2 of 2 Management Information System Jobs in Epsom

career in MIS Support Services, with full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming calls and … to resolve problems at the first point of contact or escalate them appropriately. Ticket Management: Accurately log all interactions and issues into the Helpdesk Management System, ensuring that all necessary details are captured for effective resolution and follow-up. Problem Solving: Utilize the Helpdesk Knowledge Base for troubleshooting and resolving user issues. You will also More ❯

Support Services. As a Junior Helpdesk Consultant, you'll be the first point of contact for users requiring assistance with their School’s Management Information System (MIS). You'll gain hands-on experience while developing your skills in a supportive environment, with a clear pathway for progression and increased responsibility over time. Roles and … Responsibilities Answer incoming calls on the helpdesk and accurately log tickets into the Helpdesk Management System. Triage incoming queries to determine appropriate next steps, escalating to colleagues where necessary. Provide initial responses to new tickets via phone or email, gathering additional information from customers. Use the Helpdesk Knowledge Base to support call handling and troubleshooting. Create … Knowledge Base articles for recurring or common issues. Shadow and assist experienced Helpdesk colleagues to gain practical knowledge and exposure. Undertake training and accreditation in Bromcom and Arbor Management Information Systems. Perform other duties as required to support the Helpdesk and wider team. Person Specification Excellent verbal and written communication skills. Works well as part of More ❯