10 of 10 Remote Senior Service Desk Analyst Jobs in England

Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services within the organisation. Key Responsibilities: Technical Support Provide advanced technical support for a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot … and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing More ❯

employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems … a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes … and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support More ❯

Job Summary: Senior Service Desk Analyst – Epsom/Hybrid Bring your expertise. Make your impact. Grow with us. Are you ready to take the next step in your IT support career? We’re looking for a passionate, proactive, and technically skilled Senior Service Desk Analyst to join our team in Epsom (with … hybrid working options). This is more than just a support role — it’s an opportunity to be part of a team that’s redefining how exceptional IT service is delivered. You’ll handle a mix of 1st and 2nd line queries, contribute to team leadership, and help drive continuous improvement across our Service Desk. Job Description: What … You'll Be Doing Be the trusted point of contact for customers via phone, email, and self-service portal Provide 1st and 2nd line support, resolve escalations, and help drive timely issue resolution Perform root cause analysis and raise enhancement requests to improve customer experience Execute server maintenance, SaaS deployments, and upgrades. Support TechOps projects (e.g., Disaster Recovery, SQL More ❯

Location: Job Category: Other - EU work permit required: Yes Job Reference: a075787ef707 Job Views: 13 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Job Description Purpose of the role The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. The role involves leveraging operational knowledge … skills, maintain quality, and enhance customer experience. It includes managing complex IT tickets, supporting escalations, and acting as a progression pathway for technical or managerial careers. As ambassadors of service, we are Wavenet’s first contact with customers, partners, and suppliers. The role emphasizes delivering a best-in-class experience and continuous improvement for customers. What you will be … time fix initiatives and data management improvements. Contributing to the departmental knowledge base. Performing other duties as appropriate. Qualifications What you need to have done already Experience in a Service Desk role with a desire to progress. Proven ability to meet SLAs and targets. Understanding of ITIL processes for Incident & Problem Management. Experience coaching and mentoring team members. More ❯

Join to apply for the Senior Service Desk Analyst role at Wavenet 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Wavenet Get AI-powered advice on this job and more exclusive features. Company Description Wavenet is a managed services provider … confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Purpose of the role The … Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain commitments to consistency, quality and performance across More ❯

Social network you want to login/join with: The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst … striving to maintain commitments to consistency, quality and performance across all team members. The role looks to Identify service Improvements that aid team members in working productively and increasing their skillsets, whilst showing betterment to the experience customers receive. Supporting functional escalations, matters of dissatisfaction and complaint, Senior Service Analysts utilise their more Intricate knowledge and experience … of products, service, and the function members to drive service improvements as well as taking on the effective management of more complex IT tickets. This role acts as a progression for those seeking more technical capabilities or opportunities to pursue a management career path As ambassadors of service, we are Wavenet’s first line of communication and More ❯

confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on our promise to make their business brilliant. Job Description Join Wavenet as a Senior Service Desk Analyst – Based in Sevenoaks Are you ready to take the next step in your IT support career? We’re looking for a Senior Service Desk Analyst to join our dynamic Service Desk team in Sevenoaks . This role plays a key part in driving both the performance of … the team and the quality of service we deliver to our customers. You’ll be at the forefront of handling complex technical issues, supporting junior analysts, and shaping service improvements – all while acting as a key liaison between technical performance and leadership direction. What You’ll Be Doing: Coordinating and assigning workload across the team, aligning tasks with More ❯

Join to apply for the Senior Service Desk Analyst role at Crown Commercial Service 2 days ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Crown Commercial Service Crown Commercial Service provided pay range This range is provided by Crown … Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Crown Commercial Service Resourcing Lead at Crown Commercial Service Job Title: Senior Service Desk Analyst Band: 3 Location: Liverpool/Newport/Norwich/Birmingham Terms: Permanent … the role for you! Job Summary CCS is looking for an individual to help us deliver best in class, highly available Digital Services, ensuring that our Software As A Service (SAAS) services and internally developed applications and services remain available and responsive to our customer needs. You will act as the ongoing interface between the Service Desk More ❯

We have partnered with one of the biggest UK tech companies in their search for a Senior Service Desk Analyst near Leicester. This role offers a fast track to management, with direct communication with key stakeholders. The ideal candidate will possess strong critical thinking skills to identify system problems and improve processes. Role Requirements DHCP, DNS … from home. 37.5 hours per week. Apply Now! If you're seeking the next step in your career and have the relevant skills, don't hesitate to apply immediately. Senior Service Desk Analyst - Windows Server, Office, Active Directory, Networking - Leicester Oscar Associates (UK) Limited acts as an Employment Agency for this vacancy. For more information about More ❯

This is your chance to join a truly iconic Midland’s retail group. Due to ongoing company expansion, we now have an opportunity for a Service Desk Analyst (2nd Line) to join my client's team. We are looking for a motivated and ambitious individual who is able to prioritise multiple tasks and deadlines. Reporting into Senior IT Management, the Second Line Service Desk Analyst will deliver IT support through various channels to colleagues across the group, addressing incidents, problems, and service requests, primarily those escalated from First Line support, whilst maintaining an exceptional standard of customer service. RESPONSIBILITIES Provide Second-level IT support by resolving technical queries related to incidents, problems … service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment. Serve as an escalation point and technical support for first-line colleagues, managing tickets and ensuring their resolution is within the agreed service level agreements. Manage Service Level Agreements and targets. Collaborate with More ❯