Friday, 9:00am - 5:00pm (37.5 hours per week) Job type: Full-time, Permanent Salary £55,000-£60,000 Package 24 days holiday per annum + Bank Holidays Annual performance-based bonus. Friendly, supportive, and collaborative team culture. Ongoing professional development opportunities. Sick pay Bereavement leave As Head of Customer Service , you will lead and shape Care Control Systems … shared KPIs. Collaborate with the COO and Senior Leadership Team to embed customer first thinking into business operations, influencing decision-making across departments. Drive continuous innovation through structured analytics, performance insights, and cross-functional collaboration, ensuring the service function evolves ahead of business growth. 2. Drive Exceptional Customer Outcomes and Satisfaction Improve NPS, CSAT, churn indicators and retention risk … management to enable scale and reduce operational complexity. Ensure SLA compliance, efficient escalation management, and strong collaboration between teams. Champion data-driven decision making, using analytics, customer insights, and performancemetrics to guide improvements. Oversee escalation management and ensure resolution pathways are well defined and communicated internally. Work closely with Product and Operations to prioritise development roadmap opportunities More ❯
. By connecting with your vehicles on-board computer they can uses all the live data it produces to analyse how efficiently you are driving. Its similar to how performance is analysed in Formula 1. They include 300 of the UK's largest fleets as customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media to name a few. … impact on pipeline growth. Key Responsibilities Leadership & Team Development Lead, coach, and inspire the team to consistently exceed meeting and pipeline targets. Develop training and onboarding programmes to improve performance and accelerate career progression (to BDM or Account Executive roles). Set clear KPIs, run regular performance reviews, and foster a high-performance culture. Recruit, retain, and … strategy, balancing outbound calling, email, events, and partnerships. Work closely with Marketing to convert campaign leads and optimise qualification frameworks so only high-quality opportunities reach Sales. Continuously improve performance by testing new tools, channels, and tactics, and driving efficiency through data-driven insights. Contribute at a strategic level, providing market and competitor insights, shaping commercial planning. Process & PerformanceMore ❯
presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performancemetrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯
presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performancemetrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯
