1 of 1 Performance Metrics Jobs in Exeter

111 Contact Centre Team Manager

Hiring Organisation
Practice Plus Group
Location
Exeter, England, United Kingdom
busy Integrated Urgent Care (IUC) contact centre. Leading a multidisciplinary team of Health Advisors and Clinical Advisors, you will be responsible for ensuring operational performance, patient safety standards, and contractual KPIs are consistently achieved in a fast-paced, patient-focused environment. As a key operational leader, you will monitor … maintain service continuity and performance. Working closely with Team Managers, Continuous Quality Improvement (CQI) teams, and national operational colleagues, you will identify performance risks, implement remedial actions, and contribute to service improvement initiatives that enhance both patient experience and organisational outcomes. This is an excellent opportunity for a confident ...