2 of 2 Remote Senior Support Manager Jobs in England

Company description: Senior Support Manager Location: Waterlooville Role Type:Full-Time, Permanent This role is responsible for leading and managing the Customer Support teams for Swan and The EPOS Bureau to deliver a world-class support service to the customers, and ensuring a strong, fit … for purpose and effective customer support capability. Accountable for overseeing all levels of support teams and ensuring customer satisfaction is meet at all times. Job description: What Youll Be Doing: Manage and support the Customer Support Managers to support their teams Manage KPIs and ensure … that SLAs are met across all the support function. Coach and mentor the Customer Support Managers, providing them with the tools they require to carry out their daily roles Carry out performance management and regular one to ones for the Customer Support Managers, identifying areas of growth More ❯

human service giving them an experience so good that they trust Bionic to sort all their business needs for them. The role As the Senior Business Operations Manager within our Business Excellence team, you'll be responsible for the oversight of the workforce planning, intelligent operations, and training … centre/sales environment Good understanding of workforce planning Good understanding of contact centre technologies including AI Proven management experience leading a multi-functional support team Proven stakeholder management Proven project management skills Familiarity with learning management tools Expert skills in power point and course creation Analytical skills Desirable … voice to digital sales/service channels The interview process Initial conversation with the Talent Acquisition Lead First stage, Teams interview with the Hiring Manager Second stage, in-person task based interview with the Hiring Manager and a wider team member Final stage interview with Exec member About More ❯