AWS Business Analyst The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred More ❯
documentation perspective where necessary. Leverage business intelligence tools (Power BI, Tableau, Excel) to build and maintain CX dashboards and reporting pipelines. Use tools like Miro, Lucidchart, or Figma to create service design artifacts that bridge the gap between insights and action. Analysing customer service data (NPS, CSAT, call recordings, chat … understanding of customer journey mapping, service blueprinting, and design thinking. Knowledge of CX/UX principles and familiarity with tools like Figma, Adobe XD, Miro, Lucidchart. Design workflows, scripts, knowledge base content, and digital self-service tools (e.g. Live Chat) to optimise the customer support experience. Package Description Everyday our More ❯
Digital Designer Warrington £30,000 - £36,000 (DOE) On-Site 5 days a week Full time A fast-growing, premium meal-prep subscription brand supplying elite sports teams and health-conscious consumers is looking for a Digital Designer to elevate More ❯
