AI Engineer / Conversational AI Engineer (Agent Assist)
- Hiring Organisation
- ECS Resource Group Ltd
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £450 - £550/day Outside IR35
deliver Conversational AI/Agent Assist solutions using Cognigy AI Build conversational flows that support intent recognition, natural language understanding (NLU), and context-aware responses Integrate AI-driven Agent Assist with IVR and telephony platforms, enabling: Intelligent call routing Context capture and handover to live agents "Warm … driven solutions Required Skills & Experience Proven, hands-on experience delivering solutions using Cognigy AI Experience building Conversational AI, Virtual Agents, or Agent Assist capabilities Understanding of IVR routing concepts, including call flows, intents, and escalation paths Experience integrating AI with contact centre or telephony environments Comfortable working with ...