1 of 1 1st Line Service Desk Analyst Jobs in Epsom

Service Desk AnalystEpsom, SurreyUp to £43k plus attractive benefits schemeHybrid working (3 days on site) Service … Desk Analyst required for a global business based in Epsom, Surrey. The successful candidate will join a service Desk to provide 1st line support for Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. General responsibilities IT Support … first line (some 2nd line) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool Keep detailed, accurate and consistent records for the teams' calls to ensure they are updated regularly, and that More ❯