Technical Helpdesk Support
- Hiring Organisation
- Pure Talent Group
- Location
- Hertford, Hertfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £32000/annum
customer satisfaction Provide first-line support for UCaaS (Unified Communications as a Service) Escalate issues to the Technical Support Desk Manager when necessary Skills, Knowledge & Experience Customer service experience essential Helpdesk or technical support experience desirable Photocopier/MFD engineering experience beneficial but not essential Strong IT knowledge … with understanding of networking and software installation Experience with print management solutions (PaperCut, Tungsten, Printix, uniFLOW) advantageous Strong organisational and process-driven mindset Excellent communication skills Ability to work effectively under pressure Strong service delivery capability and customer focus Core Competencies Exceptional customer service Effective communication Decision making Teamwork ...