ISO20022, SMPG Rules, and SIA STP Best Practices. Advanced Technology Knowledge: Exposure to Kafka, Docker, Kubernetes, and Java programming for custom solutions. Process and WorkflowManagement: Experience with business process re-engineering, understanding of automation impacts, and bottleneck analysis. Project Management: Experience managing complex, cross-cultural teams more »
in building future-proof networks that empower clients, businesses, and communities. Key Responsibilities: Stakeholder Liaison: Engage with external stakeholders, including Local Authorities and Traffic Management Bodies. Operational Support: Collaborate with contract partners to enhance operational performance. Team Coordination: Align activities with internal stakeholders, including civils, design, and wayleave teams. … Compliance Oversight: Ensure adherence to Openreach Engineering Principles, NRSWA Act 1991, and safety standards. Site Management: Monitor site operations to ensure compliance with permits and safety regulations. Performance Auditing: Conduct inspections and audits of field operatives to uphold safety and legislative standards. Team Leadership: Lead a team, optimizing resource … utilization and covering contact demand. Reporting: Utilize workflowmanagement tools to report daily site progress, defects, and issues. Quality Assurance: Sign off on completed works and ensure alignment with client agreements and traffic management requirements. What Youll Need: Experience: Minimum of 3 years in a similar supervisory more »
infrastructure product team. This team provides foundational IT services, like network, compute, and storage, to support other program functions. Core responsibilities include: Product Delivery Management : Working with the ICE (Infrastructure Core Engine) Delivery team, you will ensure that products are built according to specifications from product management and … growth, and aligning the team with the long-term vision. This involves setting goals, developing capabilities within the team, and planning future growth. Agile WorkflowManagement : Utilizing Scrum practices, you will manage the team's workload and task prioritization through rituals like backlog grooming and sprint planning. Operational … Oversight : Responsibilities also include handling routine operational tasks, such as timesheet and resource management, ensuring the team's day-to-day activities align with organizational needs. Skills needed for this role: Experience in enabling and growing infrastructure engineering teams Experience in administering infrastructure components and proficiency in Infrastructure as more »
as first point of contact when leading reviews Stay on top of latest applied empirical science methods and applications, as well as analysis and workflowmanagement technology Stay at the forefront of empirical social science behavioural insight, sharing knowledge where possible The skills you’ll need: We’re more »
as first point of contact when leading reviews Stay on top of latest applied empirical science methods and applications, as well as analysis and workflowmanagement technology Stay at the forefront of empirical social science behavioural insight, sharing knowledge where possible The skills you’ll need: We’re more »
or Captivate. * Legal training experience a plus. * Advanced knowledge of Microsoft Office 2016 in addition to other relevant legal applications (time recording systems, expense management systems, metadata management systems, document comparison systems, workflowmanagement systems, electronic signature systems, PDF converters). * Proficiency in iManage document managementmore »
Responsibilities: Support & Development: Collaborate with our digital team to support applications such as SharePoint (online and on-prem) and Power Platform tools. Incident & Problem Management: Efficiently handle Power Platform and SharePoint-related issues. Change Management: Lead automation projects, converting manual processes into optimized digital workflows. Proactive Monitoring: Actively … monitor digital architecture to address emerging issues preemptively. WorkflowManagement: Develop and manage Power Automate workflows with Microsoft 365 integration. Global Collaboration: Engage with international colleagues for cohesive service management. Guidance & Expertise: Provide Power Platform support, training, and best-practice advice to end-users. Desired Qualifications: Accredited MS … SharePoint 16 & 19. Knowledge of PowerShell, Power Fx, Appenate, Microsoft Windows Server OS and Active Directory/Entra ID. Familiarity with Web Services, Nintex Workflow, Sharegate, ITIL frameworks, and IT Service Management tools. more »
Rate Inside IR35 About the Role: We are seeking a ISS Business Process Analyst to join our team, focusing on the end-to-end management and coordination of REATIVE workflows, subcontractor management, and compliance activities. This role is essential for ensuring smooth operational processes and collaboration across internal … and external stakeholders, including KAN, KBR, and DWP. Key Responsibilities: WorkflowManagement : Receive, triage, and distribute REATIVE tasks efficiently, ensuring proper prioritization and allocation across relevant teams. Jeopardy Management : Identify potential workflow risks, proactively resolve or escalate issues, and maintain regular jeopardy reports to minimize operational … disruptions. Planned and Corrective Work Management : Oversee the coordination of planned and corrective maintenance activities, ensuring timely execution and adherence to established workflows. Statutory Compliance : Maintain statutory compliance by ensuring all necessary evidence is documented, recorded, and easily accessible. Subcontractor Oversight : Coordinate with subcontractors, handling routing, updates, performance tracking more »
or Captivate. • Legal training experience a plus. • Advanced knowledge of Microsoft Office 2016 in addition to other relevant legal applications (time recording systems, expense management systems, metadata management systems, document comparison systems, workflowmanagement systems, electronic signature systems, PDF converters). • Proficiency in iManage document managementmore »
proudly counts nearly 72,000 employees around the world. Job Description To work with and support the Account Teams and/or Tag Digital management in managing digital campaign projects from initial brief to delivery; In doing this helping them to achieve the Company’s business objectives, goals and … targets through the adoption of correct workflow processes and procedures across the allocated account/s. Working in a busy production team dedicated to consistency and quality across clients Digital Campaign and CRM designs. Be the Regional and/or Clients first point of contact regarding new Design briefs … relationships and maintaining a full overview of all work going through the team and full ownership of digital account/s. Responsibilities: Project and WorkflowManagement Taking briefs in form of media schedules, reviewing and feeding back to media agency to clarify any unclear or missing specifications. Prepare more »
users across both OFFICIAL and SECRET tiers. Essential Skills & Experience Proven experience in a Service Desk or Helpdesk environment, handling incident and service request management within a structured ITSM framework. Proficiency in Jira ITSM (or a similar ITSM tool) for managing incidents, requests, and escalations, with a strong understanding … or equivalent, for basic data analysis to track service desk performance and report on SLAs and KPIs. Familiarity with ServiceNow for application support and workflowmanagement, particularly within an AWS-hosted environment. Basic understanding of AWS CloudTrail and CloudWatch for monitoring system logs and supporting advanced troubleshooting. Knowledge … or similar high-security environments, with an understanding of secure data handling practices. ITIL v3/v4 certification or equivalent training in IT service management frameworks. Main Duties Act as the primary point of contact on the Service Desk, using Jira ITSM to handle user-reported incidents, service requests more »
users across both OFFICIAL and SECRET tiers. Essential Skills & Experience Proven experience in a Service Desk or Helpdesk environment, handling incident and service request management within a structured ITSM framework. Proficiency in Jira ITSM (or a similar ITSM tool) for managing incidents, requests, and escalations, with a strong understanding … or equivalent, for basic data analysis to track service desk performance and report on SLAs and KPIs. Familiarity with ServiceNow for application support and workflowmanagement, particularly within an AWS-hosted environment. Basic understanding of AWS CloudTrail and CloudWatch for monitoring system logs and supporting advanced troubleshooting. Knowledge … or similar high-security environments, with an understanding of secure data handling practices. ITIL v3/v4 certification or equivalent training in IT service management frameworks. Main Duties Act as the primary point of contact on the Service Desk, using Jira ITSM to handle user-reported incidents, service requests more »
record in leading cross-disciplinary engineering teams. Experience taking prototypes through product development, manufacturing, and release to customers, including product certification. Familiarity with project management techniques, process and workflowmanagement tools. Knowledge of test-driven development processes, especially within early prototyping and R&D. Experience in engineering more »
Central and North West London NHS Foundation Trust
programme managers, ensuring the smooth operation and successful delivery of digital transformation initiatives. The ideal candidate will be proficient in utilizing Monday.com (or similar workflowmanagement software) to track project and programme progress and possess excellent communication and organizational skills. About us Working within the CNWL ICT Service … including project plans, reports, and other relevant materials. - Use Monday.com to track project and programme progress, update status reports, and generate insights for the management team. - Facilitate effective communication within the project team and with external stakeholders, ensuring that all parties are informed and aligned. - Assist Digital project and … and external regulations, maintaining high standards of quality and governance. Person Specification Training & Education Essential A degree or equivalent apprenticeship in business administration, project management, or a related field Desirable PRINCE2 Practitioner Agile Practitioner Experience Essential Substantial experience working in a fast paced, customer focused administrative role Healthcare/ more »
teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. Overall ticket workflowmanagement and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to … are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA … experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/ more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Job summary An exciting opportunity has arisen to join our already successful and professionally accredited Workforce Management Team as a Forecast, Planning & MI Analyst. The position will take a leading role in shaping planning across the service over the coming years as the organisation evolves and strives for greater … This post is open to both sites in Newcastle and Fleetwood. Main duties of the job You will have responsibility for Real Time and Workflowmanagement, forecasting and coordinating resource planning activities within the Contact Centre and Back Office functions across Citizen Services. With a specific focus on … working pattern flexibility, resource optimisation and holiday/shrinkage control to enable all departments to achieve Service Level Agreements. To develop and provide management information statistics to all team managers and relevant stakeholders throughout Citizen Services to enable the business to drive performance. You will be responsible for managing more »
Engineering Manager - Supply Chain, Logistics, Retail, Stakeholder engagement,3rd party management, leadership and collaboration, Blueyonder We have an exciting opportunity for an experienced and established Engineering Manager to manage multipole teams on a major programme within a busy Supply Chain Transformation. For this role you must have: Solid experience … in a Software Engineering Manager position Exceptional leadership skills Incident resolution and workflowmanagement experience Managing Best Practices in a controlled manner Triaging work before releasing into the business Retail experience and preferably knowledge within supply chain management Experience managing teams both onshore and offshore 3rd party … vendor management Experience of working with large technical teams across other divisions Blueyonder experience would be highly advantageous If this sounds like a role you would succeed in please do not hesitate to get in touch. You can contact me direct on 0131 220 7105 or email me at more »
of administration and helpdesk staff, ensuring the seamless delivery of services across the organization. This active and highly visible position requires exceptional customer relationship management, along with the ability to collaborate closely with internal teams and clients to continuously improve service delivery. Key Responsibilities: Oversee and manage the Helpdesk … ensuring efficient service delivery and compliance with contractual performance standards. Lead on the workflowmanagement using Computer-Aided Facilities Management (CAFM) software, ensuring it meets performance management system (PMS) requirements. Provide internal reports on the operational performance of the engineering teams and manage time & attendance tracking … contractual compliance and proper system documentation. Provide general administrative support, including managing expense claims, travel bookings, and health and safety practices. Assist the Senior Management team with audit preparation, client relationship management, and HR processes. What We're Looking For: Minimum 2 years' experience with CAFM and helpdesk more »
compliance approval checks. The Product Owner will work with necessary vendors and organise an RFP in order to source a vendor that fulfils the workflow requirements of the primary markets team. This project is fundamental to reduce operational risk and streamlining processes and expedite delivery of deals to the … run over 6-9 months period, by the end of which the Product Owner would have sourced a CRM system to Streamline the DCM workflow from origination to completion of a deal, Streamlined the Transaction Approval Committee (TAC) workflow and Integrated DCM Workflow with KYC and Compliance … applications for approval checks. Skills and Experience Experience in IT Product Management, project management & Business Analysis Must have experience working with Front Offices stakeholders. Experience working with Debt Capital Markets is desirable. Good understanding of CRM systems, such as SalesForce or DealCloud, and KYC workflowmanagementmore »