Remote Support Specialist Jobs in England

1 to 25 of 34 Remote Support Specialist Jobs in England

Systems Support Specialist - Reading

Reading, Berkshire, UK
Hybrid / WFH Options
AWE Nuclear Security Technologies
Systems Support Specialist - Reading, Berkshire, RG7 4PR Job Type: Full-TimeSalary: £37910 - £42000 per annum AWE is recruiting for a Systems Support Specialist responsible for maintaining, troubleshooting, and optimising supply chain management (SCM) systems. Acting at the first point of contract, the systems team provide development, insight and support on all Commercial Systems and processes. … far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? As the Systems Support Specialist, you will provide systems support and education to the wider commercial team. This will include generating a range of established reports and dashboards, creating a selection … orders, establishing new category codes, or conducting quarterly patch testing. No two days are alike, each brings its own unique set of challenges and opportunities. These can include: System Support & Troubleshooting : Diagnosing and resolving issues within Oracle Fusion P2P Modules. User Support : Assisting end-users with system navigation, functionality, and issue resolution. Configuration & Maintenance : Managing system configurations, workflows More ❯
Posted:

Customer Support Specialist - Tech company

London, South East, England, United Kingdom
Hybrid / WFH Options
Office Angels
Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a … knack for resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. More ❯
Employment Type: Temporary
Salary: £18.00 - £21.00 per hour
Posted:

Customer Support Specialist - Tech company

London, United Kingdom
Hybrid / WFH Options
Office Angels
Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a … knack for resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. More ❯
Employment Type: Temporary
Salary: £18.00 - £21.00/hour plus holiday pay
Posted:

Technical Support Specialist

york, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Celhire plc
Technical Support Specialist (Temporary to Permanent – York Based) Location: York Contract Type: Temporary to Permanent Salary: Competitive + benefits About Us Founded in 1987, Cellhire has always been the go-to for all things mobile. We are proud to be the only company in the UK with wholesale agreements with Vodafone, O2, EE, and Three networks, as well … dedicated to providing innovative and dependable connectivity solutions that drive success for our partners and clients worldwide. As part of our continued growth, we're looking for a Technical Support Specialist to join our team on a temporary basis, with the opportunity to become permanent for the right candidate. The Role As a Technical Support Specialist … equipment is maintained to the highest standards. You'll also work closely with the Operations team, supporting the checking, dispatch and returns process for our devices. Key Responsibilities Technical Support Provide first-line technical support via email and ticket system. Assist the UK Sales and Operations teams with technical advice and troubleshooting. Contribute to the company's out More ❯
Posted:

Technical Support Specialist

east yorkshire, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Celhire plc
Technical Support Specialist (Temporary to Permanent – York Based) Location: York Contract Type: Temporary to Permanent Salary: Competitive + benefits About Us Founded in 1987, Cellhire has always been the go-to for all things mobile. We are proud to be the only company in the UK with wholesale agreements with Vodafone, O2, EE, and Three networks, as well … dedicated to providing innovative and dependable connectivity solutions that drive success for our partners and clients worldwide. As part of our continued growth, we're looking for a Technical Support Specialist to join our team on a temporary basis, with the opportunity to become permanent for the right candidate. The Role As a Technical Support Specialist … equipment is maintained to the highest standards. You'll also work closely with the Operations team, supporting the checking, dispatch and returns process for our devices. Key Responsibilities Technical Support Provide first-line technical support via email and ticket system. Assist the UK Sales and Operations teams with technical advice and troubleshooting. Contribute to the company's out More ❯
Posted:

Technical Support Specialist

Watford, Hertfordshire, South East, United Kingdom
Hybrid / WFH Options
Rise Technical Recruitment Limited
Technical Support Specialist Salary: £30,000 - £35,000 + Bonus + 25 Days Holiday + Health Cash Plan + Life Insurance + Company Pension Location: Watford (Commutable from St Albans, Hemel Hempstead, Luton, High Wycombe, Aylesbury, North London) Are you an experienced plumber looking to take your technical knowledge off the tools and into an office-based role … manufacturer of plumbing products, known for quality, innovation, and sustainability, fostering a collaborative environment with on-the-job learning and digital training tools for employee development. As a Technical Support Specialist, you'll provide phone and email support to customers, helping to resolve technical queries, guide product use, and troubleshoot issues. You'll also assist sales and … This role would suit a customer-focused individual with a practical, technical mindset someone from a plumbing or trade background looking to move off-site and develop in a specialist environment while expanding their skills in building systems technology. The Role: Technical/Customer Support Specialist Training and Development opportunities Hybrid working The Candidate: Experienced plumber or More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Infrastructure & Security Support Specialist

Leeds, West Yorkshire, England, United Kingdom
Hybrid / WFH Options
Encircle Solutions
Infrastructure & Security Support Specialist | Up to £30K | 100% Remote | Relaxed Culture | Real Career Growth Grow your skills. Build your confidence. Make an impact that matters. At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we’ve helped public sector organisations deliver online services that millions rely … on every day — safely and reliably. We’re now looking for an Infrastructure & Security Support Specialist — perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work. You’ll join a friendly, supportive team that values balance, trust, and personal development. We don’t … Salary £25K–£30K (depending on experience). 100% remote working — we trust you to manage your time. Relaxed, down-to-earth culture with a focus on wellbeing. Home office support and company pension. Ongoing professional development and funded certifications (AWS, security, etc.). Work that makes a difference to how citizens access vital public services. Be part of a More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
Posted:

Systems Support Specialist

Reading, Oxfordshire, United Kingdom
Hybrid / WFH Options
AWE
AWE is recruiting for a Systems Support Specialist responsible for maintaining, troubleshooting, and optimising supply chain management (SCM) systems. Acting at the first point of contract, the systems team provide development, insight and support on all Commercial Systems and processes. Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Plan to relocate to … far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? As the Systems Support Specialist, you will provide systems support and education to the wider commercial team. This will include generating a range of established reports and dashboards, creating a selection … orders, establishing new category codes, or conducting quarterly patch testing. No two days are alike, each brings its own unique set of challenges and opportunities. These can include: System Support & Troubleshooting : Diagnosing and resolving issues within Oracle Fusion P2P Modules. User Support : Assisting end-users with system navigation, functionality, and issue resolution. Configuration & Maintenance : Managing system configurations, workflows More ❯
Employment Type: Permanent
Salary: GBP 37,910 - 42,000 Annual
Posted:

?Systems Support Specialist

Reading, Berkshire, South East, United Kingdom
Hybrid / WFH Options
AWE Plc
AWE is recruiting for a Systems Support Specialist responsible for maintaining, troubleshooting, and optimising supply chain management (SCM) systems. Acting at the first point of contract, the systems team provide development, insight and support on all Commercial Systems and processes. Location: RG7 4PR , located between Reading and Basingstoke, with free onsite parking . Plan to relocate to … far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? As the Systems Support Specialist, you will provide systems support and education to the wider commercial team. This will include generating a range of established reports and dashboards, creating a selection … orders, establishing new category codes, or conducting quarterly patch testing. No two days are alike, each brings its own unique set of challenges and opportunities. These can include: System Support & Troubleshooting : Diagnosing and resolving issues within Oracle Fusion P2P Modules. User Support : Assisting end-users with system navigation, functionality, and issue resolution. Configuration & Maintenance : Managing system configurations, workflows More ❯
Employment Type: Permanent
Salary: £40,000
Posted:

Application Support Specialist (2nd / 3rd Line)

Windsor, Berkshire, England, United Kingdom
Hybrid / WFH Options
Job Box Recruitment Limited
Application Support Specialist (2nd/3rd Line) Location: Windsor (Hybrid working available) Job Type: Permanent, Full-Time Salary: Competitive + Overtime/Out of hours Bonus + Excellent Benefits Experience Level: Senior (10+ years) About the Role We’re recruiting for an experienced Application Support Specialist to join a leading organisation’s IT Applications team. This … is a great opportunity for a skilled professional with strong technical and problem-solving abilities to deliver high-quality 2nd and 3rd line support across business-critical applications. You’ll work closely with internal teams and external suppliers to maintain application availability, improve performance, and ensure excellent service delivery within agreed SLAs. Key Responsibilities Provide 2nd and 3rd line … support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and infrastructure teams to optimise application performance and reliability. Conduct root cause analysis and implement permanent fixes to minimise recurrence of issues. Create and maintain clear technical documentation for supported applications and services. Develop and maintain monitoring and alerting systems using tools More ❯
Employment Type: Full-Time
Salary: £60,000 - £70,000 per annum
Posted:

Senior Digital Design BIM Support Specialist

City of London, London, United Kingdom
Hybrid / WFH Options
Hunter Dunning
A Digital Design BIM Support Specialist job is now available to join a leading practice in London. This senior position sits within the digital delivery team and will provide both technical expertise and strategic guidance to ensure excellence across a wide and complex portfolio of projects. The role is focused entirely on supporting project teams in their use … the Year 2022 and ranked as a World Architecture Top 100 practice, this consultancy offers a rewarding and supportive environment for career growth. Role & Responsibilities Provide day to day specialist support to project teams using Revit, AutoCAD, Autodesk Construction Cloud, CDE solutions, Atvero and related digital platforms Lead digital coordination by running clash avoidance workshops, carrying out model … and internal quality standards. Required Skills & Experience Architectural background with a strong interest in digital design and delivery A minimum of ten years' experience working in BIM or digital support roles within the architectural sector and all candidates must have relevant UK experience Advanced knowledge of Revit, AutoCAD, Autodesk Construction Cloud and associated software Proven experience of applying BS More ❯
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted:

IT Support Specialist

Kingston Upon Thames, England, United Kingdom
Hybrid / WFH Options
Advanced Resource Managers
IT Support Specialist 12-Month Contract – Inside IR35 Kingston-upon-Thames – hybrid working – 3 days a week on site Engineering sector Purpose of the position : As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors … within the UK. How can you support us? Here below your responsibilities : : Provide 1st and 2nd level IT support to end users resolving hardware and software issues Install configure and maintain operating systems and software application Liaise with external providers (printing, mobile and audio services) Participate in IT projects like upgrades, deployments and system improvements Prepare relevant assets … inventory and physical security in the data centre Ensuring any equipment is tidy Manage administrative privileges, passwords and user access in line with control procedures and policies Amend technical support documentation to ensure guidance on errors and troubleshooting within the team Manage support requests, incidents and resolutions in the ServiceNow help desk What are we looking for? Experience More ❯
Posted:

IT Support Specialist

london, south east england, united kingdom
Hybrid / WFH Options
Advanced Resource Managers
IT Support Specialist 12-Month Contract – Inside IR35 Kingston-upon-Thames – hybrid working – 3 days a week on site Engineering sector Purpose of the position : As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors … within the UK. How can you support us? Here below your responsibilities: : Provide 1st and 2nd level IT support to end users resolving hardware and software issues Install configure and maintain operating systems and software application Liaise with external providers (printing, mobile and audio services) Participate in IT projects like upgrades, deployments and system improvements Prepare relevant assets … inventory and physical security in the data centre Ensuring any equipment is tidy Manage administrative privileges, passwords and user access in line with control procedures and policies Amend technical support documentation to ensure guidance on errors and troubleshooting within the team Manage support requests, incidents and resolutions in the ServiceNow help desk What are we looking for? Experience More ❯
Posted:

IT Support Specialist

london (kingston upon thames), south east england, united kingdom
Hybrid / WFH Options
Advanced Resource Managers
IT Support Specialist 12-Month Contract – Inside IR35 Kingston-upon-Thames – hybrid working – 3 days a week on site Engineering sector Purpose of the position : As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors … within the UK. How can you support us? Here below your responsibilities: : Provide 1st and 2nd level IT support to end users resolving hardware and software issues Install configure and maintain operating systems and software application Liaise with external providers (printing, mobile and audio services) Participate in IT projects like upgrades, deployments and system improvements Prepare relevant assets … inventory and physical security in the data centre Ensuring any equipment is tidy Manage administrative privileges, passwords and user access in line with control procedures and policies Amend technical support documentation to ensure guidance on errors and troubleshooting within the team Manage support requests, incidents and resolutions in the ServiceNow help desk What are we looking for? Experience More ❯
Posted:

Application Support Specialist

Southampton, Hampshire, South East, United Kingdom
Hybrid / WFH Options
Anson Mccade
Application Support Specialist Hybrid (Southampton) Open to candidates from operational, logistics, or trade environments with ERP experience Were hiring an Application Support Specialist to join our growing support team in Southampton. This hybrid role is ideal for someone with hands-on experience in operational systems such as ERP platforms used in builders merchants, plumbing suppliers … technical, systems-focused career. Youll be joining a well-established enterprise software company that delivers ERP solutions to thousands of businesses. Were looking for someone who understands how systems support day-to-day operations and is eager to grow their technical capabilities in a collaborative, customer-focused environment. What Youll Be Doing Supporting ERP customers via phone, email, and … customers and ensuring timely, professional resolution of cases What Were Looking For Experience using ERP systems (e.g. SAP, Sage, Uniplan) for inventory, order processing, or logistics Exposure to customer support, CRM systems, or operational workflows Strong communication skills and ability to explain technical issues clearly A proactive mindset and willingness to take ownership of support cases Comfortable working More ❯
Employment Type: Permanent, Work From Home
Posted:

Application Specialist/Application Support Specialist

Milton Keynes, Buckinghamshire, United Kingdom
Hybrid / WFH Options
Acturis Application Support Specialist Milton Keynes (Hybrid 1 2 days/month) &##Competitive salary + excellent benefits Full-time, Permanent Join a UK market-leading insurance provider as an Acturis Application Support Specialist helping shape and enhance how Acturis drives business efficiency. You ll provide hands-on support, deliver training, and optimise workflows across the More ❯
Posted:

IT Support Specialist (m/f/d)

Kingston Upon Thames, Surrey, United Kingdom
Hybrid / WFH Options
IT Support Specialist 12-Month Contract Inside IR35 Kingston-upon-Thames hybrid working 3 days a week on site Engineering sector Purpose of the position : As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors … within the UK. How can you support us? Here below your responsibilities : : Provide 1st and 2nd level IT support to end users resolving hardware and software issues Install configure and maintain operating systems and software application Liaise with external providers (printing, mobile and audio services) Participate in IT projects like upgrades, deployments and system improvements Prepare relevant assets … inventory and physical security in the data centre Ensuring any equipment is tidy Manage administrative privileges, passwords and user access in line with control procedures and policies Amend technical support documentation to ensure guidance on errors and troubleshooting within the team Manage support requests, incidents and resolutions in the ServiceNow help desk What are we looking for? Experience More ❯
Posted:

Acturis Application Support Specialist

Milton Keynes, England, United Kingdom
Hybrid / WFH Options
identifi Global Resources
Acturis Application Support Specialist Milton Keynes (Hybrid | 1–2 days/month) 💷 Competitive salary + excellent benefits | Full-time, Permanent Join a UK market-leading insurance provider as an Acturis Application Support Specialist — helping shape and enhance how Acturis drives business efficiency. You’ll provide hands-on support, deliver training, and optimise workflows across the More ❯
Posted:

Application Support Specialist

Newcastle-under-Lyme, Newcastle, Staffordshire, England, United Kingdom
Hybrid / WFH Options
Digital Appointments
Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent.About the Role: As an Application Support Specialist , you … ll play a crucial role in ensuring the continued success of our client’s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately 4 client-side … visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication and problem More ❯
Employment Type: Full-Time
Salary: £35,000 - £42,000 per annum
Posted:

Application Support Specialist

Wolstanton, Staffordshire, United Kingdom
Hybrid / WFH Options
Digital Appointments
Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent. About the Role: As an Application Support Specialist , you'll play a crucial role in ensuring the continued success of our client s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately … client-side visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication More ❯
Employment Type: Permanent
Salary: GBP 35,000 - 42,000 Annual
Posted:

Application Support Specialist

Stoke on Trent, Wolstanton, Staffordshire, United Kingdom
Hybrid / WFH Options
Digital Appointments
Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent. About the Role: As an Application Support Specialist , you'll play a crucial role in ensuring the continued success of our client’s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately … client-side visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication More ❯
Employment Type: Permanent
Salary: £35000 - £42000/annum plus car
Posted:

SaaS Support Specialist

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
ADLIB Recruitment
Remote-first role with flexible working hours. Opportunity to shape your role and contribute to product evolution. Join a fast-growing tech company expanding internationally. Were hiring a SaaS Support Specialist on behalf of a leading software provider in the Tech For Good sector. This is a customer-facing role where youll manage onboarding, deliver training, and resolve … support queries across a suite of applications. You'll be joining a company that is improving the lives of SEND children, saving money for local government and cutting carbon emissions! What experience youll need to apply Proven experience in training delivery and support of SAAS products. Familiarity with support platforms such as Zendesk, Jira, or Confluence. Strong … or route optimisation tools. Knowledge of local government or public sector services. Interest in process improvement and emerging technologies such as AI. What youll be doing As a SaaS Support Specialist, youll play a key role in ensuring customers have a smooth and successful experience with the software. Youll be responsible for troubleshooting and resolving user queries from More ❯
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

IT Support Specialist (Mac & Windows)

Clerkenwell, London, England, United Kingdom
Hybrid / WFH Options
Apache Associates
Are you a skilled IT Support Specialist with a passion for technology and delivering exceptional customer service? We’re looking for an experienced, proactive professional to join our growing London-based team, supporting both Mac and Windows environments across a diverse client base. About the Role You’ll be providing first- and second-line technical support to … range of industries, ensuring smooth day-to-day IT operations. The role will involve troubleshooting, system administration, and maintaining both on-site and remote infrastructure. Key Responsibilities Provide technical support for Mac and Windows operating systems, desktops, and laptops Manage user accounts, permissions, and group policies via Microsoft 365 and Azure AD Support and maintain network devices, printers … patch management, and system upgrades Collaborate with internal teams to improve processes and documentation About You 2+ years’ experience in an MSP (Managed Service Provider) or similar multi-client support environment Strong knowledge of macOS, Windows 10/11 , and core business applications Familiarity with Microsoft 365, Intune, Azure AD , and network fundamentals (DNS, DHCP, VPN, Wi-Fi) Excellent More ❯
Employment Type: Full-Time
Salary: £27,000 - £30,000 per annum
Posted:

Customer Support Specialist

warwickshire, midlands, united kingdom
Hybrid / WFH Options
MyGraduationClip Ltd
MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯
Posted:

Customer Support Specialist

northamptonshire, midlands, united kingdom
Hybrid / WFH Options
MyGraduationClip Ltd
MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯
Posted:
Support Specialist
England
10th Percentile
£27,000
25th Percentile
£29,000
Median
£36,000
75th Percentile
£44,000
90th Percentile
£54,375