Helpdesk Administrator
- Hiring Organisation
- Impellam
- Location
- Smethwick, West Midlands, United Kingdom
- Employment Type
- Full-Time
- Salary
- £13.85 per hour
from customer enquiry through to job completion and purchase order receipting. The post holder will provide excellent customer service, manage work orders through the Maximo CAFM system and ensure all tasks are completed within contractual SLAs. Key Responsibilities Receive and log customer requests and maintenance calls via telephone … proactively chase updates to ensure SLA compliance. Prioritise and allocate jobs appropriately to minimise SLA failures. Accurately interpret and record work orders within the Maximo CAFM system. Understand and apply the appropriate SLA to each service request. Provide professional customer service to internal and external customers. Assist with generating ...