Workforce Optimization
- Hiring Organisation
- HCLTech
- Location
- City of London, London, United Kingdom
planning and implementation of WFO suit upgrades, patches, and enhancements. Should be ready to work in 24/7 business support environment. WFO Solutions skills: Quality Management - Calabrio/Verint/NICE/Zoom (All versions) Workforce Management - Calabrio/Verint/NICE/Zoom (All versions) Analytics - Calabrio … individual contributions. Maintain and Update Knowledge Base and documentation & initiate and implement processes improvements. Perform change management in accordance with change management procedures. Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem-solving skills. Should be aware of ITIL process. Basic Qualifications Bachelor’s degree ...