Senior Technical Support Engineer
- Location
- Cheltenham, England, United Kingdom
resolving the most complex, high-severity customer issues with the Aerospike Real-Time Data Platform. You will mentor junior team members, partner closely with Engineering and Product teams to drive product quality, and serve as a trusted technical advisor for our strategic enterprise accounts. What You’ll Do Lead … cloud, hybrid, on-premise). Drive live incident remediation and high-severity escalation management for mission-critical, high-throughput systems. Partner directly with Core Engineering and Product teams to identify root causes, influence bug fixes, and advocate for feature requests that enhance platform reliability. Guide enterprise customers on complex ...