2 of 2 Remote/Hybrid Case Management Jobs in Exeter

removals, fleet and portal administration, customer self serve and reactive issue resolution. As routine activity moves to digital self serve, the role focuses on case ownership, exception handling, customer guidance and timely resolution. Hours: 37.5 hours per week, Monday to Friday. Location: This is a hybrid role – two office … fleet accounts and 10,000 to 25,000 vehicles with Lightfoot products fitted. Maintain the overall ‘health’ of each fleet, including portal management, fleet setup changes and support administration, acting as a key contact for each account. SIRs Communicate proactively and reactively with customers using Salesforce, telephone and email ...

resolution across Lightfoot products, connected devices, systems and the customer portal. It supports the end to end customer journey through proactive fleet health, technical case ownership, portal and fleet administration, customer self serve guidance and timely escalation where remote resolution is not possible. Hours: 37.5 hours per week, Monday … fleet accounts and 10,000 to 25,000 vehicles with Lightfoot products fitted. Maintain the overall ‘health’ of each fleet, including proactive checks, portal management, fleet setup changes and support administration, acting as a key contact for each account. Technical Systems Support Diagnose and resolve technical issues remotely using ...