take responsibility for a team of excellent engineers. Whilst reporting into the Head of Support you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes. Acting as a technical escalation point and ensuring the delivery of high-quality IT services to internal and … of going Staff KPI’s and goals. Implement strategies to enhance customer satisfaction and ensure timely and effective communication with clients. Incident and Problem Management: Oversee the resolution of incidents and problems, ensuring timely and effective responses. Analyse incident and problem trends to implement preventative measures. Documentation and KnowledgeManagement: Ensure comprehensive documentation of processes, procedures, and solutions. Work with our Infrastructure Management Team to continue to build their Knowledgebase systems and foster a culture within the team of documenting and quality note and resolution recoding. Technical: Act as an internal escalation for your support engineers more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. … You will also develop communication and resources content for email campaigns, our partner website and internal knowledgemanagement system using online platforms and software. This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and … You will write and edit copy including, e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledgemanagement resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver more »
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
TrueSpeed
keeping customers fully informed of actions taken Contribute to process improvements within the team and the wider business Share information with colleagues and update knowledgemanagement systems Shift pattern: Monday Saturday (Saturdays are worked on a rota basis with a day off in lieu) Benefits: Join our team … and written communication. Excellent listening skills to identify customer needs; empathetic towards diverse demographics. Flexible, deadline-oriented, eager to learn, and possesses strong time management skills with a positive, can-do attitude. If you have the passion for customer service and the skills we're looking for, wed love more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
AWE Plc
operates a 9-day working fortnight. Let us introduce the role AWE is currently recruiting for an Associate Information Specialist for the Information, Configuration & KnowledgeManagement group. This role is ideally suited to an individual with a strong Administration background ideally with some experience or knowledge of … items. Loan Renewals of registered items. Media uploads and burn requests. USB's Loans. Document Control (including destructions) Document Storage Document Retrieval Issuing and management of signature stamps Management of Metadata Following, Controlling and Managing of work instructions Provide general information services. Services in support of management … a process driven environment Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Knowledge of the IT sector An active DV Clearance You'll need to have the ability to work calmly and constructively in a priority changing more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Rowden
is setting a new standard in government technology provision: hyper-efficient engineering, better customer relationships, and rapid assimilation of commercial technology. As Rowden’s Knowledge and Information Manager, you will enable our team to do their best work. You will be responsible for ensuring our approach to knowledge and information management is efficient, intuitive and user centric. Your role will emphasise the design and usability of our systems, ensuring they meet the needs of end-users while maintaining robust data governance. By integrating, configuring and managing our tools effectively, you will enable information to flow seamlessly … on accurate and up to date information, you will play a key role in the success of the company. Key areas of responsibility As Knowledge and Information Manager at Rowden, you’ll be responsible for: Defining Rowden’s knowledgemanagement strategy, with a focus on user experience more »
our deep experience and proven approaches - all around the world. Duties and Responsibilities: The position is primarily focused on client ownership, project delivery, people management and development, utilisation and revenue management, project methodology and organisation, contract management, PM tools utilisation, technical and business management integration, communication … and behavior, task and time management, problem-solving behavior, commitment, analytical and structural thinking, result orientation/quality management, risk management, relationship/partner management, knowledgemanagement, driving value and business benefit, business development, and leadership skills and team management. Maintain and develop client … operational risks. Define and organise cloud project delivery approach based on company standards. Understand and manage complex contracts, applying change request processes. Utilise project management tools effectively, with full experience in Cloud ALM. Contribute to technical discussions and provide professional support. Demonstrate commitment to company strategy and vision, supporting more »
East Sussex, England, United Kingdom Hybrid / WFH Options
DataCareers
ll Be Doing: As the Head of Data Strategy, Design, and Control , you will: Develop the strategic framework for data governance, architecture, quality, and knowledge management. Lead the design and implementation of a future-proof data strategy, in collaboration with cross-functional teams, to enhance regulatory capabilities. Drive innovation … in data management, setting best practices for data quality, standardization, and linking across both internal and external stakeholders. Lead, mentor, and grow a team of data specialists, ensuring they have the tools and resources needed to thrive. Collaborate with both public and private sector partners to ensure seamless data … integration and interoperability. What We're Looking For: Extensive experience in leading enterprise data management strategies, including data architecture and quality. Expertise in enhancing data interoperability across systems and ensuring the accuracy and accessibility of data for secondary use. Proven leadership skills with the ability to mentor and develop more »
Dartford, Kent, South East, United Kingdom Hybrid / WFH Options
Intec Select
incoming technical support calls and emails. Troubleshoot and resolve customer issues with technical expertise and clarity. Deliver exceptional customer service across all interactions. Product & KnowledgeManagement: Maintain and update technical support materials, including FAQs and guides. Develop and implement team processes, training, and KPIs for continuous improvement. Collaborate … in seminars, exhibitions, and departmental initiatives as needed. Essential Skills & Experience: Minimum 3 years in a technical customer support role with leadership experience. Strong knowledge of DC circuitry, automotive electrics, and electronics. High level of computer literacy and experience in technical applications. NVQ Level 3 or equivalent with a more »
/ML and KnowledgeBase systems will shape the future of intelligent robots. In this critical role, you will focus on developing and maintaining advanced knowledgemanagement systems that enhance the reasoning capabilities of robots. Key Responsibilities: * Research and implement innovative approaches to develop knowledge base and memory … systems for robots, leveraging the latest research and technologies. * Design and maintain scalable systems for knowledgemanagement across Graph DB, Vector DB, NoSQL, and traditional database systems. * Tackle challenges related to information storage and retrieval to optimize our systems. * Contribute to the overall system architecture, ensuring robust cloud … Master's degree or higher in Computer Science, AI, or a related field. * Technical Expertise with RAG and LLM technologies and their applications in Knowledge Bases. * Proficient in Python, with experience in semantic search, and information retrieval techniques. * Knowledge of Transformers, RDF, LangChain, FAISS, Neo4J, VirtualHome, pgvector, or more »
West End, London, City of Westminster, United Kingdom Hybrid / WFH Options
Aatom Recruitment
further extension. Job Title: S&I Service Coordinator Location: London (Hybrid Working) Reports to: Service Manager, S&I Skills required Strong project and programme management skills with knowledge of core processes, tools, and techniques. Excellent written and verbal communication skills. Strong interpersonal skills, able to build relationships with … a highly motivated and self-starting S&I Service Coordinator to support the Strategy & Innovation (S&I) team in delivering key business planning, project management, and knowledgemanagement initiatives. Based in Victoria, London, with flexible hybrid working, you'll play a critical role in shaping the future … data publication and open data activities. Create and maintain detailed project and programme documentation to monitor progress, risks, and areas for improvement. Information and KnowledgeManagement: Manage development activities for the Council's "Intelligence Hub" in partnership with analytics stakeholders, supporting governance processes for key data products. Assist more »
Westminster, London, City of Westminster, United Kingdom Hybrid / WFH Options
Hatched Recruitment Group
a highly motivated and self-starting S&I Service Coordinator to support the Strategy & Innovation (S&I) team in delivering key business planning, project management, and knowledgemanagement initiatives. Based in Victoria, London, with flexible hybrid working, you'll play a critical role in shaping the future … data publication and open data activities. Create and maintain detailed project and programme documentation to monitor progress, risks, and areas for improvement. Information and KnowledgeManagement: Manage development activities for the Council's "Intelligence Hub" in partnership with analytics stakeholders, supporting governance processes for key data products. Assist … in maintaining and updating the Performance Management Hub, ensuring continuous improvement of the platform. Lead horizon scanning activities and support information capture processes for the S&I team. Supporting the "Urban Lab" Partnership more »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Develop
Writer - £350 a day - Fully remote The Technical Writer will be a member of the Digital Workplace team, dedicated to creating, maintaining, and enhancing knowledge assets including runbooks and process improvements. The Technical Writer plays a crucial role in managing and optimizing knowledge to improve service delivery and … customer support. Key Responsibilities: * Work closely with subject matter experts and stakeholders * Analyse and categorize knowledge assets to ensure accuracy, relevance, and quality. * Utilise knowledgemanagement tools and technologies, such as ServiceNow and confluence, to effectively capture and maintain Knowledge Articles. * Analyse data, and identify trends … regional alignment and global standards, along with best practices processes Qualifications: * Proven experience as a Technical Writer (ideally within Service desk or IT support) * Knowledge with management principles and best practices. * Proficiency in technologies, such as ServiceNow and confluence * Excellent written and verbal communication skills. * Strong analytical and more »