across client and operational journeys. What you'll do Map and analyse end-to-end user journeys - Create detailed journey maps and current-state assessments for both client experiences and internal workflows, quantifying friction points through cost More ❯

are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps. You'll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development. Encourage innovative methods and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background More ❯

to gather user requirements and develop design concepts that align with both user and business goals. Lead the end-to-end design process, producing wireframes, prototypes, and user journey maps using Figma and other design tools. Conduct user research and usability testing to validate design decisions and improve overall user experience. Prepare comprehensive design specifications and documentation for … working in agile teams and collaborating closely with engineering during product delivery. Strong portfolio demonstrating user-centered design solutions and proficiency with tools like Figma. Experience with user journey mapping, storyboarding, and prototyping. Solid understanding of UX principles, usability testing, and design thinking methodologies. Excellent communication skills with the ability to effectively present design ideas to various stakeholders. More ❯

to gather user requirements and develop design concepts that align with both user and business goals. Lead the end-to-end design process, producing wireframes, prototypes, and user journey maps using Figma and other design tools. Conduct user research and usability testing to validate design decisions and improve overall user experience. Prepare comprehensive design specifications and documentation for … working in agile teams and collaborating closely with engineering during product delivery. Strong portfolio demonstrating user-centered design solutions and proficiency with tools like Figma. Experience with user journey mapping, storyboarding, and prototyping. Solid understanding of UX principles, usability testing, and design thinking methodologies. Excellent communication skills with the ability to effectively present design ideas to various stakeholders. More ❯

A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you’ll need to pass Baseline Personnel Security Standard More ❯

A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you’ll need to pass Baseline Personnel Security Standard More ❯

A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you'll need to pass Baseline Personnel Security Standard More ❯

A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you'll need to pass Baseline Personnel Security Standard More ❯

and measure effectiveness Determine which channels and content drive engagement and growth Integrate data from different marketing and product touchpoints to identify user behaviours Produce source-of-truth journey maps to enlighten colleagues' understanding Create tailored & recurring reports for stakeholders across marketing and product teams using platforms like Looker and SquaredUp Develop monitoring and workflows to ensure colleagues More ❯