Conversational AI Architect (NiCE Cognigy)
- Location
- Greater London, England, United Kingdom
containment optimisation, and usability testing. Contact-centre architecture experience Agent Copilot and Cisco Finesse integration experience SSML and advanced TTS tuning SIP/WebRTC, Twilio or similar voice connectivity CRM, case-management, or CCaaS integrations Experience defining guardrail frameworks for prompt leakage prevention, scope control, profanity filtering, hallucination prevention ...