Senior Software Engineer (Application Operations)
- Location
- Greater London, England, United Kingdom
Improvement Help define, measure, and report on operational KPIs such as MTTR, percentage resolved at L2/L2.5, escalation rate, first‐contact resolution, and SLO adherence. Continuously assess processes and workflows, delivering improvements that increase efficiency, consistency, and quality; balance reactive demand with proactive improvement work in Agile‐aligned ways ...