Operations Support & Insight Coordinator
- Hiring Organisation
- Lightfoot
- Location
- Exeter, Devon, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
functions. Complete routine Salesforce and Lightfoot Portal administration, including data updates, Account Management Portal tasks, Vehicle Checks feature activation and other repeatable system activity. Act as a first point of triage for straightforward Salesforce and Portal queries, gathering relevant evidence and escalating genuine system or development … issues to specialist resource. Support operational issue investigation and Root Cause Analysis, collating case, system and customer information, identifying recurring themes and coordinating follow up with the appropriate owner. Maintain Operations process documentation, user guidance and training completion records, ensuring information remains accurate and current ...