1 of 1 Remote Problem Management Jobs in Epsom

remote support. Hybrid working - 3 days per week on site. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Supporting IT Services (Incident Management/Request Fulfilment) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed. Work with third parties and colleagues to investigate, accurately diagnose … analyse & resolve IT issues. Knowledge of and experience working within depts. utilising Change Management and Problem Management. Customer Care including providing a welcoming, friendly, customer focussed and professional attitude to all users. Maintain good working relationships with end users and departments within the organisation. Technical skills: - Relevant experience in a similar Service Desk support role ITIL Windows … support and installation MS Office and Office 365 skills Client patching and collection management using SCCM. Active Directory account admin. Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software. Excellent communication and interpersonal skills. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community More ❯