London, South East, England, United Kingdom Hybrid / WFH Options
Bentley Whitaker Search and Selection
ServiceDesigner - UK WIDE - Remote - Multiple roles - Public Sector (GDS) Description for the ServiceDesigner:- This is a fantastic opportunity with an international management consulting company, who are looking to fill multiple ServiceDesigner roles (Intermediate) to help deliver innovative digital solutions to a number of end clients in the UK (Large scale digital … and will be based from home, however client visits will be necessary for meetings but these will be fully funded (1-2 days a month). Experience for the ServiceDesigner roles:- 18mths+ commercial experience in a ServiceDesigner role Public Sector including GDS experience (Government Digital standards) Lived in the UK for the last 5yrs … to get Security Clearance) Salary for the ServiceDesigner roles on offer is up to £55,000 dependent on experience + an excellent benefits package, Fantastic training and proper career development plans. ServiceDesigner- UK Wide - Digital Services, UK WIDE (Remote More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Bentley Whitaker Search and Selection
ServiceDesigner - UK WIDE - Remote - Multiple roles - Public Sector (GDS) Description for the ServiceDesigner:- This is a fantastic opportunity with an international management consulting company, who are looking to fill multiple ServiceDesigner roles (Intermediate - Senior) to help deliver innovative digital solutions to a number of end clients in the UK (Large scale … and will be based from home, however client visits will be necessary for meetings but these will be fully funded (1-2 days a month). Experience for the ServiceDesigner roles:- 18mths+ commercial experience in a ServiceDesigner role GDS experience (Government Digital standards) Lived in the UK for 5yrs and not left for more … than 28 days on the row (to get Security Clearance) Salary for the ServiceDesigner roles on offer is up to £55,000 dependent on experience + an excellent benefits package, Fantastic training and proper career development plans. ServiceDesigner- UK Wide - Digital Services, UK WIDE (Remote More ❯
City of London, London, United Kingdom Hybrid / WFH Options
LHH
ServiceDesigner – SC Eligible Location: Hybrid, with travel as required Type: Permanent We are looking for an experienced ServiceDesigner to join our growing digital and technology team. You will work on high-profile projects across government and commercial clients, helping to design services that are user-centred, accessible, and deliver real impact. The Role As … a ServiceDesigner, you will: Lead and contribute across the full service design lifecycle, from research and ideation to prototyping and delivery. Champion user-centred design and accessibility, applying GDS standards and inclusive practices. Produce clear design artefacts such as user journeys, service blueprints, personas, and service concepts. Facilitate workshops, design sprints and ideation sessions … with stakeholders and users. Work closely with multidisciplinary teams (UX, research, product, engineering) in an agile environment. What We’re Looking For Proven experience delivering service design in complex environments. Strong understanding of GDS service standards and agile delivery. Ability to create and present design outputs clearly to diverse audiences. Excellent stakeholder engagement skills and ability to manage More ❯
ServiceDesigner – SC Eligible Location: Hybrid, with travel as required Type: Permanent We are looking for an experienced ServiceDesigner to join our growing digital and technology team. You will work on high-profile projects across government and commercial clients, helping to design services that are user-centred, accessible, and deliver real impact. The Role As … a ServiceDesigner, you will: Lead and contribute across the full service design lifecycle, from research and ideation to prototyping and delivery. Champion user-centred design and accessibility, applying GDS standards and inclusive practices. Produce clear design artefacts such as user journeys, service blueprints, personas, and service concepts. Facilitate workshops, design sprints and ideation sessions … with stakeholders and users. Work closely with multidisciplinary teams (UX, research, product, engineering) in an agile environment. What We’re Looking For Proven experience delivering service design in complex environments. Strong understanding of GDS service standards and agile delivery. Ability to create and present design outputs clearly to diverse audiences. Excellent stakeholder engagement skills and ability to manage More ❯
Crawley, West Sussex, South East, United Kingdom Hybrid / WFH Options
Peregrine
Join us as a Lead ServiceDesigner at Peregrine Resourcing. At Peregrine, were always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent … driven by the opportunity to shape smarter, more customer-focused public services? Were partnering with a leading UK regulator on a high-profile transformation programme thats embedding continuous improvement, service design, and customer centricity at its core. As a Lead ServiceDesigner, youll be instrumental in cultivating a culture of learning, agility, and operational excellence. Working across … unique opportunity to influence how public services evolvebringing clarity, consistency, and innovation to the heart of change. Location: Gatwick and remote (hybrid) | Clearance: BPSS required, SC eligibility essential Responsibilities: Service Design is still in its formative stages - which means this isnt just a leadership role, its a foundational one. Were looking for a Lead ServiceDesigner who More ❯
Reading, England, United Kingdom Hybrid / WFH Options
Project People
ServiceDesigner – Transformation – IT/BSS Reading – Hybrid working 06 months Contract role We’re hiring a Contract Operations ServiceDesigner to lead the definition and delivery of robust, scalable operational services across IT and BSS environments. You’ll work with both internal teams and strategic partners to ensure services are designed for effective operational performance … meeting key readiness, service transition, and customer experience goals. 🔍 Key Responsibilities: Deliver end-to-end service designs across legacy and transformed IT & BSS environments. Support Service Transition & Readiness to ensure operational stability. Define and maintain Service Design artefacts: SLAs, OLAs, OSS inputs, Service Catalogues, and more. Evaluate third-party service capabilities against operational and … compliance standards. Align with the company’s operational strategy and long-term customer experience goals. ✅ What We're Looking For: Proven experience in Service Design across IT and Business Support Systems (BSS) . Strong knowledge of Service Management frameworks (ITIL, ISO27001). Experience with OSS/BSS tooling , Configuration Management, and service monitoring. Previous work in multi More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Project People
ServiceDesigner – Transformation – IT/BSS Reading – Hybrid working 06 months Contract role We’re hiring a Contract Operations ServiceDesigner to lead the definition and delivery of robust, scalable operational services across IT and BSS environments. You’ll work with both internal teams and strategic partners to ensure services are designed for effective operational performance … meeting key readiness, service transition, and customer experience goals. 🔍 Key Responsibilities: Deliver end-to-end service designs across legacy and transformed IT & BSS environments. Support Service Transition & Readiness to ensure operational stability. Define and maintain Service Design artefacts: SLAs, OLAs, OSS inputs, Service Catalogues, and more. Evaluate third-party service capabilities against operational and … compliance standards. Align with the company’s operational strategy and long-term customer experience goals. ✅ What We're Looking For: Proven experience in Service Design across IT and Business Support Systems (BSS) . Strong knowledge of Service Management frameworks (ITIL, ISO27001). Experience with OSS/BSS tooling , Configuration Management, and service monitoring. Previous work in multi More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
Inara
ServiceDesigner (Product) Industry : SaaS Location : Manchester (Hybrid, 2 days a week on site) Salary : £60,000 - £70,000 About the company We are working with an exciting tech scale-up in the SaaS space, they are on a mission to make risk management simple, smart, and accessible. Their platform helps businesses take control of risk without the … join at a pivotal moment and contribute directly to a product that’s transforming how organisations think about risk. The role We are looking for a thoughtful, user-centred ServiceDesigner to join a growing product team. You will sit at the heart of how features are understood, prioritised, and delivered working closely with product, design, and engineering … to ensure customer experiences are coherent, valuable, and genuinely impactful. You will be responsible for leading research and service insight, shaping journeys and service blueprints, and ensuring that new product features are grounded in user need and system reality. From discovery through to delivery and post-release evaluation, you will play a central role in ensuring that the More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
Inara
ServiceDesigner (Product) Industry : SaaS Location : Manchester (Hybrid, 2 days a week on site) Salary : £60,000 - £70,000 About the company We are working with an exciting tech scale-up in the SaaS space, they are on a mission to make risk management simple, smart, and accessible. Their platform helps businesses take control of risk without the … join at a pivotal moment and contribute directly to a product that’s transforming how organisations think about risk. The role We are looking for a thoughtful, user-centred ServiceDesigner to join a growing product team. You will sit at the heart of how features are understood, prioritised, and delivered working closely with product, design, and engineering … to ensure customer experiences are coherent, valuable, and genuinely impactful. You will be responsible for leading research and service insight, shaping journeys and service blueprints, and ensuring that new product features are grounded in user need and system reality. From discovery through to delivery and post-release evaluation, you will play a central role in ensuring that the More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
Inara
ServiceDesigner (Product) Industry : SaaS Location : Manchester (Hybrid, 2 days a week on site) Salary : £60,000 - £70,000 About the company We are working with an exciting tech scale-up in the SaaS space, they are on a mission to make risk management simple, smart, and accessible. Their platform helps businesses take control of risk without the … join at a pivotal moment and contribute directly to a product that’s transforming how organisations think about risk. The role We are looking for a thoughtful, user-centred ServiceDesigner to join a growing product team. You will sit at the heart of how features are understood, prioritised, and delivered working closely with product, design, and engineering … to ensure customer experiences are coherent, valuable, and genuinely impactful. You will be responsible for leading research and service insight, shaping journeys and service blueprints, and ensuring that new product features are grounded in user need and system reality. From discovery through to delivery and post-release evaluation, you will play a central role in ensuring that the More ❯
ServiceDesigner Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary £50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a ServiceDesigner at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Triad Group PLC
ServiceDesigner Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary £50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a ServiceDesigner at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business More ❯
City of London, London, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
ServiceDesigner Rate: £577.00 a day inside IR35 Duration: Initially 6 months Location: Mostly remote Clearance: Active SC Clearance required You will join a global IT consultancy delivering digital transformation to a public sector body. They are looking for a ServiceDesigner with extensive experience in the Public Sector, and with Government Digital Services. In this … role you will: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy … knowledge with your whole team and wider (where information security restrictions allow) map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format facilitate workshops and co-creation sessions with stakeholders and More ❯
Senior/Lead ServiceDesigner/User Researcher Contract Remote £450-£500pd We are seeking a highly skilled Senior or Lead ServiceDesigner/User Researcher to join our team. The ideal candidate will have a strong background in service design, user research, and user experience, with a proven track record of delivering impactful solutions … in a government context. Key Responsibilities: Lead the design and implementation of service design initiatives, ensuring alignment with user needs and business objectives. Conduct user research to gather insights that inform design decisions and improve service delivery. Facilitate assessments and workshops that evaluate service design effectiveness, demonstrating strong Government Digital Service (GDS) credentials. Provide examples of … on designs and drive continuous improvement. Engage with stakeholders at various levels to deliver clear communication around design processes and outcomes. Qualifications: Proven experience as a Senior or Lead ServiceDesigner/User Researcher, with strong GDS credentials. Demonstrated experience leading assessments, with the ability to articulate specific challenges faced and how you navigated them to achieve successful More ❯
ServiceDesigner (SC Cleared) 👔 Consultancy 📍 London 💵 £45-55K Do you want to work for one of the country's top consultancies on some brand new high profile digital transformations? Do you want to get rapidly accredited (Google, Microsoft, Nielson Norman, Agile) for free whilst also using these skills commercially too? I am partnered with one of the … currently working with many of the biggest names in the Private and Public Sector. They have just won a couple of exciting new projects and are looking for a ServiceDesigner to join their team and assist with the continued scaling and optimisation of these. Their ideal candidate would have good knowledge and experience within: Service Design … Process (artefacts, outputs) User-Centricity (journeys, personas) Service Architecture (blueprints, concepts) Government Digital Service (GDS) Agile/Scrum Environment In return they would be offering Free Certification Scheme (plus company time to study and sit exams) Uncapped Progressions (just hit the criteria and you will continually climb the ranks) Travel expenses to client site Up to 10% combined More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Trust In SODA
ServiceDesigner (SC Cleared) 👔 Consultancy 📍 London 💵 £45-55K Do you want to work for one of the country's top consultancies on some brand new high profile digital transformations? Do you want to get rapidly accredited (Google, Microsoft, Nielson Norman, Agile) for free whilst also using these skills commercially too? I am partnered with one of the … currently working with many of the biggest names in the Private and Public Sector. They have just won a couple of exciting new projects and are looking for a ServiceDesigner to join their team and assist with the continued scaling and optimisation of these. Their ideal candidate would have good knowledge and experience within: Service Design … Process (artefacts, outputs) User-Centricity (journeys, personas) Service Architecture (blueprints, concepts) Government Digital Service (GDS) Agile/Scrum Environment In return they would be offering Free Certification Scheme (plus company time to study and sit exams) Uncapped Progressions (just hit the criteria and you will continually climb the ranks) Travel expenses to client site Up to 10% combined More ❯
london, south east england, united kingdom Hybrid / WFH Options
Trust In SODA
ServiceDesigner (SC Cleared) 👔 Consultancy 📍 London 💵 £45-55K Do you want to work for one of the country's top consultancies on some brand new high profile digital transformations? Do you want to get rapidly accredited (Google, Microsoft, Nielson Norman, Agile) for free whilst also using these skills commercially too? I am partnered with one of the … currently working with many of the biggest names in the Private and Public Sector. They have just won a couple of exciting new projects and are looking for a ServiceDesigner to join their team and assist with the continued scaling and optimisation of these. Their ideal candidate would have good knowledge and experience within: Service Design … Process (artefacts, outputs) User-Centricity (journeys, personas) Service Architecture (blueprints, concepts) Government Digital Service (GDS) Agile/Scrum Environment In return they would be offering Free Certification Scheme (plus company time to study and sit exams) Uncapped Progressions (just hit the criteria and you will continually climb the ranks) Travel expenses to client site Up to 10% combined More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Trust In SODA
ServiceDesigner (SC Cleared) 👔 Consultancy 📍 London 💵 £45-55K Do you want to work for one of the country's top consultancies on some brand new high profile digital transformations? Do you want to get rapidly accredited (Google, Microsoft, Nielson Norman, Agile) for free whilst also using these skills commercially too? I am partnered with one of the … currently working with many of the biggest names in the Private and Public Sector. They have just won a couple of exciting new projects and are looking for a ServiceDesigner to join their team and assist with the continued scaling and optimisation of these. Their ideal candidate would have good knowledge and experience within: Service Design … Process (artefacts, outputs) User-Centricity (journeys, personas) Service Architecture (blueprints, concepts) Government Digital Service (GDS) Agile/Scrum Environment In return they would be offering Free Certification Scheme (plus company time to study and sit exams) Uncapped Progressions (just hit the criteria and you will continually climb the ranks) Travel expenses to client site Up to 10% combined More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Trust In SODA
ServiceDesigner (SC Cleared) 👔 Consultancy 📍 London 💵 £45-55K Do you want to work for one of the country's top consultancies on some brand new high profile digital transformations? Do you want to get rapidly accredited (Google, Microsoft, Nielson Norman, Agile) for free whilst also using these skills commercially too? I am partnered with one of the … currently working with many of the biggest names in the Private and Public Sector. They have just won a couple of exciting new projects and are looking for a ServiceDesigner to join their team and assist with the continued scaling and optimisation of these. Their ideal candidate would have good knowledge and experience within: Service Design … Process (artefacts, outputs) User-Centricity (journeys, personas) Service Architecture (blueprints, concepts) Government Digital Service (GDS) Agile/Scrum Environment In return they would be offering Free Certification Scheme (plus company time to study and sit exams) Uncapped Progressions (just hit the criteria and you will continually climb the ranks) Travel expenses to client site Up to 10% combined More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Sanderson
ServiceDesigner, SC Cleared We are seeking a highly experienced ServiceDesigner with a strong track record of delivering end-to-end, user-centred services in the public sector. This role requires a deep understanding of Government Digital Service (GDS) standards and principles, and the ability to lead complex design initiatives that align with policy … Cleared Key Skills Lead the design of end-to-end services that effectively deliver on user needs and policy objectives Ensure accessibility, usability, and inclusivity across all touchpoints and service journeys Map and analyse complex service ecosystems to identify pain points, opportunities, and interdependencies Work collaboratively within multidisciplinary teams, including policy, operations, delivery, product, system design, and other … wider stakeholders (subject to information security protocols) Produce detailed mappings of current ('as-is') services and processes-both digital and offline-based on verified data Develop clear and effective service blueprints, journey maps, and visual artefacts to communicate design thinking Facilitate co-creation workshops, design sprints, and stakeholder engagement sessions Align service design outputs with technical feasibility, organisational More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Interact Consulting Limited
We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a ServiceDesigner … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only will … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A ServiceDesigner here must be More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
interAct Consulting Limited
We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a ServiceDesigner … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only will … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A ServiceDesigner here must be More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Sanderson
ServiceDesigner (Public Sector) £620 per day, inside IR35 5 Months Mostly Remote - travel for research SC Cleared We're looking for an experienced ServiceDesigner with a strong background in the Public Sector and expertise in Government Digital Services (GDS) standards. You'll play a key role in shaping user-centred, accessible, and impactful services … real value to citizens and organisations. What you'll do: Lead the design of end-to-end services that balance user needs with policy intent. Create user-centred, accessible service journeys, ensuring usability across digital and non-digital touchpoints. Map and analyse complex ecosystems, uncovering pain points, dependencies, and opportunities for improvement. Work closely with multidisciplinary teams including policy … transparently, sharing knowledge across the team and wider community (while respecting security constraints). Produce evidence-based 'as-is' maps of systems and processes, both online and offline. Develop service blueprints, journey maps, and visual artefacts that clearly communicate design concepts. Facilitate workshops and co-creation sessions with stakeholders and users. Align service design with organisational goals, technical More ❯
Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Pontoon
Job Title: ServiceDesigner Contract Length: 6 months Location: Leeds Wellington Place (Hybrid) Day Rate: £300- £600 (Inside IR35) About Client: A leading UK financial services institution with a strong focus on innovation and digital transformation. The company is committed to delivering excellent customer experiences through advanced technology and robust IT infrastructure. They prioritize resilience, security, and continuous … improvement in their IT operations, making them a top employer for technology professionals. We're looking for an experienced ServiceDesigner to help deliver seamless digital experiences and shape services that put customers first. What you'll do: Collaborate within agile teams to define priorities, outcomes, and scope. Shape initiatives using customer and market insight. Facilitate workshops and … stakeholder discussions. Conduct research and document current and future state services. Contribute to building a strong service design community. What we're looking for: Strong background in service design, design thinking, and user research . Skilled in journey mapping, prototyping, and stakeholder engagement . Confident working in agile environments . Excellent communication and collaboration skills. If this sounds More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
DWP. Digital with Purpose. We are looking for a ServiceDesigner to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is … and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Ability to use user research, data, and hands-on service design approaches to solve complex problems and develop end-to-end services that meet departmental needs. Skilled in communicating the value of user-centricity and design decisions to stakeholders … and prototyping, to explore and share design concepts effectively. Committed to creating and maintaining a collaborative, positive working environment, regularly consulting with senior stakeholders and contributing to the wider service design community. Delivery. Work. Projects. As a ServiceDesigner at DWP Digital, you'll play a key role in shaping services that support over 22 million people More ❯