17 of 17 Remote Performance Improvement Jobs in England

experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and … a month-over-month improvement in customer experience scores. Build and maintain strategic partnerships with service providers, assuring delivery against agreed outcomes and contracted deliverables, and holding them accountable for performance, quality, and efficiency. Lead the development and implementation of the customer service strategy, including the customer contact strategy, channel offering, and ongoing development. Drive initiatives across the … Team Management & Operational Excellence: Manage the Knowledge Team, ensuring robust and up-to-date resources for both internal teams and customer self-serve options. Oversee the Quality Assurance and Performance Team, establishing rigorous quality standards, monitoring performance against contracted outcomes and KPIs, and driving continuous improvement. Lead the Implementation and Delivery Teams, ensuring the seamless embedding of new More ❯

experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. ? Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and … a month-over-month improvement in customer experience scores. ? Build and maintain strategic partnerships with service providers, assuring delivery against agreed outcomes and contracted deliverables, and holding them accountable for performance, quality, and efficiency. ? Lead the development and implementation of the customer service strategy, including the customer contact strategy, channel offering, and ongoing development. ? Drive initiatives across the … Team Management & Operational Excellence: ? Manage the Knowledge Team, ensuring robust and up-to-date resources for both internal teams and customer self-serve options. ? Oversee the Quality Assurance and Performance Team, establishing rigorous quality standards, monitoring performance against contracted outcomes and KPIs, and driving continuous improvement. ? Lead the Implementation and Delivery Teams, ensuring the seamless embedding of new More ❯

Member Performance Analyst Croydon with Hybrid Working £40,000 to £46,000 per annum plus Civil Service Pension Were the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, were ready to help. We do this by paying our members, by charging a levy and by … Our work has a real impact on peoples lives, so we strive to do it well, with integrity and their future in mind. We are looking for a Member Performance Analyst to join our Performance Improvement team and be responsible for providing analysis against the performance frameworks (KPI), goals, user needs and benefits) and supporting changes More ❯

Member Performance Analyst Croydon with Hybrid Working £40,000 to £46,000 per annum plus Civil Service Pension We’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we’re ready to help. We do this by paying our members, by charging a levy … work has a real impact on people’s lives, so we strive to do it well, with integrity and their future in mind. We are looking for a Member Performance Analyst to join our Performance Improvement team and be responsible for providing analysis against the performance frameworks (KPIs, goals, user needs and benefits) and supporting changes More ❯

Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight … support teams in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯

of Operational Reporting & Analytics will lead the strategic design, development, and delivery of operational reporting and analytics across operations. This role is critical in enabling data-driven decision-making, performance improvement, and regulatory compliance within the Hastings operations value chain. The postholder will work closely with senior leadership, data engineering, and the operational teams to ensure reporting capabilities … for operational reporting and analytics aligned with both operational and company goals Lead and inspire a team of reporting specialists and data professionals to deliver high-impact insights and performance metrics Partner with operational functions to identify performance drivers, opportunities, and risks through advanced analytics Drive continuous improvement in MI/BI reporting capabilities and data visualisation … outcomes Essential skills/experience: Proven experience in a senior reporting/analytics role within the insurance or financial services industry Strong background in operational reporting, KPI development, and performance tracking Advanced knowledge of BI tools (e.g., Power BI, Tableau) and data platforms (e.g., SQL Server, Snowflake) Excellent leadership, stakeholder management, and communication skills The interview process Our interview More ❯

environment then you're exactly the type of person who will succeed here. The Role We are seeking an Engineering Excellence Lead to own strategic initiatives that enhance the performance, productivity, and quality of our engineering organisation. This role reports directly to the Head of Engineering and partners closely with Engineering Managers and Product managers to ensure our technology … teams operate at the highest levels of effectiveness and agility. You will drive continuous improvement across engineering processes, tools, metrics, and delivery frameworks. With a team of 100+ talented engineers across multiple domains and geographies (mostly France and UK), you will be instrumental in scaling best practices, optimising execution, and fostering a culture of engineering excellence. Key Responsibilities: Strategic … Founder vision. Partner with the engineering leadership team to identify and close execution gaps, improve delivery timelines, and ensure quality standards. Operational Excellence: Define, track, and report key engineering performance metrics (velocity, quality, reliability, efficiency, impact). Implement frameworks for engineering execution (agile/lean practices, OKRs, release management). Drive adoption of standard development practices across teams (code More ❯

environment then you're exactly the type of person who will succeed here. The Role We are seeking an Engineering Operations Manager to own strategic initiatives that enhance the performance, productivity, and quality of our engineering organisation. This role reports directly to the Head of Engineering and partners closely with Engineering Managers and Product managers to ensure our technology … teams operate at the highest levels of effectiveness and agility. You will drive continuous improvement across engineering processes, tools, metrics, and delivery frameworks. With a team of 100+ talented engineers across multiple domains and geographies (mostly France and UK), you will be instrumental in scaling best practices, optimising execution, and fostering a culture of engineering excellence. Key Responsibilities: Strategic … Founder vision. Partner with the engineering leadership team to identify and close execution gaps, improve delivery timelines, and ensure quality standards. Operational Excellence: Define, track, and report key engineering performance metrics (velocity, quality, reliability, efficiency, impact). Implement frameworks for engineering execution (agile/lean practices, OKRs, release management). Drive adoption of standard development practices across teams (code More ❯

institutions across all sectors. You will deliver services ranging across; quantitative and qualitative commercial due diligence, market, value creation and M&A strategy (as well as support with: assessments, performance improvement evaluations, operational due diligence, value creation planning, synergy development and implementation of value creation plans across the digital and non-digital functions). By developing deep sector … Financial Advisory, Risk Advisory and the broader Deloitte network, to provide our clients with a holistic due diligence and strategy service with a coherent overview of the business operations, performance gaps and the potential for rapid improvement and value creation Managing, mentoring and developing diverse teams within an inclusive team culture where people are recognised for their contribution More ❯

direct and agency-through out the EMEA region. You will be responsible for developing and executing sales strategies that drive pipeline growth and revenue, while fostering a culture of performance and operational excellence. You will lead a team of Sales Directors and Sales Development Representatives, providing strategic direction, hands-on support, and coaching to help them engage new prospects … include sales across the EMEA region as well as partnering with our US team on specific global pursuits. Key Responsibilities: Manage, coach and drive your sales team to peak performance achieving your pipeline and revenue sales goals Be client facing and hands on, attending sales meetings and building relationships with key client decisions makers to support your direct reports … and externally, attending industry events and keeping up with the latest industry news and trends Develop, coach and mentor your direct reports.Support employees through internal talent management programs and performance reviews Requirements: 5+ years experience in digital experience sales role, selling complex technical products and managing long sales cycles 2+ years experience in a sales leader role Strong knowledge More ❯

Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯

Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯

Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯

+ Excellent Benefits Location: Warrington (3 days office/2 days home) Job Type: Full-Time, Permanent Are you a technical SEO specialist with a passion for driving website performance and visibility? Do you thrive on leading digital optimisation across web platforms? If you're looking for your next career step in a high-impact role, this could be … to join a leading national energy solutions business, based at their Warrington HQ. You'll play a pivotal role in shaping and executing SEO strategy, improving front-end web performance, and ensuring our digital platforms deliver outstanding results. Key Responsibilities Lead technical SEO strategy including crawlability, indexation, Core Web Vitals and structured data. Manage day-to-day website activity … using CMS platform s such as WordPress and Magento. Collaborate with developers and external agencies to implement SEO improvements. Monitor and optimise site performance through analysis, insight, and action . Champion SEO best practices across all digital projects. Support marketing campaigns through SEO-led content optimisation and implementation. Deliver regular SEO reporting and continuous performance improvement plans. More ❯

s our current choice for scheduling the workloads. The platform you will be building provides all the primitives to run all untrusted code from our customers: even a 1% performance improvement has massive repercussions across the board. Working collaboratively with cross-team and cross-functional stakeholders, you will participate in the conception and implementation of new platform features. … Machines, Linux, and like digging deep to know how these things work under the hood ( tcpdump , strace and iptables are your best friends). You design systems that improve performance or increase reliability. Or both! You have built and operated distributed systems at scale. You have experience with schedulers and orchestrators for managing containers and non-containerized applications such More ❯

and cost optimisation. The role will lead the commercial and procurement strategy for a pioneering digital twin initiative across multiple treatment sites, enabling data-driven decision-making and environmental performance improvement. Key Responsibilities: Develop and implement commercial strategy for the delivery of digital twins across 30+ water treatment sites. Lead early-stage planning and procurement for a 12-month More ❯

and cost optimisation. The role will lead the commercial and procurement strategy for a pioneering digital twin initiative across multiple treatment sites, enabling data-driven decision-making and environmental performance improvement. Key Responsibilities: Develop and implement commercial strategy for the delivery of digital twins across 30+ water treatment sites. Lead early-stage planning and procurement for a 12-month More ❯