8 of 8 Telephony Consultant Jobs in England

Dynamics 365 Contact Centre Telephony Consultant 365 Contact Centre Telephony Consultant Platform Skills 365 Contact Centre Telephony Consultant Dynamics 365 Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging … Telephony & IVR 365 Contact Centre Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant ...

Dynamics 365 Contact Centre Telephony Consultant 365 Contact Centre Telephony Consultant Platform Skills 365 Contact Centre Telephony Consultant Dynamics 365 Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging … Telephony & IVR 365 Contact Centre Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant ...

Dynamics 365 Contact Centre Telephony Consultant (IT) Location: Lincoln (Hybrid – 2 days onsite: Tuesday & Wednesday) Contract: Temporary (25 weeks) Start Date: 1st April 2026 Hours: 37 hours per week Rate: PAYE: £440.53 per day Umbrella/Ltd: £579.29 per day IR35 Status: Outside IR35 The Role Ribble Recruitment … supporting a local authority in sourcing a highly skilled Dynamics 365 Contact Centre Telephony Consultant to support a key transformation project within their IT Enterprise Architecture function. This role will focus on the design, configuration, and optimisation of a modern contact centre environment leveraging Dynamics 365, Omnichannel ...

Role: Dynamics 365 Contact Centre Telephony Consultant Location: Lincoln (2 days onsite Tue & Wed), UK. Contract: 6 Months Overview We are seeking an experienced Dynamics 365 Telephony Consultant to support the delivery of a modern contact centre solution, integrating D365, telephony, and automation tools. … Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 contact centre solutions Design IVR, call flows ...

client in Lincolnshire are looking to appoint a talented Dynamics 365 Contact Centre Telephony Consultant on a Contract basis. We are seeking a skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role focuses on delivering seamless … customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions. What's on offer: Salary: £579 per day, Inside IR35 *negotiable based on experience *please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Lincolnshire ...

Teqniq is searching for a Dynamics 365 Contact Centre Telephony Consultant to work in the public sector. 37 hours per week. 25 week contract. Two days per week in the office - Tuesday and Wednesday. Job Description: Platform Skills Dynamics 365 Customer Service/Contact Centre Case routing, queues … work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design Topics, triggers, variables (local/global) Conditional logic and conversation flow ...

seeking an experienced Dynamics 365 Contact Centre Telephony Consultant to join a fast-paced team, supporting advanced contact centre telephony solutions. This is an exciting opportunity for a hands-on consultant with expertise in Dynamics 365 Customer Service, Omnichannel voice, and telephony integrations. Orchard Street … robust solution design, failover, scalability, and a seamless user experience Monitor, troubleshoot, and optimise contact centre operations, call flows, and IVR performance Support Teams Telephony integration, including SBC/ICS setup and context handling What We’re Looking For: Proven experience with Dynamics 365 Customer Service/Omnichannel Strong ...

Position: Dynamics 365 Contact Centre Telephony Consultant Location : Orchard Street, Lincoln, LN1 1YL Start Date: ASAP Contract Duration: 6+ Months (Hybrid) Working Hours: 25 hours per week, Monday to Friday Pay Rate: £440.53 Per Day Job Reference: OR25492 Job Responsibilities Design, configure, and implement Dynamics 365 Contact Centre … text-to-speech capabilities, error handling, and retries. Integrate Dataverse, Power Automate flows, and Azure Communication Services with Dynamics 365. Monitor, troubleshoot, and optimise telephony performance, including call logs, bot transcripts, and session diagnostics. Ensure security, compliance, and role-based access controls are maintained. Collaborate on Teams Telephony ...