15 of 15 Remote Support Manager Jobs in England

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Support Manager Location: Home-based Salary: £60K to £80K + 7.5% bonus This 24-strong ERP reseller has 40 ERP clients, ranging from 20 to 300 users. This is an opportunity to join a small team of directors running a successful and profitable software company, playing a key role in the management and future growth of the ERP … reseller. You will have full responsibility to hire, develop, and motivate your team, and to ensure the delivery of exemplary support services. You will undergo a few months of handover with the retiring support manager to ensure a smooth transition. The support manager oversees a team comprising: 6 support staff 1 development manager 2 developers The role is primarily managerial, involving interactions with: Staff Clients ERP and other vendors The role involves reviewing reports and analyzing statistics. The support team has historically served as a nurturing environment for support consultants aspiring to move into ERP consulting roles, requiring a focus on: Nurturing Mentoring Coaching Personal development The ideal candidate will More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

Company description: ClearCourse Job description: Customer Support Manager Brand: Swan Retail & EPOS Bureau Location: Waterlooville Role Type: Hybrid (3 days in office, 2 days remote) ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses with … smart, efficient, and scalable technology all supported by exceptional customer service. Were looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where youll be responsible for ensuring our support teams deliver a world-class service … meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead, coach, and develop a team of Customer Support Managers across More ❯

Synapri collaborates with an established insurance business, to identify a capable Application Support Manager to join them on a permanent basis. You will have the amazing opportunity to build and lead a team from scratch, ensuring stable and high performing application operations across the business. You will have responsibility for refining support processes and tools, modernising the … stack, as well as driving service excellence by engaging with all stakeholders and staff across TechOps, IT Service Desk, Engineering and Business teams. This role requires a hands-on manager with technical application support background. A large part of this role will be speaking and presenting to non-technical stakeholders to translate issues, therefore the successful candidate will … This is on a hybrid work model – split 50/50 between on-site attendance (in Central London) and home. Skills and experience needed: -Demonstrable experience in an Application Support Manager/Lead role, ideally in the financial services, insurance or similar regulated industries. -Minimum 5 years of experience in managing Application Support supports teams in regulated More ❯

Synapri collaborates with an established insurance business, to identify a capable Application Support Manager to join them on a permanent basis. You will have the amazing opportunity to build and lead a team from scratch, ensuring stable and high performing application operations across the business. You will have responsibility for refining support processes and tools, modernising the … stack, as well as driving service excellence by engaging with all stakeholders and staff across TechOps, IT Service Desk, Engineering and Business teams. This role requires a hands-on manager with technical application support background. A large part of this role will be speaking and presenting to non-technical stakeholders to translate issues, therefore the successful candidate will … This is on a hybrid work model – split 50/50 between on-site attendance (in Central London) and home. Skills and experience needed: -Demonstrable experience in an Application Support Manager/Lead role, ideally in the financial services, insurance or similar regulated industries. -Minimum 5 years of experience in managing Application Support supports teams in regulated More ❯

motivated and dynamic person to join our team, helping us further improve the systems and technologies within the Trust. You will be required to manage a customer focused digital support team, providing a flexible and responsive support service to CNTW NHS Foundation Trust and its partners, across a large geographical area. You will continue the development of a … maintained and that end users receive a high-quality service. Main duties of the job The successful candidate will have: Experience in managing innovative and responsive digital customer service support teams across multiple locations. Experience in the development, monitoring and reporting of service delivery against service level agreements. Experience in the leadership and management of teams in line with … leadership skills with an ability to motivate and control a large multi-skilled team and manage change. Excellent skills in the user of Microsoft Technologies with an ability to support technical staff in the resolution of problems. Knowledge of customer focussed support services, contact centres and support models including self-service. Experience of building strong and effective More ❯

Your new company This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not … a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline support teams in fast-paced environments. As a Delivery Leader, you will manage a team … of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on More ❯

Application Support Manager Salary: £40,000 to £65,000 Location: Halesowen (3 days per week in the office) This niche ERP software company is hiring an experienced support manager. The office is based in Halesowen, offering a hybrid working model with 3 days in the office each week. This setup encourages team building, knowledge sharing, and a … Note: You must enjoy working in the office and being around people. This role is not suitable for remote workers. The ideal candidate will have a background in application support, including an understanding of accounting and ERP functionality. This role is fully responsible for managing the support team, requiring previous hands-on experience in: Managing Mentoring Hiring Training … Running support queues Data and analytics Reporting You should be comfortable managing a team of 6 and overseeing support queues effectively. More ❯

better payment experiences. Our Littlepay values: Trust and be trustworthy Embrace challenge Solve problems, together Deliver with speed and agility Be candid and kind About the Opportunity The Technical Support Manager will build and manage a team of product support associates tasked with supporting Littlepay's customers and integration partners. You will take ownership of complex, technical … user issues and work on resolving these via our support channels, developing deep product expertise, and contributing to the optimisation of support processes. This role involves direct user interaction, collaboration with cross-functional teams, and participation in projects aimed at enhancing support operations. Having an understanding of SQL and APIs will allow you to effectively work with … expertise in Littlepay's products and platform, working closely with Product, Engineering and Project teams to diagnose and resolve customer and partner issues. Lead cross-functional initiatives to optimize support processes and tools and proactive monitoring to improve efficiency and reliability Collaborate and advocate with Product and Engineering to proactively improve the platform based on user feedback Create and More ❯

Job summary Digital Services are looking to recruit Application Support Manager on permanent basis working 37.5 hrs per week This role is part of the wider EPR solution and as such will be exciting and challenging position which will make a difference to staff and patients across Nottinghamshire. In addition to the qualities in the Person Specification, you … subject matter expert for a number of digital applications for the Trust and the wider community and will also be expected to take the lead on larger projects with support from the Application Officers. This is a role that opens many opportunities throughout the Trust through exposure to a wide range of staff and applications. You would be involved … is an exciting time to be part of Digital Services at NUH as we embark on the replacement of our existing EPR systems and deploy digital solutions which will support our staff and process for the next 5 - 10 years. At present a significant proportion of the Digital Service teams are working from home using loaned NUH equipment. This More ❯

3rd Line Support Team Manager Based: London Office, with hybrid working Salary: Up to £70k, depending on experience This role is a pivotal position within our IT managed services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and … Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS … Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB More ❯

Infrastructure Support/Technical Team Manager £40000 - 48000 GBP 5% bonus Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Infrastructure Support Team Manager Flexible | Up to £48,000 + 5% Bonus | Career-Defining Opportunity Are you an experienced people leader with a background in IT infrastructure support? This is a standout opportunity … progression Work-life balance : Family-first culture, flexible hybrid working, no on-call duties Hours : Monday to Friday, 37-hour working week Who we're looking for: Proven people manager : You've successfully led technical teams, carried out performance reviews, and driven workflow improvements Strong communicator : Able to generate and present clear reports to senior stakeholders, with an eye More ❯

IT Manager/3rd Line Support - Hybrid - Near Evesham Salary: £40,000 - £48,000 per annum Start: Immediate if possible Are you an experienced 3rd Line Support professional or IT Manager looking for your next challenge? We're recruiting on behalf of a well-established organisation near Evesham, Worcestershire, seeking a proactive individual to lead their … rest spread across the UK. This is a hands-on role where you'll report directly to the MD and take full responsibility for the company's IT systems, support, and strategy. Your role will involve maintaining and enhancing the current IT infrastructure to ensure it remains secure and fit for the future. You'll make use of tools … at their beautiful office near Evesham) A varied, autonomous role where your input will make a real impact A friendly and supportive working environment Ideal candidate: Proven 3rd Line Support or IT Management experience Confident managing and improving IT systems Comfortable working independently and reporting at senior level Familiar with PowerApps and SharePoint is highly advantageous If you're More ❯