Global Service Desk Manager
Esher, Surrey, United Kingdom
SeeMeHired.com
experience we are looking for, we would love to hear from you. Join Healix and be part of a team that values excellence and continuous improvement. About the role Key Responsibilities: Team Leadership: Manage and mentor a diverse team of analysts globally. 24x7 Support: Champion Healix IT's mission … issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests, and ensure ticket resolution times adhere to SLAs. Process Improvement: Proactively review trends and suggest process improvements. Performance Reviews: Conduct regular performance reviews and set objectives that will aid team members' personal development. Collaboration More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: