5 of 5 Remote Service Desk Management Jobs in England

Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to grow further at scale … this year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site in Manchester 2 days per … week. Role Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to-day operations of More ❯

IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with … and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they More ❯

IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with … and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they More ❯

and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they … meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is resilient and capable of recovering from disruptions. 4. IT Service Desk Oversight: a. Manage the IT Service Desk to ensure efficient and effective support for all IT-related technical and service request issues. b. Implement best practices and continuous improvement initiatives for the IT Service Desk. c. Provide service desk performance MI Data in relation to closed and open tickets Key More ❯

and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they … meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is resilient and capable of recovering from disruptions. 4. IT Service Desk Oversight: a. Manage the IT Service Desk to ensure efficient and effective support for all IT-related technical and service request issues. b. Implement best practices and continuous improvement initiatives for the IT Service Desk. c. Provide service desk performance MI Data in relation to closed and open tickets Key More ❯