develop, and maintain advanced automation scripts and workflows (PowerShell, Python, or similar) to reduce manual effort and improve service metrics.Infrastructure Collaboration: Partner with network, systems, and security teams to support local IT infrastructure, site onboarding, and operational readiness for new technologies.Field Engineering Excellence: Lead field support operations for your … site, including workstation provisioning, network connectivity, A/V systems, and executive-level support.Process & Documentation: Author and maintain advanced knowledge base articles, support runbooks, and team SOPs that promote global consistency and knowledge sharing.Continuous Improvement: Analyze Service Desk trends, identify service gaps, and propose technical or procedural improvements ...