1 to 25 of 35 Remote/Hybrid Problem Management Jobs in England

migration/implementation of Freshservice Lead service onboarding and operational readiness activities Build, refine, and document support models Ensure effective incident and major incident management Drive problem management and service improvement Oversee request fulfilment processes Support change management governance Maintain oversight of CMDB/asset management Lead knowledge management, including knowledge transfer and documentation Ensure ITSM processes are embedded and aligned to ITIL standards We are specifically looking for candidates with: Proven experience implementing, migrating to, or transforming ITSM services onto Freshservice Experience supporting ServiceNow to Freshservice migrations highly desirable Strong Service Delivery Management ...

Problem Manager/Problem Analysis/Problem Coordinator Wakefield area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager/Problem Analysis/Problem Coordinator … will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment ...

Problem Manager/Problem Analysis/Problem Coordinator Wakefield area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager/Problem Analysis/Problem Coordinator … will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment ...

countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship … supporting critical trading applications. Shape the future of our production services through strategic leadership and hands‐on technical expertise. You will be responsible for management and development of a high‐performing team in our London location while providing regional leadership and oversight, governance, and the execution of running ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

Role : Specialist Engineer Location Sheffield UK Type : Hybrid 3-days in a week Job Description: Primary skill Automation Engineer Service Lifecycle Management Oversee the design implementation operation and improvement of IT services Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs Service Strategy … customer satisfaction Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future ...

ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term … operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party and vendor operational performance. Stakeholder Management Primary ops interface for: Product Owners Delivery Managers Architecture & Security Business and Senior Leadership Provide clear, data-driven service reporting (availability, incidents, risks, improvements ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

Company: Albany Beck Location: London (Hybrid) About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities … engineering practices Develop and embed operational resilience and service reliability measurement frameworks Design requirements-based architecture for observability and reliability tooling Improve incident, problem, and outage management maturity across technology teams Partner with infrastructure, platform, and application support teams to embed SRE principles Drive transition from reactive operational ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … line support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring ...

performance, identify improvement opportunities, and support the delivery of reliable, high‐quality IT services. You will support the Service Delivery Manager with service performance management, including KPIs, service reviews and benefits tracking, while managing service improvement activity. The role involves analysing support data and customer insight to identify trends … contributing to problem management, supporting business and IT analysis, and assisting during major incidents and post‐incident reviews. As a Service Delivery Consultant, you'll have the opportunity to make a real difference in how IT services work for customers. You'll work closely with the Service Delivery ...

Prem Infrastructure Team, providing expert troubleshooting, solution implementation, and performance optimisation across server, storage, and virtualisation layers. Daily duties include performance monitoring, patch management, capacity planning, image deployment, system builds, BAU operational support, and proactive identification of risks and service improvements. Alongside BAU tasks, you will work extensively … cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise Server ...

looking for a Senior Application & Data Engineer to join their internal technology team. You will be supporting the design, delivery, and ongoing management of business-critical applications and reporting solutions across Microsoft Azure and the Power Platform ecosystem. The role is Hybrid and you will be required onsite … suppliers, and senior stakeholders to ensure successful delivery Provide technical leadership across application, reporting, and data services Follow ITIL processes for incidents, changes, and problem management Required Experience Strong background within Financial Services, Investment Management, or similar regulated environments Proven experience delivering modern application and reporting solutions ...

system and face to face so getting to the heart of a customers' problems and resolving within SLA's & OLA's Knowledge of Incident & Problem Management and Request Fulfilment Experience of project work, replacing and imaging high volumes of devices Working in a technical team where … Cisco VPN, RDP, Azure, MFA) Microsoft Intune and Outlook Apps for Android and iOS Hardware support (BIOS, drivers, imaging machines, replacing hardware, etc) Asset management systems, keeping records accurate and up to date ITSM systems containing workflows and processes ...

system and face to face so getting to the heart of a customers' problems and resolving within SLA's & OLA's Knowledge of Incident & Problem Management and Request Fulfilment Experience of project work, replacing and imaging high volumes of devices Working in a technical team where … Cisco VPN, RDP, Azure, MFA) Microsoft Intune and Outlook Apps for Android and iOS Hardware support (BIOS, drivers, imaging machines, replacing hardware, etc) Asset management systems, keeping records accurate and up to date ITSM systems containing workflows and processes ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes line management responsibilities, supporting and developing … customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance ...

escalation point for technical issues that cannot be resolved by 1st Line support Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects Supporting and maintaining customer IT infrastructure, including regular patching and software updates Following robust change control processes and producing clear, accurate documentation … Active Directory environments A good general understanding of IT security best practice Desirable experience: Microsoft Endpoint Manager (SCCM), task sequences, application packaging, and device management Public sector or large enterprise environments (5,000+ users) Microsoft Windows Server technologies AD, Group Policy, DNS, DHCP, RDS Exchange Online and broader Microsoft ...

Nutanix AHV Nutanix Prism Strong Linux or Windows Server experience Large-scale virtual machine environments Infrastructure troubleshooting Production support environments Incident/Change/Problem Management On-call support experience What You'll Work With Nutanix clusters AHV virtualisation Prism management tools Linux and Windows server estates ...

endpoint security, and network access controls Handle cyber security incidents and support incident response and recovery activities Perform root cause analysis and work with problem management teams Plan, test, and implement changes following strict change control processes Support OT security projects and ensure compliance with regulatory standards (NISD …/27002, IEC 62443 SCADA systems (electricity or utilities environment preferred) Purdue Model understanding Secure VPN technologies (IPSec) Scripting: PowerShell/Python PKI & certificate management Knowledge of communication technologies (Fibre, Satellite, Mobile, etc.) Qualifications & Certifications Relevant degree or equivalent experience Certifications (preferred): NSE, CCNA, CCNP, CCIE or similar Must ...

contribute to BAU support tasks and also to support strategic initiatives. Attend monthly service reviews with customers and represent the team professionally. Participate in problem management Root Cause Analysis (RCA) investigations and represent changes at Change Approval Board (CAB) meetings as necessary. Perform on-call support as part … development for both self and team. Desirable skills and behaviours: ITIL Foundation certification (Version 3+). Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence. Previous experience of Mainframe Transformation or Migration projects would be advantageous. Knowledge of UK Rail or other Transport sector ...

clients and deploying IT solutions Collaborate with 3rd Line Engineers on more complex technical challenges Communicate clearly with customers and internal stakeholders Contribute to problem management and continual service improvement initiatives You’ll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality ...

experience) Nutanix AHV Nutanix Prism Large-scale virtual machine estates Linux (RHEL or equivalent) Troubleshooting across compute, storage and virtualisation Incident/change/problem management processes Production support in a 24x7 or on-call environment What You'll Work With Nutanix Prism Central/Prism Element … Youll be supporting critical hosted environments where uptime, resilience and performance are visible and valued. Theres also plenty to improve, from standardisation and lifecycle management through to automation and reducing operational risk. If you like meaningful infrastructure work rather than just ticket queues, this is a strong option. Employee ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...