and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … migrations and enterprise architecture definitions and management. This is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate … will have extensive experience in IT service, leading service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery more »
greater manchester, north west england, United Kingdom
55 Exec Search
and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … migrations and enterprise architecture definitions and management. This is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate … will have extensive experience in IT service, leading service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery more »
customers financially better off. They focus on creating distinctive and disruptive financial products for underserved segments of the market. Responsibilities Develop and maintain the Service Integration & Management Operating Model (for multi-vendor service delivery), defining and implementing end-to-end ITIL-based Service Management processes consistently across … internal teams, strategic partners, and other stakeholders to ensure alignment and understanding of SIAM processes and objectives. Be point of escalation for function and service performance. Work with the SLT and other stakeholders to understand, anticipate and influence demand for provided services. Works closely with projects to ensure servicedesign and service transition processes are proactively managed and assured within major projects. Strong agile capabilities, demonstrating the ability to adapt quickly to changing priorities and effectively collaborate with cross-functional teams. You will support the bigger picture, understanding and reacting to the wider needs of the more »
UX Researcher- Mid Location: Liverpool, UK Role Type- 12 months FTC Reports to: Head of Digital Design Client- Imperial Brands *Please note, you’ll be working primarily on tobacco brands* Why choose Tag? We are the long-standing, production partner of choice that has helped brands across borders and … employees around the world. Job Description You have a strong research background, with experience in the full range of User research and design methods and the ability to translate research findings into actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team of Developers … Designers, and Analysts focused on the customer’s omnichannel buying experience. Specifically, for the current assignment, you need to have experience working closely with ServiceDesign and Data Science teams, preferably within e-commerce and have strong CV and portfolio examples to demonstrate your expertise. We hope to more »
leeds, west yorkshire, yorkshire and the humber, United Kingdom
G.Digital
SC Clearance About the business 🚀 This consultancy set up their UCD practice 18 months ago with the help of 2 key leaders in the ServiceDesign space (you might know who they are already) and it's safe to say they've been smashing it! Winning and retaining … new projects primarily in the public sector but also branching out into the private sector they're looking to grow their team with more Service Designers and User Researchers. G.Digital has supported the growth of this team with 6 team members over the last 18 months who are all … typically in the public sector including places like: NHS Digital MOJ DWP You’ll be part of an agile team of software engineers, designers, Service Designers, product managers, and other stakeholders and help the project team build a coherent service. You’ll decide which User Research activities are appropriate more »
guiding and supporting clients through the deployment of new technology. This role would require a blend of stakeholder and project management, solution and process design and change management with a focus on supporting Finance teams. Description of role: Advising clients on Finance servicedesign Providing support and … expertise with Finance servicedesign, operating models and capability. Defining where there are opportunities to make changes and how these can be translated into a roadmap and action plan with clients. Mapping and documenting Finance processes. Working with technical teams to ensure the technical solution is built as … per the design and meets the requirements of the business. Providing expertise to clients regarding the deployment of finance technology solutions Working with the business to define and implement new ways of working. Working with technical teams to ensure the technical solution is built as per the designmore »
exciting time for us here at Delt and we would love you to join us on our journey! The Role: The Identity and Collaboration Service Owner plays a key role at Delt in taking the lead Service Ownership role facing out into Delt’s customers and acting as … the service’s technical advocate within Delt. Working with IT leaders throughout Delt they will develop an intimate knowledge of the services, technology and future initiatives. By developing a relationship as a trusted technical advisor within Delt, they will support Delt’s customers in the ongoing development and delivery … s Technology Strategy and Roadmap. Using that knowledge to both shape delivery activity and inform the development of Delt’s Technology roadmap. As the service owner within Delt you will be empowered to ensure the solutions we deliver are secure, standardised, simplified, available, flexible and efficient meeting servicemore »
afield, our mission is gaining momentum. This is a unique opportunity for an experienced Senior Product Designer with a wide-set of skills - from servicedesign to UX to UI , to join our Product and Design team. The main objective of the role is to deliver intuitive … solve user problems - your job is to work out the best way to do this and prioritise accordingly. What will you do? 📈 Shape the design process working closely with Product and Tech 🏗 Work with our customers to understand their needs , going beyond the obvious to translate this into actionable … Work closely across the organisation with product-minded individuals across sales, marketing and operations to collaboratively work through ideas and solutions 🤝 Implement the product design vision , strategy and principles across the business. 💥 Work on design strategy, researching user requirements, delivering wireframes to final design, testing and internal more »
by well established eCommerce business in the forefront of the live entertainment space. The Senior Product Designer will work directly with the product and design team as well as the wider business, including ticketing, marketing, F&B and senior stakeholders helping to build some of the best customer-centric … ensuring the user journey and experience are amazing, the Senior Product Designer will also work with white label partners & producers so experience working with design systems & token libraries is paramount. The Senior Product Designer will: •Work with multi-disciplinary teams including Product, Engineering and Data to ensure designs meet … needs •Liaise with stakeholders, understand their road maps and requirements and influence them with clear rationale and data •Use insights and data to inform design decisions •Validate designs through iterative testing •Create design specification documents, user flows, wireframes & prototypes •Actively contribute to the design management system The more »
UX) Researcher. We want to learn from you: What is it that users in your area want and expect from a product or a service? Summary: Role: UX Researcher Level: Mid-Senior Location: UK-based remote Capacity: Freelance - project variable, demand-based hours Duration: Long term, open-ended What … in anthropology, sociology, psychology, qualitative research, Human Computer Interaction, or a similar field. A plus but not required: Experience analyzing quantitative data Knowledge of design principles, UX design experience, and/or servicedesign experience Experience in any of the following industries: eCommerce, finance, social media more »
manchester, north west england, United Kingdom Hybrid / WFH Options
Methods
a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Requirements Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include … Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and … Making sure that user needs are at the core of product development Skills We Are Looking For Talking about digital products and the GDS Service Standard in a way that people understand Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the more »
modelling analytics platforms e.g. relevant Azure platform services visualisation tools e.g. Power BI, Qlik Sense science approaches and tooling e.g. Spark engineering approaches Digital Service approaches including the Government ServiceDesign Manual and the Service Standard or Solution architecture development using a recognised framework e.g. TOGAF. more »
team, the post will act as a lead within the team for systems integration, interface and development management or support. The post holder provides design, support or advice to the Development team manager and development team on current or new system integrations, interfaces or developments This position offers the … 37.5 hours flexibly to meet business requirements. Evenings, nights and weekends work may also be expected as part of a safer and more effective service delivery. Occasional on call duties may be required. Main duties of the job This role is responsible for the day to day line management … Experience of facilitating change in practice to improve services Good understanding of change management Understanding of the NHS and current agenda Demonstrable knowledge of service improvements and project delivery Risk management and governance Experience of implementing and supporting modern healthcare information systems. Significant experience leading the design and more »
SC/DV Service Transition Manager - 6 Months (forecasted till March 2025) Hybrid (London) - OUTSIDE IR35 - £400-450 IO Associates have an opportunity for an SC/DV Service Transition Manager on an initial 6-month basis (the project has been forecasted until March 2025 so highly likely … The IT Consultancy work predominantly with government clients. They are needing someone who is currently responsible for documenting AiS artefacts and managing through the Service Acceptance process. You will be creating templates and content as well as working across multiple deliveries concurrently. They need someone to start immediately. You … be onsite in London 3 days per week with the occasional trip to client sites. The contract is Outside IR35. Requirements: Extensive experience in Service management. ITIL Framework - ITIL c3 qualified (ServiceDesign and Transition Lifecycle/Capabilities or equivalent. Risk management experience Team player as well more »
SC/DV Service Transition Manager - 6 Months (forecasted till March 2025) Hybrid (London) - OUTSIDE IR35 - £400-450 IO Associates have an opportunity for an SC/DV Service Transition Manager on an initial 6-month basis (the project has been forecasted until March 2025 so highly likely … The IT Consultancy work predominantly with government clients. They are needing someone who is currently responsible for documenting AiS artefacts and managing through the Service Acceptance process. You will be creating templates and content as well as working across multiple deliveries concurrently. They need someone to start immediately. You … be onsite in London 3 days per week with the occasional trip to client sites. The contract is Outside IR35. Requirements: Extensive experience in Service management. ITIL Framework - ITIL c3 qualified (ServiceDesign and Transition Lifecycle/Capabilities or equivalent. Risk management experience Team player as well more »
London) Day rates: Senior Business Analyst: £500 - £550 INSIDE IR35 Lead Business Analyst: £550 - £600 INSIDE IR35 Ideally with experience in Target Operating Models, ServiceDesign, Process Mapping Design and Excellent Communication skills. more »
london, south east england, United Kingdom Hybrid / WFH Options
Methods
London) Day rates: Senior Business Analyst: £500 - £550 INSIDE IR35 Lead Business Analyst: £550 - £600 INSIDE IR35 Ideally with experience in Target Operating Models, ServiceDesign, Process Mapping Design and Excellent Communication skills. more »
Greater London, England, United Kingdom Hybrid / WFH Options
Mutual Ventures
/homeContract Type: Full-Time PermanentSalary: £80,000 - £100,000 plus bonus & benefits Would you like to work at the cutting edge of public service reform? Joining Mutual Ventures could be the right move for you. We are seeking a self-motivated and ambitious individual to join our successful … protected ground. What we do Mutual Ventures is a growing, vibrant management consultancy with a big reputation, operating at the cutting edge of public service reform. We are public servicedesign and change implementation specialists working across all sectors including children’s services, adult social care, health … organisations who deliver public services.Founded in 2011, our aim has remained the same of helping public services achieve more through combining a strong public service ethos with commercial discipline and an entrepreneurial culture. We are passionate about better, more sustainable public services; our mission is to improve life chances more »
london, south east england, United Kingdom Hybrid / WFH Options
CDS, a Hewlett Packard Enterprise company
Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and … alike. Role Overview The role of the Network Operations Engineer is to support expanding network projects requirement at southern based airport. This will include design & deployment/implementation, also any post testing/remediation. Will be predominantly remote working & with some onsite requirement during project timelines. There will also … but not limited to): Recognized expert within the organization with a deep knowledge and expertise of the discipline Leads large projects/initiatives New servicedesign & client setup Solves unique and complex problems that have a broad impact on the customer environment Risk ownership and Escalation Senior management more »
within the client's cloud, desktop, and M365 environments. Process Automation: Utilize Microsoft PowerApps and PowerShell to automate internal processes and enhance operational workflows. ServiceDesign: Collaborate with business owners and technical teams to define and implement comprehensive operational requirements and service designs. Financial Efficiency: Analyse system … support models Analytical and Communication Skills: Excellent analytical and reporting skills Highly articulate with excellent verbal and written communication skills Ability to formulate and design process flow maps (e.g., Microsoft Visio) Personal Attributes: Highly organized with the ability to prioritize workload Ability to work independently, generate new ideas, and more »
within the client's cloud, desktop, and M365 environments. Process Automation: Utilize Microsoft PowerApps and PowerShell to automate internal processes and enhance operational workflows. ServiceDesign: Collaborate with business owners and technical teams to define and implement comprehensive operational requirements and service designs. Financial Efficiency: Analyse system … support models Analytical and Communication Skills: Excellent analytical and reporting skills Highly articulate with excellent verbal and written communication skills Ability to formulate and design process flow maps (e.g., Microsoft Visio) Personal Attributes: Highly organized with the ability to prioritize workload Ability to work independently, generate new ideas, and more »
gloucestershire, south west england, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
team. As a key member of the team, reporting to the Head of Cloud Services, the Senior Cloud Solutions Engineer will be responsible for servicedesign, deployment, and support for customers across various virtualization technologies solutions. Additionally, this role will involve supporting existing infrastructure upgrades and operating in … wider operational arena. Primary Responsibilities: Deploy and build new customer solutions, integrating them into customer networks and managing data migration. Conduct technical acceptance into service for new customers, including setting up and testing monitoring and alerting platforms. Maintain documentation to required standards and provide consultancy low-level designs for … a focus on Nutanix. Proficiency in implementing VMware ESXi/vCenter systems and supporting components. Knowledge of server hardware, networking, and Windows operating environment design and support. Familiarity with ITIL, security principles, and service management documentation. Excellent communication skills and the ability to work independently and as part more »
london, south east england, United Kingdom Hybrid / WFH Options
Department for Business and Trade
heart of the DDaT programme of governance and assurance improvement across their technical estates. Salary between £52,000 to £65,600 plus excellent Civil Service benefits including 27% pension contribution. Salary is dependent on location and technical skills as assessed at interview. Flexible, hybrid working from London, Cardiff, Darlington … making considered decisions. In your day-to-day role as a Lead Improvement Architect you will: Lead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services. This will include identifying and developing improvements to the plan itself based on your own … support the wider rollout of Governance principles in our Technology Estate, being able to assure standards Essential Skills and Experience: Experience creating and implementing ServiceDesign and Improvement programmes Extensive experience in designing and implementing either ITIL aligned processes or in best practice methodologies Managing a wide variety more »
our brand new ERP, D365 F&O). Manage the day-to-day operation and maintenance of finance systems in line with Finance Support ServiceDesign Manage and support the finance super user network to understand improvement opportunities but also ensure any upgrades and new functionality is appropriately more »
Design, build and implement modern M365 workplace services. Working closely with Information Security and Support Teams to create services that are secure, consistent, reliable and supportable. Heavy focus on Microsoft technologies, with extensive exposure to Azure IaaS, Azure Virtual Desktop, Azure Active Directory, Intune, Microsoft 365 etc. Responsibilities: Engaging … in Infrastructure ServiceDesign Contributions Implementing new end-user computing services through practical application. Developing documentation and procedural support frameworks for services. Designing and deploying technical and procedural cybersecurity measures. Establishing and managing automation for consistent deployment of M365 and Azure resources. Mentoring junior support team members in … service utilization and administration. Providing advanced support for incidents, issues, and modifications as part of 3rd line support. Required skills: Strong scripting and automation skills (PowerShell or Python) Awareness of cybersecurity best practices Experience of deployment of and migration to Microsoft 365 Exchange Server or Exchange Online Proven Deployment more »