efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need … least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment Excellent organisational and communication skills, capable of collaborating across teams ...