Service Desk Analyst
- Hiring Organisation
- Ordnance Survey
- Location
- Southampton, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,463 - £29,707 per annum
volume of requests, assessing and prioritising incidents effectively, and resolving issues at first and second-line level wherever possible. Strong technical aptitude and problem-solving skills are essential, alongside a genuine passion for customer service. The primary focus of the role is to deliver an excellent customer experience … underpinned by: Strong troubleshooting and analytical problem-solving skills Effective teamwork and collaboration with Service Desk colleagues A commitment to knowledge sharing and continuous improvement What we're looking for The candidate for the position of Service Desk Analyst must meet the following essential criteria: Providing first-line ...