Derby, Derbyshire, Branston, United Kingdom Hybrid / WFH Options
Harvey Nash
support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, IncidentManagement, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incidentmanagement, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, majorincidentmanagement framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments more »
Kingston Upon Hull, East Riding of Yorkshire, United Kingdom
Principal IT
IT Sector/MSP Self-confidence to navigate complex and evolving technology delivered to our customers Experience of managing Continual Service Improvement Plans, Problem Management and MajorIncidentManagement Ability to build and maintain strong, cohesive working relationships with senior stakeholders. Strong sense of prioritisation and … internally with other teams to actively deliver a high level of service. Provide regular reporting, and service improvement plans. Manage any incidents that trigger MajorIncidentManagement process Package: Salary of between £40,000 to £45,000 Yearly Bonus of 5% How to Apply: If you are more »
Remote work, Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Jumar Solutions
with SuccessFactors (or other Tier 1 SaaS based platform) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and MajorIncidentManagement Skilled stakeholder manager with the ability to communicate more »
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the MajorIncidentManagement and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »
City of London, London, United Kingdom Hybrid / WFH Options
Tria
IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incidentmanagement (not only majorincidentmanagement) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Solos Consultants Ltd
incidents ensuring a quick resolution is achieved and accurate recording of activities is captured. Delivering excellent customer service they will on occasion support the MajorIncidentManagement process. The role will be well suited to candidates who like to stretch themselves across a wide range of tasks … skills. Ability to create, interpret and present data effectively. Sound level of technical WINTEL understanding. Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; Experience working in a secure environment Managing Modern Desktops - MD 101 Microsoft more »