1 to 25 of 27 Service Catalogue Jobs in England

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties for … services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen, free more »

that improves infrastructure resilience, security, and cost optimisation Supporting your team in dealing with operational issues such as availability, performance, and scalability Influencing Service Level Objectives, Non-Functional Requirements, and infrastructure requirements Highlighting deviations from technology standards to the TDA (Technical Design … Authority) Ensuring that the Service Level Objectives in your area are met Helping to develop and promote the SRE service catalogue Ensuring the best security practices are followed Supporting and developing junior members of the team Capturing the SLIs and mapping them to the appropriate more »

processes, business models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service … based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed early if receive lots … service deliverables regarding all levels of service management related to the ICT support service. Responsible for both the ICT Services Catalogue and Configuration Management Database (CMDB)/Service Desk tool. The post holder will be focused on understanding customer needs and will build more »

cloud technologies too. You will: Implement tools and processes for efficient and effective operational management of the environment Define and implement service catalogue whilst ensuring workload is kept within defined parameters Produce clear supporting documentation to enable off-shore to provide first and second-line of support … eliminate issues through automation opportunities and sustainable long-term fixes Partner with SRE team to identify areas for continuous improvement, automation and self-service Your experience: Current and previous versions of Microsoft SQL Server experience. Scripting and programming languages such as PowerShell or Python Experienced in Database Installation more »

to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Oracle … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a Service Catalogue for Oracle Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »

alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a Service Catalogue for SaaS Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »

Service Designer (Must be eligible for SC) Service Designer role is more focused on the service to be offered, the service offering that will be made available to the end user via the service catalogue. The emphasis on this role … client requirements in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided. You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control … in workflow mapping, process modelling and process design in the back office service delivery space, with experience of configuring ITSM tools to catalogue, publish and fulfil service offerings. more »

role of owner for one or more P3M services for the organisation Lead on the development and socialisation of the PMO service catalogue for the Business Unit Support the wider team in a mentoring capacity Undertake such other reasonable duties, commensurate with the job holder’s experience … within a busy PMO or Project Delivery environment Experience mentoring other team members Working knowledge of Microsoft Power Platform applications to support PMO service enhancement Preferably an appropriate P3M qualification (P3O, APM, MoP, MSP, Prince2 etc.). more »

work with the team to redesign and refactor services into the Azure cloud as well as implement new technologies to the service catalogue, such as Intune and Azure firewall. Initially you’ll be working with the UK’s most experienced cloud migration teams and your thoughts and more »

Infrastructure as Code & DevSecOps - Advisory Consultant Dell Technologies customers rely on our products and services to drive human progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. … will: Drive the adoption of Red Hat Technologies, leveraging expertise in Red Hat products, DevSecOps, and Infrastructure as Code (IaC) to simplify IT service in regulated areas, including running customer workshops, identifying risks and come-up with mitigations Work with pre-sales and delivery to enhance IaC platforms … commitment to Test-Driven Development (TDD). Specialization in declarative code writing using Ansible within an IaC framework, understanding of state management and service discovery, and proficiency in integrating Service Catalogues (e.g., ServiceNow) for enhanced IT service delivery. Desirable Requirements Consulting experience Bachelor's more »

have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain. Configure/Customize ServiceNow including Workflows using Flow Designer, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc. Custom applications development. Need to be Hands-on in ServiceNow, proactive and have … a sense of ownership. Utilize extensive expertise in Service Management tools to enhance and optimize ServiceNow implementations. Collaborate with stakeholders to gather and analyse business requirements, translating them into effective ServiceNow solutions. Requirements Bachelor’s degree in computer science, Information Technology, or related field. Strong analytical and problem … capabilities and modules. Proficient in ServiceNow scripting (JavaScript, Glide). Experience with ServiceNow integration methodologies. Hands on experience in TSOM, TSM and IT Service Management (ITSM) processes. Certifications: CIS- certification is mandatory. Additional ServiceNow certifications are a plus. Note: Candidate should be willing to learn new modules in more »

Head of Reporting and Service Optimization One of the largest financial groups in the world is looking for a Head of Technology Reporting and Service Optimization to join a team, part of IT Planning, Reporting, and Administration. You'll manage technology service costs, optimize … services, and support strategic decision-making across EMEA Technology. Key Responsibilities: Maintain the Technology Service Catalogue. Explain technology costs to business functions. Manage the Reporting and Service Optimization team. Standardize and deliver EMEA Technology reports. Ensure accurate performance metrics (KPIs, SLAs). Qualifications: Experience in IT more »

manage infrastructure as code, ensuring consistency and efficiency in deployment processes. Implement and manage hosting and orchestration solutions using Docker, Fargate, Service Catalogue, Service Manager, AWS S3, MKS, Docker, Kubernetes, AWS Autoscaling Groups (ASG), EC2 instances, and ELB (Elastic Load Balancer). Utilize Consul for more »

Join a winning team Wavex Technology is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around Microsoft cloud (Azure), support, IT security and IT transformation. We design, deliver and manage IT solutions to … the CRM, and day to day account management. About you You have a proven track record of success in a client-facing IT service or IT sales role, with the appetite and ambition to develop into a senior account manager. You’ll also need demonstrable experience working to … towards a target – account plans, on-going management. · ITIL - Familiar with the ITIL framework principals (Incident/Problem/Change Management, Service Catalogue, Continuous Improvement) · Multitask/Organisation - Experience of dealing with several different activities and clients in parallel with appropriate prioritisation. And a strong desire to more »

wide range of tools and techniques to deliver value to stakeholders. We aim to: Help the Trust commission solutions to our service catalogue that meet our Customer's needs, are compliant and offer value for money Help service developments and projects perform better by eliciting … the Business Analysis role is to clearly elicit, define and document stakeholder requirements, alongside all members of the organisation and co- production with Service Users and Carers. Analyse, evaluate, and document business processes; identifying alternative solutions including including assessment of process feasibility and articulation of process requirements. Analyse … able to seek advice/support accordingly Desirable Understanding of mental health and/or learning disability issues and services Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

SOC metrics are in line with Legal & General’s risk appetite Acting as the primary interface between Legal and General and the SOC service providers and ensuring they meet contractually defined Service Level Agreements; by monitoring process adherence and identifying continuous improvement activities needed to achieve … industry activity and methodology, to help ensure Legal & General’s key assets are protected Regularly reviewing, revising and re-defining SOC service catalogue and the associated technologies, processes, talent (people) and data requirements to ensure it meets the continually evolving threat and business landscapes Managing, motivating and …/16-8) You'll also have experience in leading security operational meetings with key internal and external stakeholders and managing relationship with service providers Any Information Security and/or Information Technology industry certifications (CISSP, CISM or equivalent) would be a huge plus Additional Information When you more »

IAM and Security then this could be the ideal next move for you! What you’ll be doing Maintaining the IAM Service Catalogue as presented to our diverse user base, ensuring workflow is consistent and all approvals are managed in a way that meets rigorous audit standards … delivering automated access provisioning and integrating with other core IAM products such as IdentityNow Qualifications What we’re looking for Experience of developing ServiceNow Catalogue items, including workflows and approvals. Experience of REST API’s and JSON Someone that isn’t afraid to ask questions if they are unsure more »

using AWS products and services. * Knowledge of the Well-Architected framework. * AWS Landing Zone Accelerator. * Custom Amazon Machine Images. * CloudFormation, Terraform and AWS Service Catalogue. * GitHub Actions and Typescript. SFIA skills * Data Management (DATM) - Level 5 * Software Design (SWDN) - Level 5 * Programming/Software Development (PROG) - Level more »

About the team : We work in small autonomous teams, grouped under common domains owning the full lifecycle of some microservices in Tide’s service catalogue. Our engineers self-organise, gather together to discuss technical challenges, and set their own guidelines in the different Communities of Practice regardless … of where they currently stand in our Growth Framework About the role You will be working on designing, creating and running the rich product catalogue of our Cards area. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. To make this more »

site. ServiceNow Specialist responsibilities As part of the implementation project team, build and deliver solutions Completion of enhancement/new functionality requests Build Service Catalog items & workflows As requested, lead aspects (e.g. demos/training/solutions) of the overall development to deliver successful outcomes for the customer. … of maintaining and developing ServiceNow ITSM ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of ITIL Familiar with Agile/Waterfall Excellent written & verbal communication skills Desirable; ServiceNow certification Experience of other more »

IT Service Manager - Inside IR35 Contracting Authority : MOD Contract Term : 12 Months, Location : Remote, Occasional workshops/meetings, Corsham Note: SC Clearance is an essential requirement for this role, (as a minimum you will need to eligible for SC) Ideally Security Cleared to SC Level as a Senior … IT Service Manager, you will be responsible for implementing the vision and strategy for service management. Supporting the IT service management lead in Foundry this role will be ensuring service management processes are captured and matured to align with the DD Service … availability and performance. ensure that all service and support functions remain responsive to customer needs. ensure that the service catalogue and wider IT service operations knowledge library are maintained. ensure that adequate reporting and service standards are met for your more »

Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients … formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the … well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared more »

appoint an Information Security Officer to join the Business Design and Assurance (BDA) Department where you will embrace the concept of collaboration, driving service excellence and continuous service improvement. As Information Security Officer you will lead the Information Security team ensuring the delivery of high quality … with the Information Management Lead and in partnership with service users you will contribute to the design of the service catalogue and associated key performance indicators (KPIs) to inform ongoing performance measurement and improvement of service delivery. As such we are looking for … up-to-date knowledge of current and impending national changes and proposing any changes required to policies and procedures. Promote the service catalogue, associated tools, and SLAs, ensuring they are clearly understood by service users and colleagues. Develop and implement key tools and learning to more »

Job summary The IT Tech Officer is a role based within the IT Service Management Team of the Digital Department of the Trust. The prime purpose of this role is to support, maintain and deliver an integrated IT Service of support within the Service … a professional and authoritative first point of contact for IT issues The post holder will act as point of contact for the IT Service Level Agreement adopted by the Trust. Main duties of the job The post holder through the provision of customer facing and telephony support and … IT Service Management software is responsible for ensuring the availability of IT service support to all Trust users, this will include: Respond to all types of IT related issues effectively and efficiently, in a polite and professional manner adhering to agreed Service Level Agreements. more »

SQL, Windows, VPN, SharePoint, Exchange, CCIA, MCSA, Cisco, CCNA, MSP Are you a dedicated IT professional with a passion for delivering exceptional customer service? Join our client's team who are a leading Managed Service Provider (MSP), as an IT project engineer. In this pivotal role … and recommendations. Communication with customers as required: keeping them informed of incident progress notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. Ability to work in a team and communicate effectively. Escalate service or project issues that cannot be completed within … specific knowledge of the customer and how IT relates to their business strategy and goals. Develop in-depth knowledge of the service catalogue and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses more »