Contact Centre Solution SME - London, UK - Fulltime - Hybrid
- Hiring Organisation
- Capgemini
- Location
- Greater London, United Kingdom
- Employment Type
- Full Time
creation for contact center initiatives. Your Skills: Technical Expertise Deep hands-on knowledge of major contact center platforms: Genesys, NICE, Amazon Connect, Twilio Flex, Salesforce Service Cloud, Pega Customer Service . Strong understanding of: Omni-channel routing, IVR/IVA design, CTI integrations Real-time and historical reporting Workforce management ...