Senior Service Desk Analyst Jobs in England

Senior Service Desk Analyst
UK > England

The median Senior Service Desk Analyst salary in England is £41,000 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 675 825 890
Rank change year-on-year +150 +65 +215
Permanent jobs requiring a Senior Service Desk Analyst 16 18 24
As % of all permanent jobs advertised in England 0.033% 0.021% 0.027%
As % of the Job Titles category 0.036% 0.022% 0.030%
Number of salaries quoted 16 17 14
10th Percentile £31,555 £33,400 £24,777
25th Percentile £32,110 £39,268 £26,750
Median annual salary (50th Percentile) £41,000 £40,313 £31,250
Median % change year-on-year +1.70% +29.00% +9.65%
75th Percentile £53,750 £43,750 £37,618
90th Percentile - £50,500 £49,400
UK median annual salary £41,000 £40,313 £31,250
% change year-on-year +1.70% +29.00% +9.65%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 44,665 81,175 81,176
% of permanent jobs with a recognized job title 90.78% 94.55% 91.50%
Number of salaries quoted 24,293 60,496 51,517
10th Percentile £30,000 £28,500 £32,500
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £57,000 £53,500 £60,800
Median % change year-on-year +6.54% -12.01% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,519 £100,000
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

Senior Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Senior Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Senior Service Desk Analyst in England

Senior Service Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Senior Service Desk Analyst in England.

Salary trend for Senior Service Desk Analyst in England

Senior Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Senior Service Desk Analyst in England over the 6 months to 16 May 2025.

Salary histogram for Senior Service Desk Analyst in England

Senior Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Service Desk Analyst within the England region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +108 8 £52,500 +14.75% 2
North of England +53 3 £33,715 +7.03%
North West - 3 £33,715 -
Midlands +58 2 £33,500 -16.90% 2
East of England - 2 £31,000 - 1
East Midlands - 2 £33,500 - 2
South West +108 1 £34,500 -1.43%
Senior Service Desk Analyst
UK

Senior Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 16 May 2025, Senior Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Senior Service Desk Analyst in the job title.

1 15 (93.75%) Microsoft
2 14 (87.50%) ITIL
3 12 (75.00%) Microsoft 365
4 11 (68.75%) Active Directory
5 9 (56.25%) Problem-Solving
6 8 (50.00%) Microsoft Intune
6 8 (50.00%) Windows
6 8 (50.00%) Microsoft Exchange
7 7 (43.75%) Microsoft Office
7 7 (43.75%) Azure
7 7 (43.75%) Social Skills
8 6 (37.50%) Customer Service
8 6 (37.50%) Problem Management
8 6 (37.50%) Cisco
8 6 (37.50%) Change Management
8 6 (37.50%) ITSM
9 5 (31.25%) Service Delivery
9 5 (31.25%) VMware
9 5 (31.25%) Continuous Improvement
9 5 (31.25%) ServiceNow
9 5 (31.25%) Meraki
10 4 (25.00%) VMware Infrastructure
10 4 (25.00%) HP
11 3 (18.75%) Apple
11 3 (18.75%) SharePoint
11 3 (18.75%) Microsoft PowerPoint
11 3 (18.75%) Service Management
11 3 (18.75%) Degree
11 3 (18.75%) ITIL Foundation Certificate
11 3 (18.75%) Process Improvement

Senior Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (50.00%) Microsoft Exchange
2 3 (18.75%) SharePoint
Applications
1 7 (43.75%) Microsoft Office
2 3 (18.75%) Microsoft PowerPoint
Cloud Services
1 12 (75.00%) Microsoft 365
2 7 (43.75%) Azure
3 3 (18.75%) OneDrive
Communications & Networking
1 3 (18.75%) WebEx
2 2 (12.50%) DNS
2 2 (12.50%) TCP/IP
2 2 (12.50%) VPN
3 1 (6.25%) DHCP
3 1 (6.25%) Firewall
Development Applications
1 1 (6.25%) JIRA
General
1 7 (43.75%) Social Skills
2 1 (6.25%) Analytical Skills
2 1 (6.25%) Law
Miscellaneous
1 3 (18.75%) Self-Motivation
2 1 (6.25%) Onboarding
Operating Systems
1 8 (50.00%) Windows
2 3 (18.75%) Windows 10
3 2 (12.50%) Windows Server
4 1 (6.25%) Android
4 1 (6.25%) Apple iOS
Processes & Methodologies
1 14 (87.50%) ITIL
2 9 (56.25%) Problem-Solving
3 6 (37.50%) Change Management
3 6 (37.50%) Customer Service
3 6 (37.50%) ITSM
3 6 (37.50%) Problem Management
4 5 (31.25%) Continuous Improvement
4 5 (31.25%) Service Delivery
5 3 (18.75%) Customer Experience
5 3 (18.75%) Process Improvement
5 3 (18.75%) Service Management
6 2 (12.50%) Mentoring
6 2 (12.50%) Stakeholder Management
7 1 (6.25%) Agile
7 1 (6.25%) Incident Management
7 1 (6.25%) Network Virtualisation
7 1 (6.25%) Performance Management
7 1 (6.25%) Proactive Monitoring
7 1 (6.25%) Technical Leadership
Qualifications
1 3 (18.75%) Degree
1 3 (18.75%) ITIL Foundation Certificate
1 3 (18.75%) MOS
2 1 (6.25%) A+ Certification
2 1 (6.25%) CompTIA Security+
2 1 (6.25%) MCSA
2 1 (6.25%) Microsoft Certification
System Software
1 11 (68.75%) Active Directory
2 4 (25.00%) VMware Infrastructure
Systems Management
1 8 (50.00%) Microsoft Intune
Vendors
1 15 (93.75%) Microsoft
2 6 (37.50%) Cisco
3 5 (31.25%) Meraki
3 5 (31.25%) ServiceNow
3 5 (31.25%) VMware
4 4 (25.00%) HP
5 3 (18.75%) Apple
6 2 (12.50%) Citrix
7 1 (6.25%) Dell
7 1 (6.25%) Sophos