Cognigy AI Solutions Architect
- Location
- Greater London, England, United Kingdom
voice agent. Contact centre architecture more broadly. Agent Copilot and Cisco Finesse integration. SSML and advanced TTS tuning. SIP, WebRTC, Twilio or similar. CRM, case management or CCaaS integrations. Experience putting together a guardrail framework covering prompt leakage, scope control, profanity filtering, hallucination prevention and speech-safe output. What ...